Resolve 12.3.1.001 playback issue with mp4a media file

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Maxim Cote

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  • Joined: Thu Feb 11, 2016 12:13 am

Resolve 12.3.1.001 playback issue with mp4a media file

PostThu Feb 11, 2016 2:22 am

Hello,

I'm trying to get through my first project for Youtube and when I try to playback an mp4a audio file from Media Storage or from the Media Pool, the output is extremely choppy and freezes the whole software. Meanwhile, video playback is smooth and I have no issue therefore I don't think the issue is due to the media putting too much load on my PC. Audio should usually be much easier to process then video.

The audio file was recorded using Windows 10 Voice Recorder.

I really don't know what is going on since I thought it was supposed to be very basic and simple operation, but obviously something is wrong. I noticed that when I'm experiencing the issue, the QTDecoder (32 bit) process in Windows 10 Task Manager uses about 35-45% of my CPU and about 1300 MB of memory which seems unusual.

Here is link toward a Youtube video capturing the complete issue with as much information and detail as possible:


Here is my system info:
OS: Windows 10 Home
System type 64 bit Operating System
CPU: Intel Core i5 3570k 3.40Ghz @ 4.5Ghz
RAM: 16.0 GB
GPU: Nvidia GTX 670

Any help would be greatly appreciated even though I'm pretty sure I'll have to escalate to tech support.

Thank you to anyone taking the time to read the post and watch the Youtube video!
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Maxim Cote

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Re: Resolve 12.3.1.001 playback issue with mp4a media file

PostFri Feb 12, 2016 11:26 pm

No one else got a similar issue?
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Leslie Wand

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Re: Resolve 12.3.1.001 playback issue with mp4a media file

PostSat Feb 13, 2016 1:23 am

afaik resolve DOESN'T handle compressed audio files. i transcode to wav or aiff...
www.lesliewand.com.au
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Maxim Cote

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Re: Resolve 12.3.1.001 playback issue with mp4a media file

PostMon Feb 15, 2016 7:17 pm

Leslie Wand wrote:afaik resolve DOESN'T handle compressed audio files. i transcode to wav or aiff...


I converted the file to .wav and I don't seem to have the playback issue anymore. Seems like it was a user issue, however I was under the impression Resolve 12 was handling mp4a files.

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