Lost audio level knob on Ursa Mini Pro.

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Johannes Jonsson

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Lost audio level knob on Ursa Mini Pro.

PostTue Apr 03, 2018 12:31 pm

I have lost one of the audio level knob on my Ursa Mini Pro 4.6K
Is it possible to get one somewhere?
Johannes
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David Peterson

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Re: Lost audio level knob on Ursa Mini Pro.

PostWed Apr 04, 2018 1:41 am

Might be an opportunity for someone to 3D print it?
http://IronFilm.co.nz/Sound/
https://www.youtube.com/c/SoundSpeeding
Location Sound Recordist, in Auckland New Zealand.
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Xtreemtec

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Re: Lost audio level knob on Ursa Mini Pro.

PostWed Apr 04, 2018 12:31 pm

contact BMD support.. I heared that they do put stock on more pieces of the camera.. So i guess dails and switches are amongst them.
Daniel Wittenaar .:: Xtreemtec Media Productions ::. -= www.xtreemtec.nl =-
4K OBV Trailer, ATEM TVS HD, 4M/E Broadcast Studio 4K, Constelation 8K, Hyperdeck Studio 12G, Ursa Broadcast 4K, 4K fiber converters with Sony Control
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Johannes Jonsson

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Re: Lost audio level knob on Ursa Mini Pro.

PostWed Apr 04, 2018 12:39 pm

Thqanks . Ill try contacting them.
Johannes
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legi008

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Re: Lost audio level knob on Ursa Mini Pro.

PostWed Apr 04, 2018 8:01 pm

Sorry to use tour post for my question but i gave something simular.

My company bought an Ursa mini pro but when we received it and when we open thé box, we find out that the menu wheel on the side of the camera was broken.
https://i.goopics.net/1Ak8Z.jpeg

I have contacted the support of Blackmagic yesterday but no answer yet (i understand the delay).

I would like to know if we could replace the Wheel by ourself (with replacement wheel) or we need to send the camera back ?

Thank you
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Xtreemtec

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Re: Lost audio level knob on Ursa Mini Pro.

PostThu Apr 05, 2018 10:02 am

Completely depends on how that knob is made.. Is it is a push on knob.. It could be they send you a new knob and you have to pull the old one off with some force.. But could also be that you have to send it in for repair..

Due too high rate of support emails they get.. They normally awnser in 2 /3 days.
Daniel Wittenaar .:: Xtreemtec Media Productions ::. -= www.xtreemtec.nl =-
4K OBV Trailer, ATEM TVS HD, 4M/E Broadcast Studio 4K, Constelation 8K, Hyperdeck Studio 12G, Ursa Broadcast 4K, 4K fiber converters with Sony Control
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legi008

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Re: Lost audio level knob on Ursa Mini Pro.

PostWed Apr 11, 2018 12:03 pm

Just a quick update.

I've received a answer from the helpdesk of Blackmagic, they will send a replacement wheel for the damaged menu wheel.

:)

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