Adorama BMCC PreOrder status

Got my BMCC with EF mount yesterday - after just 2.5 days shipment from NY to Switzerland! This breaks the record in customer service for me!!!

Ordered the bundle with Switronix battery and charger.

Displays sharp infinity focus on the Tokina 11-16mm (others not tested yet). Seems to be noise free up to ISO 1600 and displays nice colors even at dusk...wonderful upgrade to my EOS7D.

@Helen: BMD includes power plug adapters for non-US countries for its own charger, but the Switronix charger does not. Have to get one for Europe today. Could this be displayed as "optional item" on the ordering page of the bundle? Would be nice for non-US customers...and also a docking station for the SSDs is a "must have".

@Helen: BMD includes power plug adapters for non-US countries for its own charger, but the Switronix charger does not. Have to get one for Europe today. Could this be displayed as "optional item" on the ordering page of the bundle? Would be nice for non-US customers...and also a docking station for the SSDs is a "must have".

Just messaged the BMC purchasing manager to see what may be possible, and will come back to you asap.

Got my BMCC with EF mount yesterday - after just 2.5 days shipment from NY to Switzerland! This breaks the record in customer service for me!!!

Ordered the bundle with Switronix battery and charger.

Displays sharp infinity focus on the Tokina 11-16mm (others not tested yet). Seems to be noise free up to ISO 1600 and displays nice colors even at dusk...wonderful upgrade to my EOS7D.

@Helen: BMD includes power plug adapters for non-US countries for its own charger, but the Switronix charger does not. Have to get one for Europe today. Could this be displayed as "optional item" on the ordering page of the bundle? Would be nice for non-US customers...and also a docking station for the SSDs is a "must have".

clapping with Joy. The infinity focus issue on the Tokina was worrying me. Atleast that gives some standard range for the camera.
Thanks

Simply amazing. Ordered with B&H Sep. 30th. Waited over 6 months. Got told at the beginning of April they had no idea when I'd get my camera.

Switched to Adorama on Friday, April 12th. Got my camera TODAY, Tues, April 16th.
Purely amazing.

Thanks for everything guys.
Now it's time to focus 100% on this camera.

Just messaged the BMC purchasing manager to see what may be possible, and will come back to you asap.

Hello Helen, I tried sending you an e-mail but it keeps getting rejected I got my replacement camera from Adorama within 2 days of sending my defective camera back. Which is AWESOME! But I didn't get any email or any correspondence from Adorama during the process. Everything should be documented right? I'm just worried in cause of warranty claims or anything.

Thanks!

- B

Just messaged the BMC purchasing manager to see what may be possible, and will come back to you asap.

Hello Helen, I tried sending you an e-mail but it keeps getting rejected I got my replacement camera from Adorama within 2 days of sending my defective camera back. Which is AWESOME! But I didn't get any email or any correspondence from Adorama during the process. Everything should be documented right? I'm just worried in cause of warranty claims or anything.

Thanks!

- B

odd... try me again: Helen@adorama.com / helen.oster@adoramacamera.com with your order number

I ordered my BMCC last night 4/17 at 9 pm PST.
Adorama shipped it today 4/18.

You can't argue with that.

How come I can't find a Switronix pb-70 bundle with the Production camera?
This is for HelenOster, who has yet to answer any of my questions here,
and I started the damn thread!!
WTF

Let me remind Adorama How many people cancelled orders from other distributors and ordered from Adorama due to this thread, And got their orders sooner due to this thread!!

You should give me a free camera

How come I can't find a Switronix pb-70 bundle with the Production camera?
This is for HelenOster, who has yet to answer any of my questions here,
and I started the damn thread!!

If you can't find that bundle it will be because the Black Magic Purchasing Manager has not created it. You will need to purchase the items separately; sorry.

How come I can't find a Switronix pb-70 bundle with the Production camera?
This is for HelenOster, who has yet to answer any of my questions here,
and I started the damn thread!!

If you can't find that bundle it will be because the Black Magic Purchasing Manager has not created it. You will need to purchase the items separately; sorry.

Chills ran down my spine, Burrrrrrr.
That was ICE cold.
But hey Thanks anyway,

Cheerio

Oh wait may I ask who the "the Black Magic Purchasing Manager is"
Thanks

How come I can't find a Switronix pb-70 bundle with the Production camera?
This is for HelenOster, who has yet to answer any of my questions here,
and I started the damn thread!!

If you can't find that bundle it will be because the Black Magic Purchasing Manager has not created it. You will need to purchase the items separately; sorry.

Chills ran down my spine, Burrrrrrr.
That was ICE cold.
But hey Thanks anyway,

Cheerio

Oh wait may I ask who the "the Black Magic Purchasing Manager is"
Thanks

It wasn't meant to be, I can assure you. I promise I don't want to be a pain... but I have a presence on over 650 different photography forums, shopping sites, Flickr groups, plus I'm on Facebook, Google+ and Twitter.
I'd really prefer if you have a direct question for me if you email me directly: Helen@adorama.com

- and I'm not permitted to give out contact details for our Senior Managers as they don't interface with customers directly.

Adorama does have BMPC bundle with the switchtronix but it also comes with the handles as well...that is the one I pre-ordered, I really just one the camera and battery but I took this one since it was available.

Chills ran down my spine, Burrrrrrr.
That was ICE cold.
But hey Thanks anyway.

I thought it was restrained considering the tone of your post that didn't acknowledge bundles for the BMPC4K have been available for days in response to Helen's request to the purchasing manager which I believe she made while at NAB. Helen is doing an outstanding job as you know.

Now blow her a kiss and all will be forgiven.

Rick Lang
Sent from my iPad using Tapatalk HD

Chills ran down my spine, Burrrrrrr.
That was ICE cold.
But hey Thanks anyway.

I thought it was restrained considering the tone of your post that didn't acknowledge bundles for the BMPC4K have been available for days in response to Helen's request to the purchasing manager which I believe she made while at NAB. Helen is doing an outstanding job as you know.

Now blow her a kiss and all will be forgiven.

Rick Lang
Sent from my iPad using Tapatalk HD

XOXO Helen, I'm sorry, and yes you have been amazing, as usual I can be insensitive at times,
Thanks for all the help getting all the great people on this forum the camera.

Darryl, 2 warnings now? What did I miss?!!!

Darryl, 2 warnings now? What did I miss?!!!

Is this like baseball...three strikes and you're out?

XOXO Helen, I'm sorry, and yes you have been amazing, as usual I can be insensitive at times,
Thanks for all the help getting all the great people on this forum the camera.

I'd LOVE to be able to take credit for getting all the units in - and out - so quickly. But that really is down to the Purchasing team

Darryl, 2 warnings now? What did I miss?!!!

What Warnings? What did you Miss?
Warnings are like a HOT apple pie, they need to cool down on a warm summer night on the windowsill before they are eaten!

I'm a longtime lurker of these boards, and this is my first post.

Ordered: 4/20
Shipped: TODAY

Adorama is killing B&H right now. I ordered the EF version.

I'm a longtime lurker of these boards, and this is my first post.

Ordered: 4/20
Shipped: TODAY

Adorama is killing B&H right now. I ordered the EF version.

I know... I popped in their order status forum and everyone is on edge complaining they don't have their cameras yet and saying they want them now... I simply let them know Adorama has them in stock right now if you wanted them. Everyone ignored me. Seems like they really don't want one that bad.

I'm a longtime lurker of these boards, and this is my first post.

Ordered: 4/20
Shipped: TODAY

Adorama is killing B&H right now. I ordered the EF version.

I know... I popped in their order status forum and everyone is on edge complaining they don't have their cameras yet and saying they want them now... I simply let them know Adorama has them in stock right now if you wanted them. Everyone ignored me. Seems like they really don't want one that bad.

Maybe they are scared of me??!!

I'm a longtime lurker of these boards, and this is my first post.

Ordered: 4/20
Shipped: TODAY

Adorama is killing B&H right now. I ordered the EF version.

I know... I popped in their order status forum and everyone is on edge complaining they don't have their cameras yet and saying they want them now... I simply let them know Adorama has them in stock right now if you wanted them. Everyone ignored me. Seems like they really don't want one that bad.

Maybe they are scared of me??!!

I got fed up with B&H. They will not be seeing my business again (had ordered since October 2012).

Put my oder with my Adorama in last night for the EF version. Such pleasant customer service. You guys rock!!
I did however forget to choose the the package deal with the switronix battery. Changed my order over the phone with an Adorama rep this morning. Waiting for confirmation e-mail now

Hi Helen! I have spoken with you via email a couple times regarding my order and you were incredibly helpful. I tried emailing you again today and it was bounced back to me as undeliverable. Is your email still working?

Hi Helen! I have spoken with you via email a couple times regarding my order and you were incredibly helpful. I tried emailing you again today and it was bounced back to me as undeliverable. Is your email still working?

That's odd... because I did receive your email - and am checking for you

Hey guys quick question,
I went to place an order today, and noticed at checkout camera stated "Note: This item is backordered". Are you guys seeing this also, and still placing orders and receiving the rapid turn around time? Or have we hit a bit of a slow down in camera shipments? I also called Adorama, and they stated the same thing, No EF Mount original BMCC's in stock and no idea when they are getting more in. I will be placing the order in the next week regardless, I just wanted to make sure all is still well with the within 30 day shipping trend. Cheers, and Helen seriously! You are swaying so many people towards Adorama. Myself included. I had a pre order in with BH, and will ALWAYS order from you guys here going forward. Thanks so much!!!!

Hey guys quick question,
I went to place an order today, and noticed at checkout camera stated "Note: This item is backordered". Are you guys seeing this also, and still placing orders and receiving the rapid turn around time? Or have we hit a bit of a slow down in camera shipments? I also called Adorama, and they stated the same thing, No EF Mount original BMCC's in stock and no idea when they are getting more in. I will be placing the order in the next week regardless, I just wanted to make sure all is still well with the within 30 day shipping trend. Cheers, and Helen seriously! You are swaying so many people towards Adorama. Myself included. I had a pre order in with BH, and will ALWAYS order from you guys here going forward. Thanks so much!!!!

No slow down in shipments from BM to Adorama that I'm aware of. And while we have no definite ETA from the manufacturer re the next delivery, as of the moment of responding to you, we have no reason to think that we won't be fulfilling future orders at least as quickly over the coming weeks as we have been doing up 'til now!

Hey guys, not sure of the etiquette here, but just thought I'd let you know am selling my unused BMCC EF on eBay, just a heads up if you are in need of one ASAP, no need to wait for this one.

http://www.ebay.com.au/itm/181131326780 ... 500wt_1157

I ordered on Wednesday, April 24th. I've checked the Adorama order status page 267,000 times a day to see if the status has changed (wishful thinking, I know). I'm excited to see the day when it changes to "shipped"...
Here's to a hopefully speedy shipment... hope BM sends Adorama a bazillion units next week and that mine is on the list

Update:
I ordered on Wednesday, April 24th.
As I did every day since then, I checked today 27 times and the last time I check it had changed from "BACKORDERED" to "PACKED"... that was about 2 hours ago.

Then I just got an email from Adorama saying my order had been shipped and including a tracking number.

That's pretty fantastic... ordered a week ago and now it's on the way. Not bad!

Thanks Adorama!

Update:
I ordered on Wednesday, April 24th.
As I did every day since then, I checked today 27 times and the last time I check it had changed from "BACKORDERED" to "PACKED"... that was about 2 hours ago.

Then I just got an email from Adorama saying my order had been shipped and including a tracking number.

That's pretty fantastic... ordered a week ago and now it's on the way. Not bad!

Thanks Adorama!

Excellent!!

Update:
I ordered on Wednesday, April 24th.
As I did every day since then, I checked today 27 times and the last time I check it had changed from "BACKORDERED" to "PACKED"... that was about 2 hours ago.

Then I just got an email from Adorama saying my order had been shipped and including a tracking number.

That's pretty fantastic... ordered a week ago and now it's on the way. Not bad!

Thanks Adorama!

Just put in my order today (May 2nd) Hoping for a week turn around also!

It is a bit surreal in this thread. It seems as though it is dead at this point and I am the last one here ha. Which means that most everyone who was notified by the posts here that Adorama was the place to order from most likely has, and have received their BMCC's! So this shall be my last post here.
I first pre ordered back in september with B&H. Cancelled that in January as I needed the money. I have the funds once again, and have ordered with Adorama on May 2nd 2013 (yesterday). To my complete surprise I received a shipping notification TODAY May 3rd 2013, that my order is on its way via UPS. ONE DAY LATER. As you all know I am extremely excited! I seriously want to say thank you to Helen. She has not only been an enormous help here, but has also swayed all of my business to Adorama hands down. Camera is set to arrive on Monday! Happy shooting everyone!!!

.....ordered with Adorama on May 2nd 2013 (yesterday). To my complete surprise I received a shipping notification TODAY May 3rd 2013, that my order is on its way via UPS. ONE DAY LATER.

As you all know I am extremely excited! I seriously want to say thank you to Helen. She has not only been an enormous help here, but has also swayed all of my business to Adorama hands down. Camera is set to arrive on Monday! Happy shooting everyone!!!

What lovely feedback to log on to this Sunday morning! - thank you SO much

cant wait for the 4k, we will be placing 2 orders for it soon hehe

.....ordered with Adorama on May 2nd 2013 (yesterday). To my complete surprise I received a shipping notification TODAY May 3rd 2013, that my order is on its way via UPS. ONE DAY LATER.

As you all know I am extremely excited! I seriously want to say thank you to Helen. She has not only been an enormous help here, but has also swayed all of my business to Adorama hands down. Camera is set to arrive on Monday! Happy shooting everyone!!!

What lovely feedback to log on to this Sunday morning! - thank you SO much

Hi Helen,

I tried emailing last week but my email kept getting bounced back. Should I try again now?

.....ordered with Adorama on May 2nd 2013 (yesterday). To my complete surprise I received a shipping notification TODAY May 3rd 2013, that my order is on its way via UPS. ONE DAY LATER.

As you all know I am extremely excited! I seriously want to say thank you to Helen. She has not only been an enormous help here, but has also swayed all of my business to Adorama hands down. Camera is set to arrive on Monday! Happy shooting everyone!!!

What lovely feedback to log on to this Sunday morning! - thank you SO much

Hi Helen,

I tried emailing last week but my email kept getting bounced back. Should I try again now?

Well, I'm at my desk! Helen@adorama.com

Ordered my BMCC on Monday, UPS
knocked on my door on Wednesday, in Sweden! I can't believe it!

Ordered my BMCC on Monday, UPS
knocked on my door on Wednesday, in Sweden! I can't believe it!

As a fellow swede considering ordering from the states, how did things work out with VAT and custom duties?

Ordered my BMCC on Monday, UPS
knocked on my door on Wednesday, in Sweden! I can't believe it!

As a fellow swede considering ordering from the states, how did things work out with VAT and custom duties?

VAT and duties is handled by my company. The total price is like the prices in Sweden.

What lovely feedback to log on to this Sunday morning! - thank you SO much [/quote]

Hi Helen,

I tried emailing last week but my email kept getting bounced back. Should I try again now?[/quote]

Well, I'm at my desk! Helen@adorama.com[/quote]

Hi again Helen,

I keep getting undelivered notices when I try to email you. I'm sure it's because your help is rightfully in high demand! Is there another way or email address I can contact you by?

What lovely feedback to log on to this Sunday morning! - thank you SO much

Hi Helen,

I tried emailing last week but my email kept getting bounced back. Should I try again now?[/quote]

Well, I'm at my desk! Helen@adorama.com[/quote]

Hi again Helen,

I keep getting undelivered notices when I try to email you. I'm sure it's because your help is rightfully in high demand! Is there another way or email address I can contact you by?[/quote]

Try Helen.oster@adoramacamera.com or HelenO@adorama.com.

For anyone who orders online from Adorama as a result of this thread (or even not): there is an option at checkout where it asks if anyone helped you. Helen Oster's name is on the list and I suspect that she would appreciate it if you select her name, assuming no other person at Adorama can legitimately claim credit for helping you.

I overlooked that option when I ordered my BMCC a few months ago (sorry Helen!), so I selected Helen's name recently when ordering something else. I will continue to do so, since my shopping at Adorama is a direct result of her helpful participation here (and in other forums).

For anyone who orders online from Adorama as a result of this thread (or even not): there is an option at checkout where it asks if anyone helped you. Helen Oster's name is on the list and I suspect that she would appreciate it if you select her name, assuming no other person at Adorama can legitimately claim credit for helping you.

I overlooked that option when I ordered my BMCC a few months ago (sorry Helen!), so I selected Helen's name recently when ordering something else. I will continue to do so, since my shopping at Adorama is a direct result of her helpful participation here (and in other forums).

That is very kind of you; although it doesn't translate into $$, it does let the boss know that I'm hard at work, looking after you all, not sitting filing my nails or playing solitaire!

HI Helen, are you able to indicate when Adorama starts to ship the MFT cameras that Blackmagic has just indicated that they sent out to suppliers?

[Grant Petty]

Hi,

We have had a few emails asking us why we are sending so many cameras to US resellers and not so many to Europe. I just wanted to post a quick note to let everything know this is not really true.

We have of course been filling orders in the order we received them, however we found that the larger US resellers ordered very quickly and a large qty. So to make things a bit more fair we have actually been splitting up the shipment of cameras based on the qty of orders per country and then they have been passed to resellers in those countries in the order we got orders.

We sell via distributors in many countries so are not really up to speed on which reseller is getting what qty of cameras but as we get closer to filling our back orders, some resellers will wind up getting stock while others have not yet. I know some resellers in Singapore and Australia have had stock but then its been sold quickly so there are multiple resellers worldwide getting some stock now.

I hope this helps clear up whats going on.

Grant
Blackmagic Design

Thanks for the reply Grant.

HI Helen, are you able to indicate when Adorama starts to ship the MFT cameras that Blackmagic has just indicated that they sent out to suppliers?

We started shipping last week.

I wanted to post this on here to just blow some steam and let you guys be aware of my experience in case one you guys fall into my situation......I work retail and I can tell you that if something like this happened with one of our products this absolutely not the service we would provide for a customer, especially for equipment used for a business. From this experience I don't think I'll ever shop at Adorama again.

Hopefully Helen will see this and maybe the Adorama gods will change their mind and actually help.

I have already emailed you, but I'm not sure what more we can do as we don't have any to exchange immediately.

The debris on the lens wasn't caused by Adorama; your unit wasn't packed or unpacked in our facility - so it will have arrived from the manufacturer like that. If you need to blow off steam about that, then contacting the manufacturer directly might be more appropriate.

In terms of Adorama being able to carry sufficient units to be able to provide immediate exchange, where should we draw the line? You don't specify what area of retail you work in, but we ship out something like 5,000 items every day. Should we keep a 'spare' of every single one in case of the - extremely rare - chance that we asked for same day exchange? That would add to:

1.wait time for customers for items as we'd only be able to ship half of all stock received

2. our bottom line, in terms of our financial outlay and warehousing stock; these costs would need to be passed on to the customer

I can certainly ensure that you are put into first position for a replacement unit, but even if we were to receive a delivery tomorrow we couldn't get it to you unless you had either ordered and paid for it, or returned the unit you have.

As you have my email address, let me know what you would like to do.

I wanted to post this on here to just blow some steam and let you guys be aware of my experience in case one you guys fall into my situation......I work retail and I can tell you that if something like this happened with one of our products this absolutely not the service we would provide for a customer, especially for equipment used for a business. From this experience I don't think I'll ever shop at Adorama again.

Hopefully Helen will see this and maybe the Adorama gods will change their mind and actually help.

I have already emailed you, but I'm not sure what more we can do as we don't have any to exchange immediately.

The debris on the lens wasn't caused by Adorama; your unit wasn't packed or unpacked in our facility - so it will have arrived from the manufacturer like that. If you need to blow off steam about that, then contacting the manufacturer directly might be more appropriate.

In terms of Adorama being able to carry sufficient units to be able to provide immediate exchange, where should we draw the line? You don't specify what area of retail you work in, but we ship out something like 5,000 items every day. Should we keep a 'spare' of every single one in case of the - extremely rare - chance that we asked for same day exchange? That would add to:

1.wait time for customers for items as we'd only be able to ship half of all stock received

2. our bottom line, in terms of our financial outlay and warehousing stock; these costs would need to be passed on to the customer

I can certainly ensure that you are put into first position for a replacement unit, but even if we were to receive a delivery tomorrow we couldn't get it to you unless you had either ordered and paid for it, or returned the unit you have.

As you have my email address, let me know what you would like to do.

Helen,

The above post was from 3 days ago. We spoke about it today over email, which I appreciated you contacting me, and I understand my options. If it turns out I'm going to exchange/return it, I'll make sure to email you.

Thanks again!