luisvalenzuela wrote:Hello, what type of support is available for users with a license?
Since last month, Resolve stopped opening and directly crashes after the splash screen.
I had version 18.6.6 installed when it started happening. And after attempting to launch the application a few times, I uninstalled it and tried Resolve 19 Beta 1, with the same result of course. Eventually I gave up and uninstalled it.
When Resolve 19 Beta 2 was released, I decided to give the installer a try, and still didn't work. So I uninstalled it, wiped the Libraries, and re-installed 18.6.6 followed by my activation key. Once again the application crashed. So here I am.
Before I erased the Blackmagic folders from my Libraries, I saved a "crash_archive.txt" and generated the logs.
Looking at my notes, the crashes started shortly after the machine was updated to Sonoma 14.4.1
I am unable to remain on any "stable" MacOS version due to corporate policy.
The machine specifications: M2 Max, 96GB ram, 3456×2234 display, Sonoma 14.4.1, almost 2TB of free space.
I wanted to wipe my libraries again to try the free version of Resolve, but I think I'll have the same result.
Any ideas?
Your corporate had policy to stay on unstable version of Os?
Or IT section is too lazy to maintain Os version and decide to use it like excuse…
I frequently met too much lazy technicians to believe it. I told for you obviously.
Anyway no problem here with this Os, resolve studio and some plugins like neat video, dehencaer and some time in pixels plugins.
Now is a It problem be cause they change something to broke resolve working.
Ps I met also too much technicians that told there is not user management or server management that mess software setup, and later I found it.
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