Resolve Crash

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Bruno Máez

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Resolve Crash

PostWed Jul 15, 2015 6:18 pm

I had a proyect that I had worked a few weeks, and today when I pick in Edit, DaVinci crash. I try with other proyects, and all are ok. Only with this proyect. I can pick in Media, in Color, in Deliver... but no in Edit.
I have reintalled DaVinci, I exported the proyect and then import... anything works.
I have to do all the proyect again?

Thank's.
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Dwaine Maggart

Blackmagic Design

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Re: Resolve Crash

PostWed Jul 15, 2015 10:07 pm

If you post or link to a project export .drp of the project, we can take a look at it.
Dwaine Maggart
Blackmagic Design DaVinci Support
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Bruno Máez

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Re: Resolve Crash

PostWed Jul 15, 2015 10:18 pm

I can't upload the drp because it's 2.5 mb. I'll upload to dropbox :)

The path is dropbox dot com and this:

/sh/0nymmk427gcqsrl/AAARdpCW0L8ZcCuUhOu0L1OSa?dl=0
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Bruno Máez

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Re: Resolve Crash

PostWed Jul 15, 2015 11:55 pm

I cant't upload, it's 2.5 mb
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Dwaine Maggart

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Re: Resolve Crash

PostThu Jul 16, 2015 6:41 pm

I assume you are using a Windows based Resolve system? Because this project won't even import on a Mac. I suspect due to issues with illegal characters in path/file names, but that's just a guess.

It does import and load on a Windows Resolve. And I can go to the Edit page and do things without crashing.

What exactly do you have to do on the Edit page to make it crash? Just selecting the Edit page? Or are you doing something on the Edit page that makes it crash? And if so, what?
Dwaine Maggart
Blackmagic Design DaVinci Support
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Bruno Máez

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Re: Resolve Crash

PostMon Jul 20, 2015 5:23 pm

I can´t do nothing in Edit page because, I click on Edit label and Davinci crash. Only in this label. I don't know why because the last time all were well.
And yes, the OS is Windows 8.
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Dwaine Maggart

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Re: Resolve Crash

PostTue Jul 21, 2015 2:46 am

After the crash, run CaptureLogs and post/link to the resulting .zip log file.
Dwaine Maggart
Blackmagic Design DaVinci Support
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Bruno Máez

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Re: Resolve Crash

PostTue Jul 21, 2015 10:47 am

Upload to Dropbox to previous link
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Dwaine Maggart

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Re: Resolve Crash

PostTue Jul 21, 2015 3:51 pm

Download the .drp file at this link and import it. Let me know if this fixes the issue:

https://www.hightail.com/download/bXBaS ... TWw3czlVag

You have a pretty underpowered GPU and it only has 1GB of VRAM, which is below the 2GB we recommend. I'm not sure that specifically is causing this issue, but I suspect the issue is related to having the "Show Audio Waveforms" mode enabled on the Edit page. The attached project has that turned off.

Assuming this fixes it, the issue could be your CUDA driver. You could try changing that to see what effect it has. Or you can just make sure you leave "Show Audio Waveforms" disabled on the Edit page.
Dwaine Maggart
Blackmagic Design DaVinci Support
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Bruno Máez

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Re: Resolve Crash

PostTue Jul 21, 2015 6:06 pm

THANK'S. It's works. What's the problem? My GPU? If is that, why GPU you recommend?
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Dwaine Maggart

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Re: Resolve Crash

PostTue Jul 21, 2015 10:20 pm

As I mentioned, it could be your NVIDIA driver version. Try a version or 2 above or below the current version and see what they do.

We would also recommend you use a GPU with at least 2GB of VRAM for HD workflows. But I doubt that is what is causing this particular issue, but maybe. Seems more likely to be the NVIDIA driver.
Dwaine Maggart
Blackmagic Design DaVinci Support
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Bruno Máez

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Re: Resolve Crash

PostWed Jul 22, 2015 2:29 am

Well, Davinci crash again. I can edit a time, but it crash again. I restart Davinci and I can edit other time. I've tried the last driver version, and an old version. It's the same.
I'll try to reinstall Windows the next week with Windows 10, and change de GPU to a GTX 790.
If I save a drp of my proyect, I can restore the proyect when I'll format the disk, it's true?

Thank's.
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Dwaine Maggart

Blackmagic Design

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Re: Resolve Crash

PostWed Jul 22, 2015 4:13 pm

Yes, that's true.
Dwaine Maggart
Blackmagic Design DaVinci Support

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