DaVinci Resolve 10 Lite wont install

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asbertbaptiste

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DaVinci Resolve 10 Lite wont install

PostFri Sep 13, 2013 4:02 pm

Each time I run the installer I get an error message saying:

"The Installation failed.

The Installer encountered an error that caused the installation to fail.
Contact the software manufacturer for assistance.
"


Anyone else got this message?
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Peter Chamberlain

Blackmagic Design

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Re: DaVinci Resolve 10 Lite wont install

PostFri Sep 13, 2013 6:32 pm

Can u detail your hardware inc GPU.
Peter
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asbertbaptiste

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Re: DaVinci Resolve 10 Lite wont install

PostFri Sep 13, 2013 6:59 pm

Peter Chamberlain wrote:Can u detail your hardware inc GPU.
Peter


Hi Peter,

Model Name: Mac Pro
Model Identifier: MacPro5,1
Processor Name: 6-Core Intel Xeon
Processor Speed: 2.4 GHz
Number of Processors: 2
Total Number of Cores: 12
L2 Cache (per Core): 256 KB
L3 Cache (per Processor): 12 MB
Memory: 24 GB

Chipset Model: ATI Radeon HD 5770
Type: GPU
VRAM (Total): 1024 MB
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Peter Chamberlain

Blackmagic Design

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Re: DaVinci Resolve 10 Lite wont install

PostSat Sep 14, 2013 5:34 am

Ah, you are missing a key component. The GPU thats installed is suitable for UI but not for image processing. Please refer to the config guides for details of the GPU options you can select from.
Peter
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asbertbaptiste

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Re: DaVinci Resolve 10 Lite wont install

PostMon Sep 16, 2013 1:10 pm

Does this mean changing my card to upgrade?
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Peter Chamberlain

Blackmagic Design

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Re: DaVinci Resolve 10 Lite wont install

PostTue Sep 17, 2013 5:20 am

As I mentioned, please review the config guides for system configs that will work.
Peter
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Dwaine Maggart

Blackmagic Design

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Re: DaVinci Resolve 10 Lite wont install

PostTue Sep 17, 2013 8:22 pm

While it's not a recommended config, I've verified that Resolve V10 will work with just an HD5770 ATI card in the MacPro. So I don't think that's your install error source. Using this card with V10 will have very poor performance, and it doesn't have the recommended minimum VRAM for proper operation.

You do need to install Resolve as a user with Admin privileges. That might explain your install error, which is a very unusual error that I've never seen before.

You also need to be using OSX 10.8.4 or 10.8.5 for that card to work.
Dwaine Maggart
Blackmagic Design DaVinci Support
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asbertbaptiste

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Re: DaVinci Resolve 10 Lite wont install

PostWed Sep 18, 2013 1:39 pm

Dwaine Maggart wrote:While it's not a recommended config, I've verified that Resolve V10 will work with just an HD5770 ATI card in the MacPro. So I don't think that's your install error source. Using this card with V10 will have very poor performance, and it doesn't have the recommended minimum VRAM for proper operation.

You do need to install Resolve as a user with Admin privileges. That might explain your install error, which is a very unusual error that I've never seen before.

You also need to be using OSX 10.8.4 or 10.8.5 for that card to work.




Hey Dwaine,

Thanks for the response.
I think it my be an OS issue.

I am currently on 10.8.5 and I am having trouble installing .pkg files.
I've repaired the disk permissions on my HDD's and I'm using an administrator account.

Still no solution.

Asbert.

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