Not connecting to Ultrastudio Mini Recorder.

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avmaster

  • Posts: 5
  • Joined: Mon Oct 09, 2017 6:57 pm
  • Real Name: Marcel Slabbers

Not connecting to Ultrastudio Mini Recorder.

PostMon May 27, 2019 7:59 am

Hi All,

Just bought a Ultrastudio Mini Recorder.
Installed the software and I'm able to startup the Desktop Video device engine, but when I connect my Mini Recorder, It will not show up.

Connect through a Thunderbolt to thunderbolt cable.

Have a MAcBook Pro late 2011 running on Sierra High. Also updated the Destop Video Device Engine to the latest version...

Anybody any clue......
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eobemedike

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  • Joined: Sat Jun 01, 2019 5:11 pm
  • Real Name: Obinna Emedike

Re: Not connecting to Ultrastudio Mini Recorder.

PostSat Jun 01, 2019 5:39 pm

I mistakenly unplugged my thunderbolt during updating my mini recorder and it stopped working after then
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olegkipling

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  • Joined: Wed Jul 24, 2019 6:48 pm
  • Real Name: Oleg Kipling

Re: Not connecting to Ultrastudio Mini Recorder.

PostThu Jul 25, 2019 12:42 pm

The same problem, after connecting thunderbolt updated automatically and unfinish and now Recorder lies like brick, lighter stop working too. BMC Support not responding 2 weeks weeks, nobody care. Light bulb is working or not ?
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Tony Rivera

Blackmagic Design

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  • Joined: Mon Aug 12, 2013 4:52 pm
  • Real Name: Tony Rivera

Re: Not connecting to Ultrastudio Mini Recorder.

PostThu Jul 25, 2019 4:43 pm

olegkipling wrote:The same problem, after connecting thunderbolt updated automatically and unfinish and now Recorder lies like brick, lighter stop working too. BMC Support not responding 2 weeks weeks, nobody care. Light bulb is working or not ?

If you emailed your regions support office and did not receive a response, we would suggest reaching out via phone and discuss this with them.
Support: http://www.blackmagicdesign.com/support
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