Resolve Installation not possible

Hi Guys,

first of all, sorry for my english,.. im german

So, i just want to install resolve, but somehow i have this issue:

After i startet the installation, a window pops up wich says "this account allready exists" (translation from german) and the installation-process stops.


Maybe this is important to figure out the problem:
A couple of month ago, i already installed resolve, but when i startet the programm a dialog appears that said that some kind of dll-file is missing. So i tried to deinstall resolve, but resolve didnt appear in my software-list. So i deletet every resolve-related file on my computer, because i thought its not installed! ...maybe a dumb idea?

My PC is 64bit windows 8

delete files without using the Uninstaller is a bad idea.

probably you have regedit keys that say that Resolve is installed even if no files is present.

how bad is installing the operative system from scratch? (last resort)

you can try to force an installation of a different version to see if it let you upgrade, but you night be in a big mess.

Yeah, i think i put myself in a big mess!
But as i said, in my "Windows-Software-List" the program didnt appear, so i thought it was not installed.

Anyway, beside installing windows from scratch, is there any possibility to get rid of the remained Resolve relicts, which hinder the "new" relsolve to install??

Thanks

Carsten

[Dwaine Maggart]

If you know how to safely use regedit, look for this key:

HKEY_LOCAL_MACHINE/SOFTWARE/Blackmagic Design/DaVinci Resolve/Version

Delete the version number you see in the Data column.

Exit regedit and see if the install will proceed now.

If you know how to safely use regedit, look for this key:

HKEY_LOCAL_MACHINE/SOFTWARE/Blackmagic Design/DaVinci Resolve/Version

Delete the version number you see in the Data column.

Exit regedit and see if the install will proceed now.

thanks, that was my though, but I did not want to digg in the regedit. ..

If you know how to safely use regedit, look for this key:

HKEY_LOCAL_MACHINE/SOFTWARE/Blackmagic Design/DaVinci Resolve/Version

Delete the version number you see in the Data column.

Exit regedit and see if the install will proceed now.

Hi Dwaine,
i just tried it as you said, but it didnt work. When i tried to install the same dialog popped up: "this account allready exists"

btw:
...in the regedit was another item in the Resolve-folder with the name "(Standard)"

I definetely want to give resolve a try, but i dont wanna install my whole system from scratch!

However there got to be a way to free my system from the old resolve relicts,... so, anyone an idea?

[Dwaine Maggart]

Try running this Microsoft Fixit:

https://support.microsoft.com/en-us/mat ... _uninstall