BMPCC4K broken screen glass

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Alain Bourassa

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BMPCC4K broken screen glass

PostMon Oct 07, 2019 3:10 pm

Yupe it happened
one of our Pocket 4K broken glass

the screen still works , touch screen too
3 nice cracks and one chip in the screen

Can we replace the glass only or we need to replace the whole screen ?
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Denny Smith

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Re: BMPCC4K broken screen glass

PostMon Oct 07, 2019 4:49 pm

This is a User Forum, youmhave the first reported broken screeen, so you will need to contact your local BMD Support office for repair.
Cheers
Denny Smith
SHA Productions
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Alain Bourassa

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Re: BMPCC4K broken screen glass

PostThu Oct 10, 2019 6:56 pm



No clue what the subtitles are all about but it's doable for me
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Kristian Lam

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Re: BMPCC4K broken screen glass

PostFri Oct 11, 2019 10:53 am

Contact your local support office and they will be able to replace the screen.
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Alain Bourassa

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Re: BMPCC4K broken screen glass

PostFri Oct 11, 2019 5:59 pm

Kristian Lam wrote:Contact your local support office and they will be able to replace the screen.


no they don't, they can't even order the part for me

Ship the camera all the way down to California and loose it for several weeks
or pray that they will sell me a replacement screen

BTW I'm an electronic tech by trade with 30+ years in the field I think I can replace a screen ... if I could get it
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Kristian Lam

Blackmagic Design

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BMPCC4K broken screen glass

PostFri Oct 11, 2019 9:51 pm

Eh. That’s not right. PM me your ticket number.

Update: Checked your ticket. We offered to replace the screen for you but sorry, can’t ship you the replacement part. Turn around time is quick though.
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Henchman

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Re: BMPCC4K broken screen glass

PostSat Feb 15, 2020 12:18 am

Alain Bourassa wrote:
Kristian Lam wrote:Contact your local support office and they will be able to replace the screen.


no they don't, they can't even order the part for me

Ship the camera all the way down to California and loose it for several weeks
or pray that they will sell me a replacement screen

BTW I'm an electronic tech by trade with 30+ years in the field I think I can replace a screen ... if I could get it

What was the cost te get it repaired?
https://www.imdb.com/name/nm0972296/

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