Resolve keeps stopping unexpectedly when media imported

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RichardCambs

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Resolve keeps stopping unexpectedly when media imported

PostMon Dec 10, 2018 9:11 pm

Every time I try to import a video into Resolve it crashes with a 'Resolve has stopped unexpectedly' message.

I've tried uninstalling/re-installing the application several times. So far I've never managed to get beyond this point. It doesn't seem to make a difference whether I opt to update the project settings to match the media or not.

Running Windows 10, i7-3770k. 8GB RAM.

Any ideas? So far I haven't managed to achieve anything with this application.
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RichardCambs

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Re: Resolve keeps stopping unexpectedly when media imported

PostMon Dec 10, 2018 9:53 pm

I've identified the point in the log where the error occurs.

[0x00000ed4] | SyManager.Signals | INFO | 2018-12-10 21:50:18,543 | Current setup pointer is changed
[0x00000ed4] | UI | WARN | 2018-12-10 21:50:18,548 | Failed to find value '-1' in combo-box
[0x00000ed4] | UI | WARN | 2018-12-10 21:50:18,571 | Failed to find value '0' in combo-box
[0x00000ed4] | UI | WARN | 2018-12-10 21:50:18,571 | Failed to find value '0' in combo-box
[0x00000ed4] | UI | WARN | 2018-12-10 21:50:18,571 | Failed to find value '14' in combo-box
[0x00003894] | DtManager | INFO | 2018-12-10 21:50:18,580 | Audio WFM Generation thread starts
[0x00000ed4] | UI.GLInterOp | ERROR | 2018-12-10 21:50:18,599 | PopTextureForDisplay returning NULL
[0x00000ed4] | UI.GLInterOp | ERROR | 2018-12-10 21:50:18,617 | PopTextureForDisplay returning NULL
[0x00003914] | GPUManager | ERROR | 2018-12-10 21:50:18,625 | OpenCL error detected: Unknown error
[0x00003914] | DVIP | ERROR | 2018-12-10 21:50:18,625 | Failed to register OpenGL resource with OpenCL: CL_INVALID_GL_OBJECT.
[0x00003914] | UI.GLInterOp | ERROR | 2018-12-10 21:50:18,626 | Failed to register GL texture to compute API.
[0x00003914] | IP.Reactor | ERROR | 2018-12-10 21:50:18,626 | Graphics InterOp mapping failed for texture seed 1.
[0x00000ed4] | UI.GLInterOp | ERROR | 2018-12-10 21:50:18,636 | PopTextureForDisplay returning NULL
[0x00003914] | GPUManager | ERROR | 2018-12-10 21:50:18,711 | OpenCL error detected: Unknown error
[0x00003914] | DVIP | ERROR | 2018-12-10 21:50:18,711 | Failed to register OpenGL resource with OpenCL: CL_INVALID_GL_OBJECT.
[0x00003914] | UI.GLInterOp | ERROR | 2018-12-10 21:50:18,711 | Failed to register GL texture to compute API.
[0x00003914] | IP.Reactor | ERROR | 2018-12-10 21:50:18,711 | Graphics InterOp mapping failed for texture seed 2.
[0x00000ed4] | UI.GLInterOp | ERROR | 2018-12-10 21:50:18,745 | PopTextureForDisplay returning NULL
[0x00003914] | GPUManager | ERROR | 2018-12-10 21:50:18,784 | OpenCL error detected: Unknown error
[0x00003914] | DVIP | ERROR | 2018-12-10 21:50:18,784 | Failed to register OpenGL resource with OpenCL: CL_INVALID_GL_OBJECT.
[0x00003914] | UI.GLInterOp | ERROR | 2018-12-10 21:50:18,784 | Failed to register GL texture to compute API.
[0x00003914] | IP.Reactor | ERROR | 2018-12-10 21:50:18,784 | Graphics InterOp mapping failed for texture seed 3.
[0x00000ed4] | UI.GLInterOp | ERROR | 2018-12-10 21:50:20,338 | PopTextureForDisplay returning NULL
[0x00000ed4] | UI.GLInterOp | ERROR | 2018-12-10 21:50:20,347 | PopTextureForDisplay returning NULL
[0x00000ed4] | UI.GLInterOp | ERROR | 2018-12-10 21:50:20,362 | PopTextureForDisplay returning NULL
[0x00000ed4] | UI.GLInterOp | ERROR | 2018-12-10 21:50:21,411 | PopTextureForDisplay returning NULL
[0x00003914] | GPUManager | ERROR | 2018-12-10 21:50:24,287 | OpenCL error detected: Unknown error
[0x00003914] | DVIP | ERROR | 2018-12-10 21:50:24,287 | Failed to register OpenGL resource with OpenCL: CL_INVALID_GL_OBJECT.
[0x00003914] | UI.GLInterOp | ERROR | 2018-12-10 21:50:24,287 | Failed to register GL texture to compute API.
[0x00003914] | IP.Reactor | ERROR | 2018-12-10 21:50:24,287 | Unpacker OpenGL interop failed for texture seed 4.
[0x00003914] | Main | INFO | 2018-12-10 21:50:24,287 | Caught termination signal SIGABRT, triggering termination routine
[0x00003a94] | Undefined
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Charles Bennett

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Re: Resolve keeps stopping unexpectedly when media imported

PostMon Dec 10, 2018 10:05 pm

How about some more information such as version of Resolve, type of GPU, and source and type of video you are trying to import.
Resolve Studio 18.6.6 build 7
Dell XPS 8700 i7-4790, 24GB RAM, 2 x Evo 860 SSDs, GTX1060/6GB (546.01 Studio Driver), Win10 Home (22H2), Speed Editor, Faderport mk1, Eizo ColorEdge CS230 + BenQ GW2270 + Samsung SA200, Canon C100mk2, Zoom H2n.
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RichardCambs

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Re: Resolve keeps stopping unexpectedly when media imported

PostMon Dec 10, 2018 10:16 pm

I don't have a dedicated graphics card. Just the on-chip graphics HD 4000.

Video files include some I've filmed on my old Canon 650D along with my A7III. All 1080p. 25 fps MP4 was the last one that failed - from the A7III.
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Uli Plank

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Re: Resolve keeps stopping unexpectedly when media imported

PostTue Dec 11, 2018 7:42 am

Unfortunately, your computer is underpowered. Please see the configuration guide.

A less demanding software might work better on that hardware.
No, an iGPU is not enough, and you can't use HEVC 10 bit 4:2:2 in the free version.

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RichardCambs

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Re: Resolve keeps stopping unexpectedly when media imported

PostTue Dec 11, 2018 8:36 am

Surely that wouldn't result in the application falling over in such an ungraceful manner. The reason I tried Resolve 15 was because I saw a YouTube video about how it can even run on relatively modest laptops. At worst Premiere would slow down on my PC - not crash.

Speaking as a software engineer I'm dubious about that as an explanation. I'm literally dragging a single short clip into the media library and the application stops - every time, no matter what the clip.
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dldiego

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Re: Resolve keeps stopping unexpectedly when media imported

PostTue Dec 11, 2018 1:26 pm

I have the same problem and also I cannot view videos and also photos in viewers.
I suppose some problems with OpenGL drivers (under OS WINDOW10 Enterprise)?

Someone can help me?

DVIP | ERROR | 2018-12-11 01:00:05,812 | Failed to register OpenGL resource with OpenCL: CL_INVALID_GL_OBJECT.
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Charles Bennett

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Re: Resolve keeps stopping unexpectedly when media imported

PostTue Dec 11, 2018 2:31 pm

It's not the software falling over. In Resolve all graphics processing is done by the GPU so it needs to be a decent one. To work properly Resolve requires robust hardware. Try downloading version 12.5 from the BM website and see if that works. It is less demanding than 15.
Resolve Studio 18.6.6 build 7
Dell XPS 8700 i7-4790, 24GB RAM, 2 x Evo 860 SSDs, GTX1060/6GB (546.01 Studio Driver), Win10 Home (22H2), Speed Editor, Faderport mk1, Eizo ColorEdge CS230 + BenQ GW2270 + Samsung SA200, Canon C100mk2, Zoom H2n.
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RichardCambs

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Re: Resolve keeps stopping unexpectedly when media imported

PostTue Dec 11, 2018 4:43 pm

The software absolutely is falling over. Trust me - if I wrote software that behaved like that I wouldn't be able to keep my job for long.

Dragging a single file into the media library surely wouldn't push the system beyond its limits - if so, how could performance be expected to scale when a large number of files are added.

This feels very much like a bug, possibly exposed by my system's configuration.
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Rakesh Malik

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Re: Resolve keeps stopping unexpectedly when media imported

PostTue Dec 11, 2018 4:56 pm

Technically, it IS software falling over... just not the software the OP thought. Since it uses the GPU so heavily, Resolve relies a lot on the OpenCL drivers for non-nVidia GPUs, and CUDA drivers for nVidia GPUs.

Technically, it IS software falling over... just not the software that the OP thought.

The log does make it pretty clear; Resolve is crashing because it's having its legs yanked out from under it when the OpenCL driver failed.
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JJ BOYZON

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Re: Resolve keeps stopping unexpectedly when media imported

PostTue Dec 11, 2018 5:37 pm

Charles Bennett wrote:How about some more information such as version of Resolve, type of GPU, and source and type of video you are trying to import.

Hello, I have the same problem with BMD Ver 15.2.1 when I import a clip and try to edit it, the soft crashes and close. I have uninstalled and reinstalled the soft, but still get the same error message.
My configuration : I5-3570CPU 3.4GHz; 16Go RAM, Graphic card: AMD Radeon HD6570 2Go. Woindows 7 Pro. I used to work with EDIUS 8Pro and I never had such problem!.
Can you help,
Thks
Jean-Jacques
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Charles Bennett

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Re: Resolve keeps stopping unexpectedly when media imported

PostTue Dec 11, 2018 7:42 pm

Possibly because Win7 is not supported. Resolve 14 and 15 are optimized for Win10. This is a reply given by Dwaine to another poster.
Attachments
Win7.JPG
Win7.JPG (52.39 KiB) Viewed 4270 times
Resolve Studio 18.6.6 build 7
Dell XPS 8700 i7-4790, 24GB RAM, 2 x Evo 860 SSDs, GTX1060/6GB (546.01 Studio Driver), Win10 Home (22H2), Speed Editor, Faderport mk1, Eizo ColorEdge CS230 + BenQ GW2270 + Samsung SA200, Canon C100mk2, Zoom H2n.
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Re: Resolve keeps stopping unexpectedly when media imported

PostTue Dec 11, 2018 7:53 pm

JJ BOYZON wrote:Hello, I have the same problem with BMD Ver 15.2.1 when I import a clip and try to edit it, the soft crashes and close. I have uninstalled and reinstalled the soft, but still get the same error message.
My configuration : I5-3570CPU 3.4GHz; 16Go RAM, Graphic card: AMD Radeon HD6570 2Go. Woindows 7 Pro. I used to work with EDIUS 8Pro and I never had such problem!.
Can you help,
Thks
Jean-Jacques


Your problem isn't Win7, it's your GPU. Unlikely you'll ever get Resolve to run with this equipment.
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Uli Plank

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Re: Resolve keeps stopping unexpectedly when media imported

PostWed Dec 12, 2018 2:28 am

And don't trust Youtube videos, rather try the manufacturer's config guide...
No, an iGPU is not enough, and you can't use HEVC 10 bit 4:2:2 in the free version.

Studio 18.6.5, MacOS 13.6.5
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Speed Editor, UltraStudio Monitor 3G, iMac 2017, eGPU
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RichardCambs

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Re: Resolve keeps stopping unexpectedly when media imported

PostWed Dec 12, 2018 8:16 am

Rakesh Malik wrote:Technically, it IS software falling over... just not the software the OP thought. Since it uses the GPU so heavily, Resolve relies a lot on the OpenCL drivers for non-nVidia GPUs, and CUDA drivers for nVidia GPUs.

Technically, it IS software falling over... just not the software that the OP thought.

The log does make it pretty clear; Resolve is crashing because it's having its legs yanked out from under it when the OpenCL driver failed.


Thanks for the response. While you're probably right about the cause, be in no doubt that Resolve is falling over. I have 17 years of professional experience as a software engineer and that's no way to handle an issue with an external resource that an application relies on. As a minimum, Resolve should have caught the exception and then gracefully reported an error to the user interface. Something along the lines of a message saying 'The GPU is not compatible with Resolve' would be a lot better than resolve simply stopping. It points to rather poor coding practices.

That said, would upgrading the graphics card to something along the lines of a 1060 solve the issue - perhaps alongside increasing the amount of RAM. Surely the 3770k i7 that I have should be good enough - I'd rather avoid upgrading the motherboard and processor - which would basically result in me buying a new PC.

Thanks.
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Re: Resolve keeps stopping unexpectedly when media imported

PostWed Dec 12, 2018 10:26 am

For info. With my HW configuration (see profile) no Resolve crashes. Even if I switch to the integrated graphics unit, no crash. My footage consists 4K/10bit/MOV clips.
Oh yes, I was a software developer until 15 years ago. ;)
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RichardCambs

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Re: Resolve keeps stopping unexpectedly when media imported

PostWed Dec 12, 2018 11:53 am

HJWolters wrote:For info. With my HW configuration (see profile) no Resolve crashes. Even if I switch to the integrated graphics unit, no crash. My footage consists 4K/10bit/MOV clips.
Oh yes, I was a software developer until 15 years ago. ;)


Thanks - very useful information regarding your setup.

So that would suggest that a dedicated GPU is not required. In fact, the documentation suggests that a message should be presented if a suitable GPU isn't identified - Resolve shouldn't just fall over.
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Re: Resolve keeps stopping unexpectedly when media imported

PostWed Dec 12, 2018 3:32 pm

Charles Bennett wrote:Possibly because Win7 is not supported. Resolve 14 and 15 are optimized for Win10. This is a reply given by Dwaine to another poster.


Thanks for yr answer. So, it's time for me to switch to W10 :oops:

Best rgds
JJ
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RichardCambs

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Re: Resolve keeps stopping unexpectedly when media imported

PostWed Dec 12, 2018 8:03 pm

Based on the feedback I've received I'm looking at purchasing a dedicated GPU, along with some memory.

I'm constraining my budget to about £250.00. So far I've narrowed it down to a 1050Ti or a 1060.

For now I'll be using the free version of Resolve, and I'll start with HD footage - I have no huge desire to move to 4K, despite having an A7III.

This will still be running on a Gigabyte GA-Z77X-D3H motherboard with an i7 3770k. I'll be heading towards 32gb of memory.

Any views? Suggestions are most welcome.
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Re: Resolve keeps stopping unexpectedly when media imported

PostThu Dec 13, 2018 12:50 am

I'm using a gtx1060 6gb on a hackintosh for HD work and it's fine for most things. If you want smooth real-time playback with heavy grading or effects I would suggest a GPU with minimum 8gb.
Resolve 18.6.5 Mac OSX 14.4 Sonoma
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Re: Resolve keeps stopping unexpectedly when media imported

PostThu Dec 13, 2018 1:56 am

Peter Cave wrote:I'm using a gtx1060 6gb on a hackintosh for HD work and it's fine for most things. If you want smooth real-time playback with heavy grading or effects I would suggest a GPU with minimum 8gb.

That CPU is also quite old. I had similar specs and I considered Resolve unusable on that machine.

I have tried pitching it to quite a few people and they all stayed on Premiere Pro because of the performance. I think the free version is likely selling it short, because it is missing some performance features. If you work with CODECs like H.264, HEVC, or XAVC then the performance is really bad on those specs. 1 OpenFX may drag you down to single-digit playback FPS while editors like Premiere Pro and even VEGAS just keep chugging along with better performance.

I considered using it for grading my newer machine, but I can get it 15.2.1 to crash 100% of the time working with my current project's Timeline in Resolve. The entire NLE crashes when playing the sequence in Resolve (disappears off screen to desktop without any error message).

Also, Fusion 9 performs much better than Fusion-in-Resolve 15 on my machines. I wish they had a Connect Plug-In for OFX to use it from other NLEs. That part interests me, but not as implemented in Resolve 15. I read the Avid Fusion Connect Plug-In has been broken for months, but I also see that Lightworks has a Connect Plug-In for Fusion. I need to check to see if that one works (Lightworks also on Linux, is very lightweight and snappy, and I've been thinking about switching platforms for a while).

I HAVE used the free version on a Mac with lower specs, and it seems to perform much better on that platform, surprisingly.

Need a trial fo Studio to test how that performs. I wonder why BMD doesn't have one. Hard to take "testimonials" seriously since so many people on the internet wound more like fanboys and salesmen than users and consumers.
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Re: Resolve keeps stopping unexpectedly when media imported

PostThu Jun 08, 2023 8:53 pm

[0x0000a6ac] | UI | WARN | 2023-06-08 21:28:19,808 | Failed to find value '100' in combo-box

does it relate to this line ?

my davinci turns on in 7 minutes

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