Frustation
Posted: Tue Jun 18, 2019 8:35 am
Hello,
I want to ask you guys if you had the same unfortunate experience.
My Ursa Mini Pro fade to black this last 10 of May. I send the camera to repair 14 of May.
Aside of the mysterious fade to black in the almost a finished shoot ( mercifully ) that let us only
with one camera and speechless, we are still 18 June waiting to know something about the camera.
Black Magic told us that is not posible to repair it, so they send us a new one.
I think that a month is too way much for a new body, I could understand 15 days, 20 perhaps...
but more than a month maybe is too much for a new body.
The problem is that I have to rent one, loose money and still no news about when we´ll have the new one
back....
I feel very disappointed, this makes me rethink about invest in the new URSA G2.
I was just trying to sell the UMP, but now, I can´t even try it because I don´t have camera at all.....
Hope you don´t deal with this stuff!
Fran Tormo
I want to ask you guys if you had the same unfortunate experience.
My Ursa Mini Pro fade to black this last 10 of May. I send the camera to repair 14 of May.
Aside of the mysterious fade to black in the almost a finished shoot ( mercifully ) that let us only
with one camera and speechless, we are still 18 June waiting to know something about the camera.
Black Magic told us that is not posible to repair it, so they send us a new one.
I think that a month is too way much for a new body, I could understand 15 days, 20 perhaps...
but more than a month maybe is too much for a new body.
The problem is that I have to rent one, loose money and still no news about when we´ll have the new one
back....
I feel very disappointed, this makes me rethink about invest in the new URSA G2.
I was just trying to sell the UMP, but now, I can´t even try it because I don´t have camera at all.....
Hope you don´t deal with this stuff!
Fran Tormo