New pocket 4k not recognised by Windows

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Sean Meacher

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New pocket 4k not recognised by Windows

PostFri Jan 11, 2019 8:14 pm

So I finally received my nice new pocket 4k camera yesterday.
The firmware version is 5.2, but I thought I'd try installing the camera setup software anyway.
Both the 5.,2 and 6.0 version claim there isn't a camera connected, but it is (yes I did read that there are no new features for this camera in v6). I've tried this on two laptops and my studio machine.
Although the only suitable cable I have - USB to USB-C - is the one that came with the Samsung T5 SSD I bought for use with the camera.
Am I doing something stupid? or should this work?..
Thanks,
Sean
Win10 x64 / i7 / 16G / 4xSSD RAID, 4xSATA RAID / GTX980Ti / 3x24" Iiyama screens / Mackie MCU / Tangent Ripple / + Audio Studio
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Australian Image

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  • Real Name: Ray Pollanen

Re: New pocket 4k not recognised by Windows

PostFri Jan 11, 2019 11:49 pm

Plug it into a regular USB port and it should work. For some reason, connecting it via USB-C tends not to work. I plug mine into a USB3 hub and it works fine.
https://australianimage.com.au/
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John Paines

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Re: New pocket 4k not recognised by Windows

PostSat Jan 12, 2019 1:57 am

Am not sure what the post above is saying, but on the two Windows machines I tried, neither would recognize the camera using usb-3 (the blue port), but both saw the camera via usb-2.
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Australian Image

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Re: New pocket 4k not recognised by Windows

PostSat Jan 12, 2019 2:41 am

John Paines wrote:Am not sure what the post above is saying, but on the two Windows machines I tried, neither would recognize the camera using usb-3 (the blue port), but both saw the camera via usb-2.


I'm not sure if you're referring to my post or that of the OP, but yes, it should be connected to a USB2 port. I changed mine recently and forgot the old one I was using was a USB2.
https://australianimage.com.au/
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Paul Kapp

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Re: New pocket 4k not recognised by Windows

PostSun Jan 13, 2019 1:23 am

I always have this problem on Win 10 with the Ursa Mini/Pro with new fw versions.
Maybe it's the same for you.
Google 'win 10 enable unsigned drivers'
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MikeMeagher

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  • Location: Bellingham, WA. USA

Re: New pocket 4k not recognised by Windows

PostThu Jan 17, 2019 8:24 pm

I have similar issues on my Win 10 machine when trying to connect my DJI drone via USB . Win 10 prevents unsigned drivers from working as a security feature.. the remedy is to boot the computer in a mode that allows unsigned usb drivers to work...perhaps thus same type of conflict is happening with the BMD products...
Mike Meagher Underwater Cinematographer
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M.2 sys drive. 2x SSDs Raid0 cache.
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