Service for BMCC 4K

The place for questions about shooting with Blackmagic Cameras.
  • Author
  • Message
Offline

Tobias Becker

  • Posts: 7
  • Joined: Wed Nov 01, 2017 11:42 am

Service for BMCC 4K

PostThu Nov 23, 2017 11:46 am

Hi there,

where can I get my BMCC 4K repaired?


Greetings,

Tobias
Offline

Kristian Lam

Blackmagic Design

  • Posts: 559
  • Joined: Tue Aug 21, 2012 1:11 pm

Re: Service for BMCC 4K

PostFri Nov 24, 2017 2:15 am

It depends on what is wrong but contact your closest support office via this link:

https://www.blackmagicdesign.com/support/contact/email
https://www.blackmagicdesign.com/support/contact/phone
Offline

Mike Poff

  • Posts: 16
  • Joined: Sat Apr 18, 2015 4:23 am

Re: Service for BMCC 4K

PostMon Nov 27, 2017 1:51 pm

What exactly is wrong? I've actually gone in recently and completely replaced the 2.5mm stereo jack for the LANC control. While plugged in, it was bumped. The original connector is too fragile. I've also switched to a 90* angled plug so that resolved any potential future damage.
Risen Aerials
www.risenaerials.com
Offline

Tobias Becker

  • Posts: 7
  • Joined: Wed Nov 01, 2017 11:42 am

Re: Service for BMCC 4K

PostTue Nov 28, 2017 12:01 pm

Hi,

at first the Remote Lanc Plugin got loose and felt into the body... so far ;-)

Then I opend the body and while doin that I teared off the wider data band that connects the screen. So the camera ist working but the screen is not. And now i wanna have this both issues repaired.

thx,

Tobias
Offline

Denny Smith

  • Posts: 7090
  • Joined: Thu Aug 01, 2013 4:19 pm
  • Location: USA, Northern Calif.

Re: Service for BMCC 4K

PostTue Nov 28, 2017 5:53 pm

Since no BM specific parts are needed, a good camera repair service should be able to fix this.
Cheers
Last edited by Denny Smith on Wed Nov 29, 2017 6:22 pm, edited 1 time in total.
Denny Smith
SHA Productions
Offline

Tobias Becker

  • Posts: 7
  • Joined: Wed Nov 01, 2017 11:42 am

Re: Service for BMCC 4K

PostWed Nov 29, 2017 9:06 am

mmmh... the parts on the board that hold the cable/plug in Position broke off. And... I still want to have the broken Lanc input repaired.
Offline

Tony Rivera

Blackmagic Design

  • Posts: 2991
  • Joined: Mon Aug 12, 2013 4:52 pm

Re: Service for BMCC 4K

PostWed Nov 29, 2017 7:38 pm

As mentioned by Kristian above:
Kristian Lam wrote:... contact your closest support office via this link:

https://www.blackmagicdesign.com/support/contact/email
https://www.blackmagicdesign.com/support/contact/phone
Support: http://www.blackmagicdesign.com/support
Info: http://www.blackmagicdesign.com/company

Follow us on Instagram:
@blackmagicnewsofficial
Offline

Tobias Becker

  • Posts: 7
  • Joined: Wed Nov 01, 2017 11:42 am

Re: Service for BMCC 4K

PostThu Nov 30, 2017 9:07 am

I wrote a message yesterday. thx!

Return to Cinematography

Who is online

Users browsing this forum: Dmitry Shijan, Robert Niessner and 17 guests