Intensity Shuttle windows 10 USB 3 crash

Good Morning,

I just bought Intensity Shuttle and tried to start using it. My main computer is self built Windows 10 machine, which has Asus Z370-F motherboard and Windows 10 PRO 64bit version 1809. Firmware is latest, so are windows updates.

If I have Intensity Shuttle plugged in and then I start install Desktop Video (version 10.11.4) my computer will crash. If not plugged I will get installer error saying installation is not possible.

I tested this in my laptopt (Huawei Matebook Pro). It have all the latest updates for windows and hardware installed. It has windows 10 Pro 64bit version 1803. Desktop Video installed just fine, but if I plug in Shuttle, windows will crash with the same USB error as my desktop computer.

Any idea how to fix this?

Hello,

I have the same problem with a recent computer.

I have an OMEN by HP Obelisk Desktop 875-0799nz

Here are the features of the Edoras motherboard:
https://support.hp.com/us-en/product/om ... /c06154188

This card has the requested ports but the computer crashes. Everything is up to date, bios, windows 10, drivers and Desktop video....

Thank you for your help!