Tom Roper wrote:Robert, I don't want to add to this. I based my remarks that Mario was suggested multiple times, to use Blackmagic Support. Posting the samples was helpful.
There is no disrespect to European nationality of which we are transatlantic friends, no problem with translations. Mario made accusations against BMD support but did not detail them, i.e. innuendo, aspersions. If he was told by support, "Mario, that is normal behavior for the camera, or...Mario that is not normal, let us have a look at it, ..or Mario, you're item is not covered warranty, any of those three or any other possible explanations given, it would be helpful information to the topic to understand what's really going on.
It was suggested several times, that the banding is not normal, seek support from BMD. If BMD isn't giving support, detail for us the exact circumstance so that we learn something. If someone is drowning and calls for help, we dive in and rescue. But if someone sighs and rants, "somebody please help, BMD give me a new camera!" the first part becomes circumspect to the second part.
You called me out for a "baseless allegation." I give you my reasons above. It is just my opinion, expressed once. Although you were riled by what I said, the topic was not derailed, it remains just as it ever was. No one is saying Mario is not entitled to a new camera, but how are we to know if we don't have the details of such a denial, or if there was a request for one, with no citations detailed of a conversation with BMD Support? Please don't harbor resentment toward my remarks with the remaining conversations this topic would have.
Okay, to stop this nonsense this is the ticket number. I sent it last Monday.
Support #CVF-427-59934]: [support] Heavy banding on 12K Pro
Mario Toni Belamaric,
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