Broken Menu Knob

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JoeVoorhees

  • Posts: 4
  • Joined: Mon Nov 27, 2017 2:20 am

Broken Menu Knob

PostMon Feb 05, 2018 10:19 pm

Hey Everyone,

I just purchased 3 Ursa Mini Pros - right out of the box all 3 had broken menu knobs (left side of body near ND filters). The hardware knob/button combo appears to be ok but the plastic is cracked right down the middle. Anybody else have that issue? With 3 of them doing it I wonder if there is a problem with the die at the factory.

I'm waiting for B&H to get back to me to see if I have to ship the cameras back or if they will just send me 3 knobs. I really don't feel like taking the B4 mount and V-Mount plate off to send them back...
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Denny Smith

  • Posts: 7935
  • Joined: Thu Aug 01, 2013 4:19 pm
  • Location: USA, Northern Calif.

Re: Broken Menu Knob

PostTue Feb 06, 2018 2:47 am

Contact BM Support directly, and you might just get the knobs. Bad luck, sounds like a bad packing job in shipment, or the cameras go a hard knock in shipment.
Cheers
Denny Smith
SHA Productions
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JoeVoorhees

  • Posts: 4
  • Joined: Mon Nov 27, 2017 2:20 am

Re: Broken Menu Knob

PostTue Feb 06, 2018 3:17 am

Thanks Denny, I called BM initially and they recommended I call B&H for "faster service". I told the rep I just wanted a replacement knob (I had only opened one at that point) and said he would send me an email and I had to reply with a picture of the broken knob. I have yet to get an email and have since found the other 2 are broken as well so I gave B&H a call. Still waiting on their decision.

Boxes were in good shape, I really hope that wasn't a hit in shipping... that would be super hard to crack the plastic. What's the camera equivalent to a concussion?
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Denny Smith

  • Posts: 7935
  • Joined: Thu Aug 01, 2013 4:19 pm
  • Location: USA, Northern Calif.

Re: Broken Menu Knob

PostTue Feb 06, 2018 6:26 am

I do not know Joe, the only other possibility is the knobs were broken when the go out on, or the camera dropped before being packed and shipped. I would close for any other damage, and give the camera’s a good testing to make sure they are working correctly.
Cheers
Denny Smith
SHA Productions
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Tim Schumann

Blackmagic Design

  • Posts: 281
  • Joined: Tue Oct 23, 2012 6:21 am

Re: Broken Menu Knob

PostTue Feb 06, 2018 8:52 am

Contact one of our support offices they should be able to send you out a replacement.

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