USA Support

Get answers to your questions about color grading, editing and finishing with DaVinci Resolve.
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GeorgeDrake

  • Posts: 288
  • Joined: Fri Apr 15, 2016 2:39 pm

USA Support

PostFri Jan 19, 2018 8:46 pm

I sent the information requested for 2 dongles to Serial #s for Resolve back in November. Still no word. How long does it usually take?

Also, there is a link to follow the status at http://support.bmd.usa/support/index.php but that site is not working.
Windows 11 | Resolve 18.0.3 | RTX 4090 24GB | 128 gigs DDR5-5200 | i9-12900K
Mac OS Monterey | M1 MAX | 64GB Ram |
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Peter Chamberlain

Blackmagic Design

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  • Joined: Wed Aug 22, 2012 7:08 am

Re: USA Support

PostSat Jan 20, 2018 2:35 am

Please phone the support line listed on the BMD web site.
DaVinci Resolve Product Manager
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George Drake

  • Posts: 27
  • Joined: Mon Apr 08, 2013 12:16 pm

Re: USA Support

PostSat Jan 20, 2018 2:54 am

Did that too. Held for 30 minutes then hung up. :?
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Tony Rivera

Blackmagic Design

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  • Real Name: Tony Rivera

Re: USA Support

PostWed Jan 24, 2018 12:13 am

Send in a separate email address rather than replying to the last email you sent.
Support: http://www.blackmagicdesign.com/support
Info: http://www.blackmagicdesign.com/company

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