Setup of DesktopVideo 11.3 and 11.4 fails

Getting started with a Blackmagic product? Ask questions here about setup and installation.
  • Author
  • Message
Offline

Thomas Rudolph

  • Posts: 21
  • Joined: Tue Aug 28, 2012 11:26 am

Setup of DesktopVideo 11.3 and 11.4 fails

PostTue Sep 10, 2019 10:07 am

Hi Guys,

we have Industry-PC with Decklink 4k pro already plugged in the system on Windows 7 Pro.

Each time, when I start the setup of DesktopVideo the installer runs thru the setup and is asking 10 times of confirmation for specific Drivers, which I confirmed all the time. After the 10th confirmation the setup starts to roll back the installation and cancel everthing.

While the setup is runing I left the ControlApp open to see if the card is recognised by the system which is the case. So I guess the card is fine.

Any suggestions how to deal with this issue?

Thanks a lot
Cheers Thomas

Return to Getting Started

Who is online

Users browsing this forum: Denny Smith and 12 guests