Can't edit… Crashes every time!

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Levi Figueira

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Can't edit… Crashes every time!

PostWed Sep 30, 2015 7:04 pm

Better than explaining with words, here's a little clip of me adding some footage to the collector and then dropping it into a Timeline. This is totally reproducible for me: d.pr/1kNKq (video)

Logs: d.pr/1jTK7 (tgz)
Media info on the clip itself: d.pr/B4UF (text)

Let me know if there are any other things I can do to help debug.
Thanks.
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waltervolpatto

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Re: Can't edit… Crashes every time!

PostThu Oct 01, 2015 4:33 am

can't see the links.

is the material go pro?

size of the clip and full specs of the system please.
SuperServer 5039AD-I
C9X299-PGF - DDR4-2400 16x4 GB
i9-7920xCPU 12c 2.90GHz Water cooled
2x GTX 1080ti DeckLink Studio 4K
Window10 - Resolve Studio 15.0.1.003
nvidia dr: 398.82
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Levi Figueira

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Re: Can't edit… Crashes every time!

PostThu Oct 01, 2015 9:26 am

waltervolpatto wrote:can't see the links.


Forum doesn't allow links. You should be able to copy-paste the link to your address bar and it should work, but let me know if it doesn't.

Thanks!
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kevinconder

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Re: Can't edit… Crashes every time!

PostThu Oct 01, 2015 5:56 pm

without seeing the links, I don't know.

But resolve used to crash all the time if you had a discrete graphics card and graphics on the motherboard. You can test this quickly, disable onboard graphics and see if the crashes stop after reboot.
Kevin Conder
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Dwaine Maggart

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Re: Can't edit… Crashes every time!

PostFri Oct 02, 2015 2:21 am

As a test, go into Resolve Preferences - Video I/O and GPU and set the GPU Processing mode to OpenCL, save the preferences and restart Resolve and see what happens.

Please link to another log file if it still crashes.
Dwaine Maggart
Blackmagic Design DaVinci Support
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Peter Chamberlain

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Re: Can't edit… Crashes every time!

PostFri Oct 02, 2015 3:12 am

Please use the Resolve 'Capturelogs' app when you do, immediately after the crash and prior to restarting Resolve.
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Levi Figueira

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Re: Can't edit… Crashes every time!

PostSat Oct 03, 2015 2:11 am

Dwaine Maggart wrote:As a test, go into Resolve Preferences - Video I/O and GPU and set the GPU Processing mode to OpenCL, save the preferences and restart Resolve and see what happens.

Please link to another log file if it still crashes.


Tried that. Here are the logs after switching to OpenCL (and restarting once) and having it crash (see attached). For the record, I only have a discreet GPU (no Intel). I might be an edge case, but Premiere and FCPX work just fine… :)
Attachments
DaVinci-Resolve-logs-20151002-220948.tgz
(30.84 KiB) Downloaded 11 times
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Dwaine Maggart

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Re: Can't edit… Crashes every time!

PostTue Oct 06, 2015 10:29 pm

Start a new project.

Don't put any media in the Media Pool.

Go to the Edit page. Create a new timeline.

Click the Timeline View Options icon, to the right of the Markers icons (between the bottom of the Source viewer window and the top of the timeline display area) and uncheck the "Show Audio Waveforms" box. Then repeat the process shown in your video, and see what happens.
Dwaine Maggart
Blackmagic Design DaVinci Support
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Owen Gothill

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Re: Can't edit… Crashes every time!

PostTue Oct 06, 2015 11:08 pm

Crashing all the time here on a Macbook Pro 15' Retina with 650M. I tried to revert to Yosemite to see if it fixes anything but no luck.
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Levi Figueira

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Re: Can't edit… Crashes every time!

PostWed Oct 07, 2015 7:16 am

Dwaine Maggart wrote:Start a new project.

Don't put any media in the Media Pool.

Go to the Edit page. Create a new timeline.

Click the Timeline View Options icon, to the right of the Markers icons (between the bottom of the Source viewer window and the top of the timeline display area) and uncheck the "Show Audio Waveforms" box. Then repeat the process shown in your video, and see what happens.


Same problem: crashes. :( I tried with other footage and it works. It seems to be happening with this footage from OBS, which has 2 audio tracks. I don't see this crash when using footage from an iPhone… I uploaded the media file specs above. It might help debug the issue…
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Rohit Gupta

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Re: Can't edit… Crashes every time!

PostWed Oct 07, 2015 7:53 am

Levi Figueira wrote:
Dwaine Maggart wrote:Start a new project.

Don't put any media in the Media Pool.

Go to the Edit page. Create a new timeline.

Click the Timeline View Options icon, to the right of the Markers icons (between the bottom of the Source viewer window and the top of the timeline display area) and uncheck the "Show Audio Waveforms" box. Then repeat the process shown in your video, and see what happens.


Same problem: crashes. :( I tried with other footage and it works. It seems to be happening with this footage from OBS, which has 2 audio tracks. I don't see this crash when using footage from an iPhone… I uploaded the media file specs above. It might help debug the issue…


Are you able to post a link to the clip which shows this? What's OBS?
Rohit Gupta

DaVinci Resolve Software Development
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Dax Roggio

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Re: Can't edit… Crashes every time!

PostSun Nov 01, 2015 10:26 pm

Sounds similar to the problem I am experiencing. In my case, the crash occurs every time I try to add a ProRes clip to the Timeline.

More details in my thread: viewtopic.php?f=21&t=41368
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Levi Figueira

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Re: Can't edit… Crashes every time!

PostTue Nov 10, 2015 8:25 pm

Here's an example clip that crashes Resolve: http://d.pr/v/126nC

FWIW, OBS = Open Broadcaster Software (http://obsproject.com).
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Levi Figueira

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Re: Can't edit… Crashes every time!

PostFri Nov 13, 2015 10:03 pm

Just tried recording with a different software and it works. It's something specific to that media file. Maybe the audio tracks? On the other software, the audio tracks were 48000Hz and the ones that crash are 44100Hz. I'll post the mediainfo details of the file that worked (from a different software) and you can compare to the ones from OBS.

OBS: http://d.pr/n/1aIuy (crashes)
Bandicam: http://d.pr/n/Oyzb (works)

Both are a single video track with 2 stereo audio tracks.

Hope this helps.

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