One thing we always request from a client is a framing chart so that we understand exactly what was seen on set and what they intended to be seen in the final film. One like this can work:
Note that even though this was made with the free Arri Alexa utility, the concept can work with any camera. The link to make the chart is here:
https://www.arri.com/en/learn-help/lear ... ation-toolThe key is that all the circles have to be perfect circle,s and you need to make sure the de-anamorph ratio is absolutely correct and nothing is being cut off or distorted. This gets even more complicated when different cameras are used to shoot a single project. We've had cases where filmmakers used both spherical lenses and anamorphic lenses on the same production, and yet the ultimate release was all 2.39 scope. Without a framing chart, we'd be lost in terms of getting the right framing. Worst case, they can borrow the camera and shoot some charts (most rental houses will do this for free), then give you the files so you have a solid reference.
It is possible in Resolve to work without a matte (or perhaps with a translucent matte top and bottom) and reframe as you go. And then once you're set, output the file in 2.39 and crop it to the correct size without any letterbox at all. Normal 4K scope sizing is 4096x1716, and it's 3840x1607 for UHD (though we often lean towards 3840x1600 because the math is easier for 2.40).