Resolve crashes while tracking

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Rajiv Mudgal

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Resolve crashes while tracking

PostSun Apr 10, 2016 6:55 pm

Resolve Crashes on tracking HCl qualification or on Roto Shapes/Masks.
Crash is random but quite often.
Detail Log: https://www.dropbox.com/s/13xn0qfn6ju2n ... 0.zip?dl=0

System:
Resolve 12.3.2 (Clean Install)
Windows 10
Gpus: 2xNvidia Titans on 364.72 drivers

File CinemaDNG 2.5

Didn't face this issue in the previous version.
https://www.imdb.com/name/nm8500260/
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Adam Simmons

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Re: Resolve crashes while tracking

PostSun Apr 10, 2016 8:13 pm

You should be reporting this to tech support. This is predominantly a user forum
DVC Built Clevo P775DM3-G Laptop with UHD screen, 7700K CPU@4.9Ghz, Geforce GTX 1060 6GB GPU, G-Sync UHD screen, 500GB M.2 Primary, 1x 480GB SSD, 1x1TB M.2, 1x 2TB Video drives.
Building Bespoke Video Editing systems for over 16 years
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Rajiv Mudgal

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Re: Resolve crashes while tracking

PostSun Apr 10, 2016 9:13 pm

Thanks Adam
Would take it up with the support.
https://www.imdb.com/name/nm8500260/
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waltervolpatto

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Re: Resolve crashes while tracking

PostSun Apr 10, 2016 10:30 pm

covert the files to dpx, try the tracking over and over and see if crash.

(just as test)
W10-19043.1645- Supermicro MB C9X299-PGF - RAM 128GB CPU i9-10980XE 16c 4.3GHz (Oc) Water cooled
Decklink Studio 4K (12.3)
Resolve 18.5.1 / fusion studio 18
GPU 3090ti drivers 512.59 studio
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Dermot Shane

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Re: Resolve crashes while tracking

PostMon Apr 11, 2016 1:09 am

i have seen the software quit when tracking backwards + it hits autosave, seems to happen when using source cached material, but that maybe old info as i now have the habit of hitting save before tracking backwards, it may have been sorted in the interm.
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Rajiv Mudgal

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Re: Resolve crashes while tracking

PostMon Apr 11, 2016 3:00 am

Thanks Walter will try DPX tonight.
The error reported is indeed strange:

[0x000008a8] | SyManager.ObjectTracking | INFO | 2016-04-11 00:02:06,171 | Start Object Tracker: tracking frames from 4756 to 4837
[0x00001e40] | IP.ObjectTracking | ERROR | 2016-04-11 00:02:06,195 | Frame jumping detected, last frame 5357 tracked is not the neighboring frame of current one 4756

Thanks Shane I have started saving now before I start the tracker
https://www.imdb.com/name/nm8500260/
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JP Perry

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Re: Resolve crashes while tracking

PostMon Apr 11, 2016 6:26 am

@Adam, the support engineers sometimes respond to forum posts, esp when users post crash logs.
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Adam Simmons

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Re: Resolve crashes while tracking

PostMon Apr 11, 2016 6:42 am

JP Perry wrote:@Adam, the support engineers sometimes respond to forum posts, esp when users post crash logs.

Sometimes they do, but if you want a proper response and to make sure they know you have a problem then you should always report it direct to tech support. Waiting for a response on the forum is hit and miss, and as you say they 'sometimes respond'
DVC Built Clevo P775DM3-G Laptop with UHD screen, 7700K CPU@4.9Ghz, Geforce GTX 1060 6GB GPU, G-Sync UHD screen, 500GB M.2 Primary, 1x 480GB SSD, 1x1TB M.2, 1x 2TB Video drives.
Building Bespoke Video Editing systems for over 16 years
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Mark Tavares

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Re: Resolve crashes while tracking

PostMon Apr 11, 2016 8:22 am

I also get crashes with tracking so I've just made a habit of saving a new file each time I track. Cinema DNG files - high end PC

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