Wed Sep 19, 2018 9:43 pm
This happened to me on Windows 10 machines. I tried my Surface Book, my desktop, my work laptop, and old SP3 (lol) and none of them detected the camera.
In the past, I found that disabling the device signature requirement fixed the issue. I had to do that to install my BMD panel, because my comp also wasn't recognizing it.
This past time (I've used my Surface Book to update my UMP 4.6k before; for some reason, it worked), I tried two different USB-C cables and disabled the device signature requirement, but it still wasn't detected. It did work once I unplugged the USB-C cable that was connecting my panel and plugged it into the UMP.
There are apparently USB 2.0 > USB-C and USB 3.0 > USB-C. It's possible that the cable matters?
Travis Ward