Joe Shapiro wrote:... I don’t want to get anyone in trouble...
Then that is something that is best verbally discussed face-to-face rather than e-mails for example. it may be that NAB could present an opportunity for a brief chat since Grant would be there, but personally, I wouldn’t put that burden on him at that time.
Just speculating, it is likely Grant creates an environment where people are free to do their jobs to the best of the ability and he wouldn’t become involved in a direct way allowing that people can occasionally make mistakes or have misunderstandings in the course of their duties, but he likely is to be supportive of the team while appreciating your feedback. The team appears to be incredibly supportive of Grant and that’s going to be reciprocal respect.
I think it’s even possible if you did verbalize a complaint to Grant, you might wish afterward you had just let it go. Sometimes when we feel we are mistreated, the healthier response is to forgive the offender which can ease your own injury and lead to forgetting the hurt.
Now that advice may not be applicable in all cases, but worth thinking about for a moment. None of us are perfect.