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Mosaic Engineering OLPF

PostPosted: Fri Feb 09, 2018 8:31 pm
by Ric Murray
I placed an order for the Mosaic OLPF before Christmas last year (2017) and received an email confirming my order. I have not heard anything since. Phone calls and emails requesting more info about possible delivery dates have gone unanswered. Anybody heard anything about this product or Mosaic's general health & welfare?

Re: Mosaic Engineering OLPF

PostPosted: Fri Feb 09, 2018 8:50 pm
by Tommaso Alvisi
Communication is VERY SPOTTY...not their strength for sure...

Re: Mosaic Engineering OLPF

PostPosted: Sat Feb 10, 2018 3:27 pm
by Mattias Kristiansson
I also pre-ordered, and I'm also starting to wonder about this.
Actually I ordered it mostly as it seems to solve the UM46K IR issues once and for all.

Re: Mosaic Engineering OLPF

PostPosted: Sun Feb 11, 2018 2:00 am
by Dmitry Shijan
I ordered Mosaic OLPF 2 for BMMCC in Summer and next wait about 3 months before it was shipped. But that time delays where explained by some technical problems in components supply. I send them emails few times but communication was very very slow.
All that time their UM4/6K filter was available in their store but people who contacted Mosaic talk that in reality that filter wasn't ready yet.
If they don't respond try to email again in few weeks.

Re: Mosaic Engineering OLPF

PostPosted: Sun Feb 11, 2018 3:24 am
by rick.lang
Often supply delays and third-party contractors relate to these delays rather than any apparent lack of effort on the part of your manufacturer. Mosaic may prefer not to identify the things that are out of their control. Small manufacturers have a very hard time managing their project timelines. Not likely an issue when you become a a Canon or Sony but that’s one of the costs of innovation for small entrepreneurs. We might prefer that products not be announced until they’re ready to ship, but the manufacturer needs to announce ahead of that to gauge the volumes they produce.


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Re: Mosaic Engineering OLPF

PostPosted: Sun Feb 11, 2018 4:44 pm
by Ric Murray
Often supply delays and third-party contractors relate to these delays rather than any apparent lack of effort on the part of your manufacturer. Mosaic may prefer not to identify the things that are out of their control.


I really am not interested in the issues or reasons why the filter is delayed. I just think that if one has invested $500 in the first run of this product, the courtesy of a reply would be appreciated. Is that asking too much?

Re: Mosaic Engineering OLPF

PostPosted: Sun Feb 11, 2018 6:13 pm
by silvio bonomi
...same here. I've place an order on 30 April 2017 for URSA MINI 4,6. Several e-mails for requesting updates on the status of the order, a couple of answers with vague types of excuses but at today nothing. A strange way of doing business...

silvio bonomi

Re: Mosaic Engineering OLPF

PostPosted: Sun Feb 11, 2018 8:28 pm
by rick.lang
Ric, I agree with what you’re saying. To me the vendor needs to responds to status queries when they have no expectations of fulfilling an order in a timely manner.


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Mosaic Engineering OLPF

PostPosted: Sun Feb 11, 2018 8:33 pm
by rick.lang
Silvio, deleted my reply now I’m awake. I must have written that message in my sleep.


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Re: Mosaic Engineering OLPF

PostPosted: Mon Feb 12, 2018 7:31 pm
by silvio bonomi
...no Sorry RICK !! I refer to an order for a Mosaic OLPF for an URSA MINI 4,6...

silvio bonomi

Re: Mosaic Engineering OLPF

PostPosted: Tue Feb 13, 2018 12:58 am
by rick.lang
Thanks, Silvio. I’ll delete my post!


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Re: Mosaic Engineering OLPF

PostPosted: Tue Feb 13, 2018 4:21 am
by Ryan Earl
I bought a filter for the micro cinema camera from Mosaic in 2017 with a really fast delivery time of a few days. I emailed him ahead of ordering and waited until he confirmed the filter was in stock. It seems like a one to two man operation on the administration side so it’s best to contact them ahead of ordering.


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Mosaic Engineering OLPF

PostPosted: Tue Feb 13, 2018 1:21 pm
by rick.lang
Sage advice, Ryan. With all the online stores where it’s so easy to click a few buttons to order something, we tend to forget in most companies not called Amazon, there is a human handling the sales and possibly another human handling the stock. I always have talked to the human who can be very helpful and attentive to the equipment order when you place it. Always, whether it’s a lowly eye cushion or the camera itself. Sales like to talk to you at every gear vendor I’ve considered.

How else would you learn that the Rokinon 16mm T2.2 APS-C lens covers Super 35 while the 10mm does not (before you buy)?


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