Black Magic URSA Mini Pro won't Power on

The place for questions about shooting with Blackmagic Cameras.
  • Author
  • Message
Offline

Ali Musoke

  • Posts: 2
  • Joined: Fri Feb 23, 2018 7:10 pm
  • Real Name: Musoke Ali

Black Magic URSA Mini Pro won't Power on

PostFri Feb 23, 2018 7:33 pm

Hello Family,

I have a problem with my Black Magic mini pro,(Its now two months old) it has completely failed to start/power on, nothing works. Recharging and changing batteries won't help. I have tried to power it directly using the power cable, nothing works. I have tried removing the lenses, cards and any external attachments the problem still persists.

The pervious day, it worked very well, the following morning when I reached the set, it powered on well, then I switched it off, it failed to start again, after 10 minutes I switched it on and it powered. I switched it off again to see if it can power again. It has completely failed to power on since then.

Has anyone experienced this problem or know how I can fix it, without shipping back to Black Magic, because its too expensive for me to ship it from Uganda. Thanks in advance.
Offline
User avatar

Xtreemtec

  • Posts: 2318
  • Joined: Wed Jan 02, 2013 11:48 am
  • Location: The Netherlands

Re: Black Magic URSA Mini Pro won't Power on

PostSat Feb 24, 2018 1:46 am

Have you tryed to connect it to a laptop with a USB-C cable? Does the BMD camra utility see the camera when you power it from the power supply??
Daniel Wittenaar .:: Xtreemtec Media Productions ::. -= www.xtreemtec.nl =-
4K OBV, ATEM TVS HD, 1M/E 4K, 2M/E Broadcast Studio 4K, Hyperdeck Studio Mini, SONY FS7 4K, Ursa Broadcast 4K
Offline

Ali Musoke

  • Posts: 2
  • Joined: Fri Feb 23, 2018 7:10 pm
  • Real Name: Musoke Ali

Re: Black Magic URSA Mini Pro won't Power on

PostSat Feb 24, 2018 2:00 pm

I have tried connecting it to a laptop via USB C - Cable and its read. Also shows that the camera needs an update when I try to update it, it requires powering it on which don't work. So I am still stuck.
Offline

Tony Rivera

Blackmagic Design

  • Posts: 3143
  • Joined: Mon Aug 12, 2013 4:52 pm
  • Real Name: Tony Rivera

Re: Black Magic URSA Mini Pro won't Power on

PostMon Feb 26, 2018 11:24 pm

You're going to want to contact the support office in your region who will be able to provide you additional support information on our product and where to send it to.
Support: http://www.blackmagicdesign.com/support
Info: http://www.blackmagicdesign.com/company

Follow us on Instagram:
@blackmagicnewsofficial
Offline

Anatoly Mashanov

  • Posts: 496
  • Joined: Sun Sep 28, 2014 11:36 am
  • Location: Russia

Re: Black Magic URSA Mini Pro won't Power on

PostWed Feb 28, 2018 1:54 am

What??? The camera is powered so that the updater sees the version number and shows that the camera needs an update - and simultaneously the camera is NOT powered and so could not be updated?

Return to Cinematography

Who is online

Users browsing this forum: Google [Bot] and 9 guests