- Posts: 5
- Joined: Fri Aug 16, 2019 11:25 pm
- Real Name: Michael Allaf
Hi guys,
I just purchased the brand new Blackmagic Multidock 10 G. I also have a new iMac Pro (2017 model), running OS X 10.14.5 Mojave. I connected the iMac Pro with the Multidock via USB-C cable (the cable was bought at OWC Macsales, for what it's worth). In the Multidock, I have 2 SSD drives, OWC Mercury Extreme Pro 6G, inserted in the first 2 slots of the Multidock. On the back of the Multidock, I have the switch in the "4" position (to use all 4 slots on the same A bus). And my USB-C cable is plugged into the "A" connector.
With everything connected and plugged in, when I power up my Imac Pro, it does not detect the SSD drives. They don't show up on the desktop, nor do they show up in Disc Utility. However, when I tried to unplug the USB-C cable (from the back of the iMac Pro) and then plugged it back in, suddenly, the SSD drives appear.
I have repeated this process countless times and it's the same problem each time. The SSD drives only are detected if I unplug and re-plug the USB-C cable from the back of the iMac Pro, while the iMac Pro is up and running.
Today, I took my Multidock down to the local Apple store. I plugged it into the iMac Pro that was there on display (which was running OS X 10.4.6 Mojave), and the same thing happened.
I should also mention that a friend of mine has an almost identical setup. Except that his iMac Pro is running the previous OS X High Sierra. And his Blackmagic Multidock is the older version, with the Thunderbolt 2 connectors. So he had to buy an Apple adaptor cable (Thunderbolt 2 to USB-C). Otherwise, he has the same identical SSD drives as I do (OWC Mercury Extreme Pro 6G). Anyway, he does not have any such problem with his system. When he powers up his computer, the SSD drives are detected immediately as normal.
I also tried to reset PRAM and SMC, just for a what if... but no luck.
Has anybody come across this problem? Can anyone make any suggestions? I hope I don't have to return the Blackmagic Multidock and find something else...
Thanks guys!
I just purchased the brand new Blackmagic Multidock 10 G. I also have a new iMac Pro (2017 model), running OS X 10.14.5 Mojave. I connected the iMac Pro with the Multidock via USB-C cable (the cable was bought at OWC Macsales, for what it's worth). In the Multidock, I have 2 SSD drives, OWC Mercury Extreme Pro 6G, inserted in the first 2 slots of the Multidock. On the back of the Multidock, I have the switch in the "4" position (to use all 4 slots on the same A bus). And my USB-C cable is plugged into the "A" connector.
With everything connected and plugged in, when I power up my Imac Pro, it does not detect the SSD drives. They don't show up on the desktop, nor do they show up in Disc Utility. However, when I tried to unplug the USB-C cable (from the back of the iMac Pro) and then plugged it back in, suddenly, the SSD drives appear.
I have repeated this process countless times and it's the same problem each time. The SSD drives only are detected if I unplug and re-plug the USB-C cable from the back of the iMac Pro, while the iMac Pro is up and running.
Today, I took my Multidock down to the local Apple store. I plugged it into the iMac Pro that was there on display (which was running OS X 10.4.6 Mojave), and the same thing happened.
I should also mention that a friend of mine has an almost identical setup. Except that his iMac Pro is running the previous OS X High Sierra. And his Blackmagic Multidock is the older version, with the Thunderbolt 2 connectors. So he had to buy an Apple adaptor cable (Thunderbolt 2 to USB-C). Otherwise, he has the same identical SSD drives as I do (OWC Mercury Extreme Pro 6G). Anyway, he does not have any such problem with his system. When he powers up his computer, the SSD drives are detected immediately as normal.
I also tried to reset PRAM and SMC, just for a what if... but no luck.
Has anybody come across this problem? Can anyone make any suggestions? I hope I don't have to return the Blackmagic Multidock and find something else...
Thanks guys!