DaVinci is not loaded with Intensity Pro

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shipsat

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DaVinci is not loaded with Intensity Pro

PostTue Nov 13, 2012 6:18 pm

Hello.
Problem exists, once installed in a computer Intensity Pro Mac Pro - OS ML-10.8.2, DaVinci_Lite 9.0.3 will not boot, install DesktopVideo_9.6.8.
Deleting Intensity Pro card or driver DaVinci boots and runs fine.
All other programs FCP X and Media Express c Intensity Pro work correctly.
Who knows why?
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Dwaine Maggart

Blackmagic Design

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Re: DaVinci is not loaded with Intensity Pro

PostTue Nov 13, 2012 6:35 pm

With the DeskTop Video package loaded, you say Resolve will not boot. What specifically happens when you launch Resolve? Do you get any warning or error messages? Does Resolve not even get to the user login screen?
Dwaine Maggart
Blackmagic Design DaVinci Support
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shipsat

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Re: DaVinci is not loaded with Intensity Pro

PostWed Nov 14, 2012 10:48 am

When loading DaVinci 9.0.3, 1 second opens and the download window closes and the boot process stops. When loaded no error.
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Dwaine Maggart

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Re: DaVinci is not loaded with Intensity Pro

PostWed Nov 14, 2012 8:14 pm

Make sure the Desktop Video package is installed, then reinstall Resolve and see if that helps.
Dwaine Maggart
Blackmagic Design DaVinci Support
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shipsat

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Re: DaVinci is not loaded with Intensity Pro

PostThu Nov 15, 2012 3:12 pm

Reinstalled all the new OS 10.8.1. Installed Desktop Video 9.6.8, then installed 9.0.3 Davinsi but the program does not load, closes in the first second.
Then I installed DaVinci 8.2 and it is loaded with a map Intensiti Pro, but there is no video monitoring.
I'm trying to go to the settings DaVinci 8.2 and the program immediately closes.
In what could be the problem?
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Dwaine Maggart

Blackmagic Design

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Re: DaVinci is not loaded with Intensity Pro

PostThu Nov 15, 2012 11:37 pm

After Resolve closes, run the CaptureLogs app in the /Library/Application Support/Blackmagic Design/DaVinci Resolve folder. When you run it, it will place a .tgz file on your desktop. Send that file to davincihelp (AT) blackmagicdesign (DOT) com

Also send us your Mac System Profile info in .spx file form. Click on the Apple icon in the upper left of the display and select "About This Mac". Then click on More Info and then System Report. In the System Information menus at the top of the display, select the File menu, then Save.
Dwaine Maggart
Blackmagic Design DaVinci Support
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shipsat

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Re: DaVinci is not loaded with Intensity Pro

PostFri Nov 16, 2012 9:41 am

Solution!
It was necessary to change the system language from Russian to English. After that DaVinci 9, along with credit cards are Intensiti Pro works fine and displays the video on a control monitor.
To all, thank you.

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