Flange distance issue

Excellent, thank you very much for your responses. I have contacted Blackmagic Support USA to send the camera in for recalibration asap. I did a bunch of tests today with various lenses and really need to go with something really wide like the Tokina. I hope this fixes it!

1) Will this fix be something we have to send our cameras in for?
2) Will this fix the problem with infinity focus on the Tokina 11-16?

1) Unfortunately, yes. The camera will have to be sent back to be recalibrated.

2) Yes, it will. However, this is on the assumption that the copy of the Tokina 11-16 is good as I've read that there are some out there with issues focusing to infinity on other cameras as well.

Excellent, thank you very much for your responses. I have contacted Blackmagic Support USA to send the camera in for recalibration asap. I did a bunch of tests today with various lenses and really need to go with something really wide like the Tokina. I hope this fixes it!

1) Will this fix be something we have to send our cameras in for?
2) Will this fix the problem with infinity focus on the Tokina 11-16?

1) Unfortunately, yes. The camera will have to be sent back to be recalibrated.

2) Yes, it will. However, this is on the assumption that the copy of the Tokina 11-16 is good as I've read that there are some out there with issues focusing to infinity on other cameras as well.

Did you go through the BlackmagicDesign website or is there another link? I would like my camera calibrated, but I also don't want it gone for a month either!

1) Will this fix be something we have to send our cameras in for?

2) Will this fix the problem with infinity focus on the Tokina 11-16?


Thanks very much for keeping us up to date on this problem, Kristian Lam. Much appreciated

1) Unfortunately, yes. The camera will have to be sent back to be recalibrated.

2) Yes, it will. However, this is on the assumption that the copy of the Tokina 11-16 is good as I've read that there are some out there with issues focusing to infinity on other cameras as well.

Hi Kristian,

Another member here asked about the cameras that will be shipped from now on, and there was no answer if they will be factory recalibrated or they will have the same problem.

[Kristian Lam]

1) Will this fix be something we have to send our cameras in for?

2) Will this fix the problem with infinity focus on the Tokina 11-16?


Thanks very much for keeping us up to date on this problem, Kristian Lam. Much appreciated

1) Unfortunately, yes. The camera will have to be sent back to be recalibrated.

2) Yes, it will. However, this is on the assumption that the copy of the Tokina 11-16 is good as I've read that there are some out there with issues focusing to infinity on other cameras as well.

Hi Kristian,

Another member here asked about the cameras that will be shipped from now on, and there was no answer if they will be factory recalibrated or they will have the same problem.

They will be have the new calibration.

I created a support ticket/email at blackmagicdesign.com

Did you go through the BlackmagicDesign website or is there another link? I would like my camera calibrated, but I also don't want it gone for a month either!

They will be have the new calibration.

Thank you Kristian for you immediate response. much appreciated

[CaptainHook]

When I tried the same collimated lens on some 5Ds, 7Ds and even a C300, the witness marks fall short of the expected distance which indicates to me that there's some fair amount of tolerances built into the Canon cameras to cater for still lenses where the tolerances are not as critical as cine lenses.

To address this, we need to put in the same allowances. We have tested this with some of the cameras from customers reporting this and it works.

Thanks Kris, does this mean that the allowances made will make collimated lenses now fall short on the BMCC like the other canon cameras, or are you able to make the allowances without causing issue for the cine lenses?

@Kristian Lam I bought my camera new and unopened from a private customer in the US who had ordered one too much from a US based distributor. Now the camera is in Norway. Where should it be sent for re-calibration??

PS. My Norwegian distributor was utterly unable to deliver the camera I had ordered from them in August.The relative neglect of European customers by BMD (BTW, heard about Europe? 450 Million people) has been an added cost as I had to get my camera at a higher price than the advertized retailer price. And I am not alone in this situation.

@Kristian Lam I bought my camera new and unopened from a private customer in the US who had ordered one too much from a US based distributor. Now the camera is in Norway. Where should it be sent for re-calibration??

PS. My Norwegian distributor was utterly unable to deliver the camera I had ordered from them in August.The relative neglect of European customers by BMD (BTW, heard about Europe? 450 Million people) has been an added cost as I had to get my camera at a higher price than the advertized retailer price. And I am not alone in this situation.

You can raise a support request on the site: http://www.blackmagicdesign.com/support ... lse&os=mac

They will the put you in contact with the correct agents.

Thanks Kristian,

If we send our cameras in for recallibration, will they have to go to Australia or will it be local (uk for me)?
Any idea how long the process could take?

Many thanks

Craig

That´s great Kristian!
That restored my faith in the BMCC!

I will keep my EF order, even if I get the "old" type tomorrow and have to send it in.

My biggest fear with this camera was not that it will have problems and glitches, but that BMD will just ignore it as other companys do. That´s certainly not the case here!

Looks like I'm sending my camera in, would love to have this issue resolved quickly!

Thank you Kristian and Blackmagic for working this out.

It is a shame that the lens companies like Canon and Tokina will not cooperate when they themselves stand to profit by selling lenses to be used on this camera. Tokina 11-16mm/2.8 was once a touted wide lens for this very camera and it helped increased Tokina sales. But they don't have the common courtesy to respond to legitimate inquiries from BM engineers working to resolve an issue involving their lenses? And what is the point of Canon withholding mechanical specifications from camera makers designed to use their EF lenses. Does Canon think that will help them sell more Canon cameras instead of Canon lenses?

Thanks for digging into this Kristian. I can only hope that the word now goes out about the fix as quickly as it did concerning the problem. These types of responses give Blackmagic tremendous credibility.

For everyone requesting an RMA here are all the Blackmagic support locations and contacts
http://www.blackmagicdesign.com/company/

I myself am a little angry that I had to pay $63 for shipping and insurance VIA UPS,
This is not a financial burden I should have to absorb.

Blackmagic Design Inc needs to somehow reimburse it's customers for this expense
as this falls squarely on there shoulders.

Darryl, you are an early adopter dude. There are always going to be some unforeseen issues or compatibility problems with brand new products. This is BM's first camera and, like RED, they are finding out all the little issues that can become big issues.

There is going to be growing pains, no matter what. That should be expected really. You're getting a fix for free, but yeah...you have to ship the camera. I don't think that's unreasonable at all.

Darryl, you are an early adopter dude. There are always going to be some unforeseen issues or compatibility problems with brand new products. This is BM's first camera and, like RED, they are finding out all the little issues that can become big issues.

There is going to be growing pains, no matter what. That should be expected really. You're getting a fix for free, but yeah...you have to ship the camera. I don't think that's unreasonable at all.

I'd 2nd that. Just my opinion though. Everyone feels differently.
But I'm generally ecstatic about the camera's output overall.
Since this is entirely fixable, I consider it just a bump in the overall 'great ride' I'd elected to go on with BM.
As long as they continue to provide fixes where possible, I'll be happy.

Sean, It's not about the money, and to some extent I agree with you, I suppose I'm really angry over the fact this is just now being addressed, I mean what the heck why didn't they catch this problem months ago?
And now I just hope I get my camera back quickly so I can go shoot, I was sick with the flu and haven't had any play time with the camera yet.

UPDATE: How about we all get a Blackmagic Design Cinema Camera T-Shirt or Baseball Cap
For our troubles? Whataya say BlackMagic Design Inc?

I hear you!

It definitely tempers the excitment of finally getting your camera, only to find this issue, that issue, etc.

Unfortunately, now that it's in the hands of the people, the issues are presenting themselves. SSD compatibles...flange problems, etc.

It's going to be a rough 6 months I think

Is this issue now going to be corrected on the cameras currently being built?

Is this issue now going to be corrected on the cameras currently being built?

Yes: viewtopic.php?f=2&t=4319&start=90#p34245

Thanks Christine... I need my eyes checked!

Is this issue now going to be corrected on the cameras currently being built?

Yes: viewtopic.php?f=2&t=4319&start=90#p34245

What about making this post a sticky? Not everyone likes to read thru' dozens of pages.
And in the end, this is some good news - rare enough around here....

Is this issue now going to be corrected on the cameras currently being built?

Yes: viewtopic.php?f=2&t=4319&start=90#p34245

Hope this question has not been addressed elsewhere on the forum:
Will the BMCC MFT cameras have any adjustment made to the flange distance prior to shipment or will BMD stick with following the accurate specifications for the MFT mount? I am hoping there is no change from their MFT specifications and the flange distance change only applies to the EF mount.

Rick Lang
Sent from my iPad using Tapatalk HD

So is this a problem on all cameras? I have mine but I haven't tried it out on too many lenses. The ones I have work but it hasn't been on the ones people have been reporting. Should I go ahead and send mine in? Or if I find out later, can I just send it in then?

Or if I find out later, can I just send it in then?

BMD should really provide 2 years warranty in the EU, not just 1 year. EU law states a minimum of 2 years, so what's up with that, BMD?

Or if I find out later, can I just send it in then?

BMD should really provide 2 years warranty in the EU, not just 1 year. EU law states a minimum of 2 years, so what's up with that, BMD?

I don't believe BMD is under any EU Warranty law, I think the EU Distributor/seller is, that's whats up!

I think
http://www.apple.com/uk/legal/statutory-warranty/

and

http://www.thisismoney.co.uk/money/bill ... U-law.html

Is this issue now going to be corrected on the cameras currently being built?

Yes: viewtopic.php?f=2&t=4319&start=90#p34245

Is it possible to make a statement from which Serial number the camera's are calibrated the right way from the factory? This could be a mayor help for people that may buying a BMCC that is shipped before re-calb. procedures.

Is it possible to make a statement from which Serial number the camera's are calibrated the right way from the factory? This could be a mayor help for people that may buying a BMCC that is shipped before re-calb. procedures.

I agree

Is this issue now going to be corrected on the cameras currently being built?

Yes: viewtopic.php?f=2&t=4319&start=90#p34245

Hope this question has not been addressed elsewhere on the forum:
Will the BMCC MFT cameras have any adjustment made to the flange distance prior to shipment or will BMD stick with following the accurate specifications for the MFT mount? I am hoping there is no change from their MFT specifications and the flange distance change only applies to the EF mount.

Rick Lang
Sent from my iPad using Tapatalk HD

Rick, as far as I know MFT is like an "opensource" mount. Canon EF is not and the flange distance problems are based in the lack of info from Canon.

[Kristian Lam]

So is this a problem on all cameras? I have mine but I haven't tried it out on too many lenses. The ones I have work but it hasn't been on the ones people have been reporting. Should I go ahead and send mine in? Or if I find out later, can I just send it in then?

Jason,

Not everyone will encounter this issue. Also, if the lenses you use are fine, then there's really no need to do anything.

It will also be counter productive to try and send the camera back to be adjusted if out of say 5 lenses, one is slightly soft as it may be an issue with the lens itself.

Hi Kristian,

Is there any additional delay due to the flange distance issue? It's been some time since we heard someone getting a camera. Thank you in advance

So is this a problem on all cameras? I have mine but I haven't tried it out on too many lenses. The ones I have work but it hasn't been on the ones people have been reporting. Should I go ahead and send mine in? Or if I find out later, can I just send it in then?

Jason,

Not everyone will encounter this issue. Also, if the lenses you use are fine, then there's really no need to do anything.

It will also be counter productive to try and send the camera back to be adjusted if out of say 5 lenses, one is slightly soft as it may be an issue with the lens itself.

That's good news. Thank you Kristian. I'm love the image I'm getting from the camera and just wanted to check and get it fixed asap if needed. The lenses I use are fine but I rent alot, so I just wanted to check. Thanks for getting back to me.

[Kristian Lam]

Hi Kristian,

Is there any additional delay due to the flange distance issue? It's been some time since we heard someone getting a camera. Thank you in advance

No additional delays at all. Cameras are still shipping out as I type this. Maybe those that received it are not on the forums.

Has anyone gone through the adjustment process yet? Anyone from the UK? How long did it take?

Has anyone gone through the adjustment process yet? Anyone from the UK? How long did it take?

I'm still waiting for my camera to be returned, but I will post how long they took to fix it,
That's a given since I got no real answer when I called and asked...

What Months? Weeks? 2-3 weeks? no answer, But If I don't get my camera back soon...
They may have just purchased it as I will refuse a return if it takes longer than 3 weeks.

I'm still waiting for my camera to be returned, but I will post how long they took to fix it,
That's a given since I got no real answer when I called and asked...

What Months? Weeks? 2-3 weeks? no answer, But If I don't get my camera back soon...
They may have just purchased it as I will refuse a return if it takes longer than 3 weeks.

Oh, dear.. this makes me worried. I want to get the issue fixed, but I don't want to risk not having the camera for weeks or months either...

10 business days from when they receive the cam is the time frame BM estimated. Mine has been in Fremont, CA for 5 days.

Very happy that they came up with the source of the problem and are taking care of it so quickly. I think it shows BM is a standup company.

Is it possible to make a statement from which Serial number the camera's are calibrated the right way from the factory?

Are you (Blackmagic) offering any indication in the camera packaging that the camera has been updated/calibrated?

Seems like an easy enough fix.

Thanks

Is it possible to make a statement from which Serial number the camera's are calibrated the right way from the factory?

Are you (Blackmagic) offering any indication in the camera packaging that the camera has been updated/calibrated?

Seems like an easy enough fix.

Thanks

I think you'll find any cameras shipped after Kris made the announcement would have the new extra FFD tolerance built in...

jb

Is it possible to make a statement from which Serial number the camera's are calibrated the right way from the factory?

Are you (Blackmagic) offering any indication in the camera packaging that the camera has been updated/calibrated?

Seems like an easy enough fix.

Thanks

I think you'll find any cameras shipped after Kris made the announcement would have the new extra FFD tolerance built in...

jb

As if the entire global bmcc buying community reads this forum, and then happens upon this thread..
Cmon jb.
Seriously, it would be nice to know if the bmcc i just unboxed had been adjusted at the factory before it left for America. Eh, i wasnt busy tomorrow anyway, why not spend some time checking!!

I'm going far past the 10 working days, and getting very annoyed to say the least, I really think there needs to be some financial compensation regarding my situation anyway.

This is getting ridiculous.

I'm going far past the 10 working days, and getting very annoyed to say the least, I really think there needs to be some financial compensation regarding my situation anyway.

This is getting ridiculous.

You have a go at people for complaining about not getting their cameras on one thread, and on another complain and ask for financial compensation on another?

Just be glad you even got a camera yet, even if you had to send it back.

I'm going far past the 10 working days, and getting very annoyed to say the least, I really think there needs to be some financial compensation regarding my situation anyway.

This is getting ridiculous.

You have a go at people for complaining about not getting their cameras on one thread, and on another complain and ask for financial compensation on another?

Just be glad you even got a camera yet, even if you had to send it back.

You beat me to it Tom. SMH.

Your are both just mad cause I'm mad that you don't have yours yet, and mine is not back yet, now get over it, before I figure out why I'm mad at you, and before you can figure out why we are all mad.

Get it? good.

Has anyone who sent off their camera received it back yet? I sent mine in a couple of weeks ago and have been looking for any news from anyone who has sent theirs in. Anyone?

BMCC Fremont, CA rec'ed ours on 3/5/13.
So technically they have had it for 9-10 business days as of the end of today.
Rec'ed an email advising that it should ship back by the end of this week.

So they are pretty close to what they estimated for time.

It is more important to me that it is fixed and calibrated perfectly.

I think BM is doing a good job with this issue.

BMCC Fremont, CA rec'ed ours on 3/5/13.
So technically they have had it for 9-10 business days as of the end of today.
Rec'ed an email advising that it should ship back by the end of this week.

So they are pretty close to what they estimated for time.

It is more important to me that it is fixed and calibrated perfectly.

I think BM is doing a good job with this issue.

I have no doubt the work they are doing is a "Good Job", I Just wish...
Opps I said I wouldn't bitch about it anymore, So....yeah!
Good Job BMD!

I received my BMC about 9th March I wonder if it has the flange issue fixed?

I've only ever owned Canon Lenses, after ordering the BMC I figured I'd need a lower light capable lens (it seems everyone touts the tokina 11-16mm as there's not much else around) I sold my Canon 10-22mm (beautiful lens btw) and picked up the tok what a disappointment.

You wouldn't believe the difference compared to a Canon 17-55mm and my 10-22? at times even smoked that! Now I feel like an idiot for off loading it.

I won't bother about the flange issue just to remedy the Tok at 2.8 I do know some people like the TOK but not me.

Re: Fixes etc;

It would be helpful if a manufacturing date was included in the package and an announcement of which manufacturing date onwards the flange has been corrected. Anyway, its just another example of the quirky and annoying bits of info hard to find out, such as, what firmware version is installed on the camera? Be handy to have that in the menu, on screen, in the box, on a QC note signed, ...somewhere.

I received my BMC about 9th March I wonder if it has the flange issue fixed?
...
It would be helpful if a manufacturing date was included in the package and an announcement of which manufacturing date onwards the flange has been corrected.

As Kristian Lam mentioned earlier in this thread, not all cameras were experiencing this issue. Even if you got your camera before the "fix," your camera is probably fine. If you discover the issue, consider sending it in, but I wouldn't just assume your camera has a problem if you received it before a certain date.

So is this a problem on all cameras? I have mine but I haven't tried it out on too many lenses. The ones I have work but it hasn't been on the ones people have been reporting. Should I go ahead and send mine in? Or if I find out later, can I just send it in then?

Jason,

Not everyone will encounter this issue. Also, if the lenses you use are fine, then there's really no need to do anything.

It will also be counter productive to try and send the camera back to be adjusted if out of say 5 lenses, one is slightly soft as it may be an issue with the lens itself.