Sat Jun 22, 2019 6:41 am
Hi everyone,
I picked up a used Intensity Shuttle 3.0 the other day but I'm wondering if it's actually beyond the point of salvation.
I've installed the latest Desktop Video package. I'm running Windows 10 Home 64-bit with an i-7700K and 32Gb RAM.
Windows sees the device, and lists it in Device Manager under Sound, video and game controllers as 'Blackmagic Intensity Shuttle'.
As soon as the device is connected, though, I get a popup from Blackmagic Software Update telling me that a Software Update is Required. I click Update Now and after just under a minute, I get a popup telling me that it has updated successfully and that I need to unplug and reconnect the device to reboot it. Doing this, however, just brings up the Software Update prompt again. And again. And again.
Is there a way of ending this Software Update Loop - it's a firmware issue, I presume? - or is this a known sign that the device is dead?
Hope someone can advise,
Kind regards,
John