SSD files unreadable on computer while ok on the UMP

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Arttu Haglund

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SSD files unreadable on computer while ok on the UMP

PostThu Nov 23, 2017 2:03 pm

I received the SSD Recorder for my UMP last week and yesterday used it for the first time on a commercial shoot. Everything worked out fine, I used a Samsung 850 Pro 1TB drive and the RAW 4:1 clips recorded flawlessly and played back on the camera without a problem.

Now as I mount the SSD drive on my dock (Fuj:tech Clone Dock 2), I can see the SSD drive and all the folders and files on my Windows 7 File Explorer just fine, but when I try to transfer them to another drive, after a few files it gives an error "This is no longer located in G:\A001_11171304_C001. Verify the item's location and try again".

If I attempt to open any of the clips on Resolve straight from the SSD, it shows the first frame of each clip ok, but the rest is media offline from frame 2 onwards. Still, when I mount the SSD back to the UMP, everything works normally and I can playback everything on camera.

I heard someone here has dealt with a similar problem but was unable to find such thread. BMD support hasn't replied me yet. Any help would be much obliged, as I'm supposed to edit this material very soon.
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Arttu Haglund

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Re: SSD files unreadable on computer while ok on the UMP

PostMon Nov 27, 2017 6:42 pm

Hi. I was surprised to find out that new threads here take days and days before they are published. Evidently, cases like this one aren't best suited for this forum, as I certainly didn't have the luxury to wait that long.

It turns out that for a still unknown reason, while my dock was unable to read the SSD, I bought and tried a simple SATA-USB adapter cable instead. And you know what? It worked. My dock reads 3,5" drives just fine, and 2,5" ones should run smoothly as well, but they don't. So: everything is ok with the SSD and I'll be just using the cable from now on.
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Jack Fairley

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Re: SSD files unreadable on computer while ok on the UMP

PostMon Nov 27, 2017 9:09 pm

Arttu Haglund wrote:Hi. I was surprised to find out that new threads here take days and days before they are published. Evidently, cases like this one aren't best suited for this forum, as I certainly didn't have the luxury to wait that long.

This is a user forum mostly, for anything serious it's best to contact your regional BMD support department. Nice to see you found a happy ending, anyway.
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Denny Smith

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Re: SSD files unreadable on computer while ok on the UMP

PostTue Nov 28, 2017 5:31 am

I was going to suggest, the Dock or its cable might have been the cause of your problem. Not all SSDs are compatible will all the docks out there.
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Denny Smith
SHA Productions

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