David Chapman wrote:I'd definitely call in and I'm sure they'd send you a new cable—especially with the video.
I suggested we try a new cable but they are not interested in trying that first. They want me to ship the while kit back to them so they can take a look at it.
Also, being I'm in Canada, I have to provide commercial invoices, a tax ID and locate a brokerage to process the shipment. All at my cost! I've had this for two days and used it once to test it out. IMO is DOA and a new one should be shipped out ASAP.
I've dealt with DJI on warranty repairs in the past and even they, with their stellar support (sarcasm) provided all of that information with the RMA. I don't get an RMA until I provide all the info they are requesting.
I understand there are those that hold BM in high regard (polite way of saying fanboy). I'm not a fanboy, at least not yet. My allegiance needs to be earned. Yeah, I'm not Hollywood making a huge production. But then again, my concerns are not as large as theirs either. I don't need 10 ursa's replaced. Just one power supply and maybe, just maybe a P4K.