Davinci Resolve crashes constantly (18.x+)

Hello.

I've been using Davinci for a little over a year now, but recently it crashes non-stop and it's pretty frustrating to say the least. I feel that I don't remember this in the 17.x releases, but I could be mistaken.

I'm currently running GA free 18.6.2.

I've attached the crash dump that is asked. During these times too, there are no events in my event viewer on windows. Like it never happened.

Specs:

OS: Windows 11
OS Version: 10.0.22621 Build 22621
MOBA: Gigabyte Z790 Aero G
Processor: i9-1300K 300 Mhz, 24 cores
Memory: 32GB

[Peter Chamberlain]

What is the GPU in that system?

Sorry!

Gigabyte 4090 RTX

Let me know if you need anything else, I can get you whatever information you need or test whatever you'd like.

What is the GPU in that system?

Gigabyte 4090 RTX

I wanted to follow up and report that the issue is still occurring. Please let me know if there is any further testing needed to resolve this issue.

[Dwaine Maggart]

To help with this, we need a Resolve diagnostics log, which you can create from the Resolve Help menu after restarting Resolve from a crash.

We also need a Windows System Information .NFO file. Open the Windows System Information app and select its File - Save menu to create the .NFO file.

If you have a reproducible crash scenario, a project export .drp of a project that would help us reproduce the crash, along with specific directions to use with the project to cause the crash.

You'll need to put these files on a file sharing site and send links to them. Please ensure the links don't require access credentials.

To help with this, we need a Resolve diagnostics log, which you can create from the Resolve Help menu after restarting Resolve from a crash.

We also need a Windows System Information .NFO file. Open the Windows System Information app and select its File - Save menu to create the .NFO file.

If you have a reproducible crash scenario, a project export .drp of a project that would help us reproduce the crash, along with specific directions to use with the project to cause the crash.

You'll need to put these files on a file sharing site and send links to them. Please ensure the links don't require access credentials.

Thanks for responding. I'm not able to get a diagnostic today, because the application keeps crashing but I did a few the last time I tried to launch the application.

Here is the link
https://drive.google.com/drive/folders/ ... drive_link

I've also included a short screen recording where you can see Davinci resolve running multiple times after crashing.

[Dwaine Maggart]

Your link requires access credentials. Please make it an open link.

Your link requires access credentials. Please make it an open link.

Hey Dwaine,

So after some digging, I found that if I installed another video software, the behavior was the same, leading me to believe it wasn't Resolve but my PC instead.

Long story long, there is a post on Intel's site that says the model i9 I have has issues with the ecores. A user said they were able to fix it by disabling the ecores from the bios.

I did that and I can say that I'm now able to run Resolve.

I believe this is solved, thank you for your time anyway.

sorry, to be clear, it worked well.... for about 20 minutes... and then it crashed again.

I then reinstalled windows to start fresh and after about 30 minutes I was happy, but then it started crashing again.


I'm assuming it's not Davinci Resolve at this point, but if you do find anything useful from my logs, I hope I contributed well.

[Dwaine Maggart]

I can't find anything in your logs, because as mentioned above, your link requires access credentials.

So are we all just going to pretend that DVR 18 doesn't crash for everybody?

18.5.1 doesn’t crash here.
At least, not more than 17.

18.6.2 here. Can't refresh anything in collaboration mode without crashing. I'm waiting to try and fix it till we're further into a long project. Till then we just have to quit and reopen Resolve when somebody has made changes.

sorry, to be clear, it worked well.... for about 20 minutes... and then it crashed again.

I then reinstalled windows to start fresh and after about 30 minutes I was happy, but then it started crashing again.


I'm assuming it's not Davinci Resolve at this point, but if you do find anything useful from my logs, I hope I contributed well.

Are you overheating?

Have you done all the basics? Reseated memory, power cables and cleaned fans?

[Peter Chamberlain]

Please see FAQs re logs and nfo.

I upgraded from 18.0 to 18.6 in order to use Apple Log. Importing footage by drag and drop into the Media Page and then onto the timeline will cause a crash repeatedly. Re-starting Resolve seems to solve it.

Reverted to 18.5 and I don't see the problem, but I can't use Apple Log. It seems to be an 18.6-only feature.

So are we all just going to pretend that DVR 18 doesn't crash for everybody?

Not pretending here. It doesn't crash for me. Not once. Guess I must be doing something wrong Paul.

Davinci 18.6
Crashed/Frozen while working in CUT PAGE, it started doing auto backup and frozen on 4%, top tabs still operate but greyed out, so it is not fully frozen. Cant shutdown or close, still has 4% backup.
It has crashed/closed 2 time before randomly.

MACBOOK PRO
2021 M1 MAX
64gb
840GB free space on hard drive- 4TB
OS Sonoma 14.0

Thanks

So are we all just going to pretend that DVR 18 doesn't crash for everybody?

Not pretending here. It doesn't crash for me. Not once. Guess I must be doing something wrong Paul.

Lucky man. I just crashed it by clicking the Voice Isolation enable/disable toggle a few times on a clip in the Fairlight page. It's that easy. So yeah, you must be doing it wrong

(in case too subtle: I'm gently trying to point out that denying the very real frustration many of us are having with instability of Resolve isn't serving any constructive purpose that I can see. Cheers)

[Peter Chamberlain]

Hey guys, crash reports without resolve generated logs, descriptions of what you were doing and for windows the NFO, all detailed in the FAQs are pretty hard to reproduce.

Hi,

I'm also having issues with Davinci crashing constantly. I'm hoping someone can help. I've saved the log and .nfo file in the link below. Thanks in advance.

https://drive.google.com/drive/folders/ ... drive_link

Hello All,

So after a few days of testing with the "fix" I thought was the answer, it doesn't seem that it's been resolved.

I'm here again... same issue. I load Resolve, I start editing, or anything, and it crashes. Sometimes Resolve is still running in my task manager after it crashes, with about 5-6k in memory being used... I run it again, it will even stack. I've seen two resolves running in task manager while both crashing after use.

Here is the link (hopefully no permission issues this time)
https://drive.google.com/drive/folders/ ... sp=sharing

Backstory:

When I originally posted this, I found that I installed another program, it seemed to crash too, which lead me down this path of potentially my Processor i9-13900K having issues (which intel has not confirmed an issue yet) and a user there suggested a fix to mitigate the issues we were seeing, but even with those settings, Resolve would still crash. I then decided to take my computer apart, check for proper seating, etc. Then I rebuilt Windows 11. Downloaded the bare minimum things and re-installed Resolve 18.6.2.2

[Dwaine Maggart]

Resolve can't support displays on multiple GPUs. It appears you have 2 displays connected to the 4090 GPU and one to the onboard graphics port.

Please remove the display connected to the onboard graphics port, or move it to the 4090 card, and see if that helps.

Resolve can't support displays on multiple GPUs. It appears you have 2 displays connected to the 4090 GPU and one to the onboard graphics port.

Please remove the display connected to the onboard graphics port, or move it to the 4090 card, and see if that helps.

Sorry for this. I moved it back to the GPU, but this was only done recently due to troubleshooting my card. I believe this isn't the case here, but I've moved it to the GPU and will provide new logs once if I have a new instance.

[Dwaine Maggart]

And a new NFO file.

Here is the new occurrence.
https://drive.google.com/drive/folders/ ... sp=sharing

I was just editing on the timeline when it crashed. No residual running after in the task manager.

[Peter Chamberlain]

Hi,

I'm also having issues with Davinci crashing constantly. I'm hoping someone can help. I've saved the log and .nfo file in the link below. Thanks in advance.

https://drive.google.com/drive/folders/ ... drive_link

Thanks Ruby for the logs. We will look into them

[Dwaine Maggart]

Is there some reason you are sending a Project.db file instead of a normal Project Export .drp file?

The project you sent has 11 clips on the timeline with no grades. Is that the project you are using when Resolve crashes?

Is Resolve crashing to the desktop, or hanging?

All the crash logs from yesterday show that the last thing Resolve did before the logs stopped was this:

Start saving project Cheifers - Commercial

It had done several of those earlier in the logs, so I don't think the act of saving the project was necessarily related to the crash.

Normally if Resolve crashes to the desktop, there would be a block of Crash Dump data at the end of the log, but there is none of that at the end of any of your crash logs. That would normally be an indicator that perhaps Resolve hung and was force quit. If Resolve is crashing to the desktop, then whatever is causing the crash is happening so quickly, there is no chance to write a crash dump to the log.

The NFO shows Resolve crash related to this:

Faulting application name: Resolve.exe, version: 18.6.2.2, time stamp: 0x00000000
Faulting module name: unknown, version: 0.0.0.0

Unfortunately, an unknown module name is not helpful in determining what caused the crash. I normally see this type of thing (the few times I've seen it) related to a Resolve startup failure, not while Resolve was running. So just to be sure: Are you having any issues with Resolve starting? Are the issues all related to something happening while Resolve was running?

Startup issues with the unknown module name, on systems with an NVIDIA GPU and Intel iGPU (like yours) can be caused by having the Intel CPU Runtime for OpenCL Applications app installed. Do you have anything like that installed on the system?

Is there some reason you are sending a Project.db file instead of a normal Project Export .drp file?

The project you sent has 11 clips on the timeline with no grades. Is that the project you are using when Resolve crashes?

Is Resolve crashing to the desktop, or hanging?

All the crash logs from yesterday show that the last thing Resolve did before the logs stopped was this:

Start saving project Cheifers - Commercial

It had done several of those earlier in the logs, so I don't think the act of saving the project was necessarily related to the crash.

Normally if Resolve crashes to the desktop, there would be a block of Crash Dump data at the end of the log, but there is none of that at the end of any of your crash logs. That would normally be an indicator that perhaps Resolve hung and was force quit. If Resolve is crashing to the desktop, then whatever is causing the crash is happening so quickly, there is no chance to write a crash dump to the log.

The NFO shows Resolve crash related to this:

Faulting application name: Resolve.exe, version: 18.6.2.2, time stamp: 0x00000000
Faulting module name: unknown, version: 0.0.0.0

Unfortunately, an unknown module name is not helpful in determining what caused the crash. I normally see this type of thing (the few times I've seen it) related to a Resolve startup failure, not while Resolve was running. So just to be sure: Are you having any issues with Resolve starting? Are the issues all related to something happening while Resolve was running?

Startup issues with the unknown module name, on systems with an NVIDIA GPU and Intel iGPU (like yours) can be caused by having the Intel CPU Runtime for OpenCL Applications app installed. Do you have anything like that installed on the system?

1. Oops. Sorry about that. I've uploaded one here along with a video recording of the issue happening/new nfo/new logs/eventviewer logs.
https://drive.google.com/drive/folders/ ... sp=sharing

2. This happens to any project I load. Doesn't matter.

3. Resolve is crashing completely. Just disappears with no pop up saying it crashed, or anything. Just straight closes. I've seen it hangout in the task manager, but that's about it.

4.I was not saving the project when it crashes.

The crashes happen typically after loading the project I select, usually within a few seconds/minutes. I do not have any Intel CPU Runtime or OpenCL Applications installed.

I wouldn't say I have issues with it starting, as every time I launch the .exe it brings me to the project manager and then I select my project. I've never crashed before this point.

Usually it will load but after me using the application for a few seconds/minutes it crashes. This seems to be the case up until it starts crashing directly after it loads the project.

[Dwaine Maggart]

Both the 10-31 NFO files I have from you still show a 1920x1080 display connected to the iGPU. Are you sure nothing is connected to that?

The NFOs also show lots of things in the Components - Problem Devices list. That seems problematic.

Both the 10-31 NFO files I have from you still show a 1920x1080 display connected to the iGPU. Are you sure nothing is connected to that?

The NFOs also show lots of things in the Components - Problem Devices list. That seems problematic.

I've uploaded a new set of logs just in case:
https://drive.google.com/drive/folders/ ... sp=sharing


I DO have a 3rd monitor that is 1920x1080 but it's indeed plugged into the GPU along with the 2 4k displays as well. I've ran Resolve with this set up since I've started with Resolve back on 17.x

I've also opened a support ticket with Intel just in case as well. Feel free to ask for whatever you need, I'll provide everything I can to help get this resolved.

[Dwaine Maggart]

OK, that NFO shows no display on the iGPU. I guess the other NFOs were generated before you moved it.

Aside from all those Problem Devices, I'm about out of ideas.

Here's a shot in the dark: Open Windows Device Manager, select Display Adapters, right click the Intel UHD adapter and select Disable device.

See if that has any effect on the issue.

OK, that NFO shows no display on the iGPU. I guess the other NFOs were generated before you moved it.

Aside from all those Problem Devices, I'm about out of ideas.

Here's a shot in the dark: Open Windows Device Manager, select Display Adapters, right click the Intel UHD adapter and select Disable device.

See if that has any effect on the issue.

Just tested this but no dice. After disabling and restarting Davinci, I could now see that that adapter was gone from Resolve and only my 4090 connected, but within a minute it crashed as I tried to play the timeline.


So where can we go from here? Is there an escalation path I can follow? I ask because this is a forum and I don't know if that exist in this scenario. Is there any other options that we can try? Do we have any indications from Ruby's logs that may be similar?

If you own Studio, you can always contact support directly.

If you own Studio, you can always contact support directly.

Ah, that would make sense, since I'm using the free version. Thanks for pointing that out.

...now do I purchase the application that keeps crashing?.....

[Dwaine Maggart]

2 suggestions:

Fix the Problem Device errors in the NFO

Clean Windows install

And probably the clean Windows install is most likely to fix the issue.

...now do I purchase the application that keeps crashing?.....

Honestly, I wouldn't unless you need the additional features. I did purchase Studio, and have sent crash/bug reports a few times. They do look at it and respond back, which is great, but more often than not can't replicate the error (or don't have time to follow up in depth on every complaint) and in the end suggest a clean re-install. That, I could figure out without tech support. I haven't, because it's a hassle and I'm convinced those were bugs and not configuration issues (this is NOT in reference to the current thread, where a Windows install is being suggested and may be appropriate, just my specific experience!). On occasion I've gotten really good advice from experts on the forum as well, and faster.

Also, these days many of my problematic projects are gigabytes in size, because certain effects (I'm guessing) save massive amounts of data for every frame, so I can't just attach them to an email or even send them through free Wetransfer.

I do feel they really try, but I suspect that many voices on the forum pointing out the same issue have just as much of an effect on future bug fixes and refinements as an individual tech support request, and for that you don't have to purchase a license (unless the issue happens to be with one of those features).

No, you don't need to purchase the full version if the free one doesn't work on your system.
It will not cure problems with the hardware or an OS that has some issues with its configuration.
And, as you can see, guys from the BM team, like Dwaine, are observing this forum and give helpful advice. You don't need to send them your whole project, but without an error log and a hardware report they can't help.

No, you don't need to purchase the full version if the free one doesn't work on your system.
It will not cure problems with the hardware or an OS that has some issues with its configuration.
And, as you can see, guys from the BM team, like Dwaine, are observing this forum and give helpful advice. You don't need to send them your whole project, but without an error log and a hardware report they can't help.

Honestly, I'm at a loss. My PC specs are in my signature. There's no reason I should have any issues. I rebuilt Windows fresh, reinstalled Resolve and still same behavior. I went as far as even reapplying my thermal paste on my chip to make sure it wasn't that but Resolve still crashes.

I obviously won't be buying the full version unless these things can be fixed but right now I just have to deal with it crashing ever few minutes and hoping I can save enough work before.

I've provided event viewer logs for Windows, along with all the files requested and they were not able to determine any issues (read comments above, I even have a screen recording of the issue and my task manager show to show resources are fine). I know he's mentioned a list of things that are wrong but honestly not sure how that's possible. I just built this PC from scratch in March of this year and can run literally anything.

Anyway rant over. Just hope one day this is "resolved".

Did you try an older version of DR?

Hi,

I'm also having issues with Davinci crashing constantly. I'm hoping someone can help. I've saved the log and .nfo file in the link below. Thanks in advance.

https://drive.google.com/drive/folders/ ... drive_link

I don't think anyone ever followed up to me inquiry above. I'm still having the same issue. Can someone help?

[Dwaine Maggart]

One of the Intel graphics drivers is crashing Resolve:

C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_87e934fb3fbbf9b1\igdrcl64.dll

You have the latest Lenovo Intel graphics driver for your system: 31.0.101.1999

The Lenovo driver download area has 2 release dates for that version driver: June 2020 and September 2022. So perhaps a newer Intel graphics driver would help.

On the Intel site, the current driver for your CPU is 31.0.101.2127.

I'd suggest going to the Intel driver download site, and running their auto driver detect routine, and see what it suggests as the best driver:

https://www.intel.com/content/www/us/en ... /home.html

Resolve can't support displays on multiple GPUs. It appears you have 2 displays connected to the 4090 GPU and one to the onboard graphics port.

Please remove the display connected to the onboard graphics port, or move it to the 4090 card, and see if that helps.

Hi Peter,

Perhaps this might be of some use... I also run an internal GPU enabled with a RTX-3090 for displays. Monitors are only hooked to 3090 & Intel GPU is for Encoding/Decoding only.

Preface: Some of the software I use take advantage of both GPU's for encode/decode (Edius X, etc...). Plus, other times I may encode with the intel in one package (batch rendering) while working in another package using the RTX.

It works very well, it's quite beautiful.... Buuuut... Some software does not play nice with both GPU's running side-by-side.

Few examples: GPU Audio VST's crashed constantly with intel & rtx gpu's enabled. Yea, it's a game but Forza Horizon 5 has issues if the Intel & PCIe GPU were both enabled. Over the last decade I've had a handful of software packages or games that don't play nice with the internal & external running together.

My experience with Resolve is, it becomes quite unstable if I have the internal gpu enabled regardless if no monitor is plugged in. If I disable it, then resolve is back to it's normal buggy-gotta-work-around-it state (but usable).

So to avoid pulling out all my hair (time is so limited right now) I just disable the intel gpu to use resolve but it's just a pain in the a** to reboot / change bios.

perhaps the devs can look into this... I dunno if it's a universal thing regardless of hardware, or, hardware specific (certain Motherboard's, combos, etc) - either way, if it's discover to be an issue, it should be addressed.

Have a good week (last half) and take care.

New user here. Constant crashing after a few seconds of using Color and Fusion especially for me.

Crash logs comprising of 3 different versions, without and without TPM disabled, and with Radeon user experience disabled here: https://1drv.ms/f/s!AmHPaJbU53e0kvgW8_9 ... g?e=Gffjk4

Seems to be crashing seconds after opening a project often now too on 18.5. This is after re-enabling tpm. I had to reenable it because when disabled my PC refused to shut down (it would restart instead), and the Sleep and Power buttons on my tower did not work either. Also after updating Radeon Adrenaline drivers to 24.3.1 since another user on here had success with it. Also tried with second monitor (1080P) turned off.

4K gaming and other NLE's work fine. Very frustrating, and completely unusable in its current state. I've used alpha and beta software infinitely more stable than this software.

Processor i5-12400F
GPU Radeon 6700 XT (12GB VRAM)
Installed RAM 32.0 GB
System type Win 11 Pro 64 bit, 23H2

[Dwaine Maggart]

Need a System Information .NFO file.

Need a System Information .NFO file.

I've now added it to the prior shared folder (https://1drv.ms/f/s!AmHPaJbU53e0kvgW8_9 ... g?e=Gffjk4)

[Dwaine Maggart]

Seems to be crashing in the Fusion area. You mention a crash shortly after you load a project. Does that project have Fusion stuff in it? Are you using any 3rd party Fusion effects or plugins?

Odd, it's not once crashed in fusion area during true use. It's been upon opening a project, general use in timeline and predominantly when adjusting HSL hue vs hue in Color area.

Some footage has a delta key in Fusion but they are turned off/disabled. I'm not using 3rd party anything, including Fusion effects or plugins. It's a plain install of Resolve only.

[Dwaine Maggart]

I see you were using Resolve 18.6.6 and reverted to 18.5. Did that change anything?

And you were using the AMD 24.2.1 driver and updated to 24.3.1, Did that change anything?

Forum folks seem to think the 23.11.1 driver is stable with Resolve. I'd recommend giving that a try.

And run the AMD Driver Cleanup app or DDU before you do.