Fungus on BMPCC4K Sensor

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akhilprakashgpb@gmail.com

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Fungus on BMPCC4K Sensor

PostMon Sep 02, 2019 2:28 pm

For the past few days I am very sad that my dream camera got some problems. I waited 3 moths to get my BMPCC4K to get me after my booking and fortunately I got it on last march. after few usage I found that there are some black spot on my sensor and when I looked in to my sensor I found that there are few dust like dots on my IR glass. Instead of cleaning it I contacted Blackmagic Customer service and they said me that try to clean my IR glass with a Aurora Camera Care Sensor Cleaning Kit . And it cost me 5K Indian Rupees and that was ok because it for my camera, after got my package from amazon I brought my camera with the Sensor cleaning kit to a professional camera service man and after we applied the product we get to know that that spots are not just dust or dirt it's some fungus. And the sad thing is it not over the IR glass it's between IR glass and sensor. When I contacted Blackmagic again they said that I have to change my IR glass and the glass is not included in guaranty, and there are no service centre in India so I have to send my camera to Singapore and for all this I have to Pay USD169($50 for Diagnostics and $119 for the IR glass) It'll be a huge amount for an average Indian person. In addition I have to pay the courier charges to from India to Singapore and back. How a main part of the camera not come in Guaranty? if so Why I should pay Diagnostics charge for a Guaranty product? How could a company selling their products in a county with out a single service centre?. I found that other persons are also have these same issue with their Blackmagic camera from this forum. I kept my camera very safe from humidity and other moisture because I know Kerala, India from where I am from have all these. I put camera by wraps by a cotton cloth and put on a camera bag with lots of silica gel packets and keeping that camera bag on a wooden cupboard. Also I am using other two canon DSLR camera and keeping like this for more than 5 years and had no issue like this before in my life. Truly I am very sad that I bout a camera with my one year savings and only used two - three time after that happened all this.

Main Part is : The professional camera service man told me that it's very easy to clean the IR glass by opening the camera and no need to change the Glass. And Blackmagic Charging 119USD for changing the glass instead of simple cleaning.

Don't know what to do?

Regards,
Akhil Prakash
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X101_tomori

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Re: Fungus on BMPCC4K Sensor

PostMon Dec 02, 2019 4:28 pm

Hello there,

Am having the same issue, exact same issue 100%. Am currently at a stage whereby am contacting Blackmagic support with all the info required. But it seems am going to get the same response you got from them.

Could this be a legitimate scam? Do you know how much they will make from charging you extra $$$ for spare parts of their own product? From my point of view, i might be wrong BUT warranty should cover everything, even replacing the camera totally, you'll just have to pay for shipping.

Am praying their response should differ from yours, otherwise am going all out against anything BM :ugeek:

I only used mine twice and i kept it under white cloth, left it on my office desk for just 2 month. now its sensor eating virus everywhere on my clips.
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Uli Plank

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Re: Fungus on BMPCC4K Sensor

PostMon Dec 02, 2019 10:50 pm

Fungus is a problem that can develop in tropical areas without any mistake in production of a camera.

You should always keep the camera in a dry cabinet when not in use (your lenses too). Silica-gel only helps for a limited time in airtight cases for transport and needs to be replaced or dried regularly.
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Krishna Pada

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Re: Fungus on BMPCC4K Sensor

PostTue Dec 03, 2019 3:35 am

akhilprakashgpb@gmail.com wrote:
Main Part is : The professional camera service man told me that it's very easy to clean the IR glass by opening the camera and no need to change the Glass. And Blackmagic Charging 119USD for changing the glass instead of simple cleaning.

Don't know what to do?

Regards,
Akhil Prakash


Akhil, for a professional camera service personnel it's just a few hour's job. I don't know where you are stationed, but in Kolkata or Mumbai it can cost you anything between Rs 500/- to Rs 1500/-

But as Uli said, when not in use, it's important to keep the camera and the lenses in a dry cabinet.
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Maheel R Perera

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Re: Fungus on BMPCC4K Sensor

PostTue Dec 03, 2019 11:48 am

I have the similar problem with two BMCC 2.6. It is dust on the inside of the IR Cut filter. I found out that replacing the IR filter is an easy task and the cost of the filter is $15/-from Blackmagic- US. (There are Chinese IR Cut filters available at Ebay also)



When contacted BM- Singapore they informed me that the cameras have to be sent to them as changing the IR Cut filter has to be done at their service facility.
Last edited by Maheel R Perera on Thu Dec 05, 2019 3:59 pm, edited 6 times in total.
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Maheel R Perera

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Re: Fungus on BMPCC4K Sensor

PostThu Dec 05, 2019 3:48 pm

Update.

I removed the IR Cut filter on one of the cameras. Camera is BMCC 2.6 MFT version. Removing the filter took less than 2 minutes. I did not use any scissors as the video. I just removed the rubber seal first. It was that easy. How ever the filter could not be cleaned. It is not dust or fungus as I thought. It seems the material of the filter (I do not think it is glass) has deteriorated.Only solution is to replace the filter. I ordered one from Ebay for $ 28/- + Shipping $5/- to Sri Lanka. I will try it first.

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