- Posts: 4
- Joined: Thu Jun 13, 2019 6:45 pm
- Real Name: Matthew Wilcox
Hi There,
this sounds like it might be better off coming through support as it sounds like there is a potential hardware issue. Could you touch base with your local support office and they will get in touch with us.
Please provide them the CRIs from the sample scan in question so we can have a look.
I presume your audio reader is working fine for optical audio.
Cheers,
James