Blackmagic Forum

Thu Jun 16, 2016 8:25 am

Hi, I’ve been using DaVinci Resolve sporadically for an year. Unfortunately on my new editing laptop (1 day old) I have serious problem. It looks like DaVinci will freeze after few seconds of use. It doesn’t matter if I just go through menu or doing something else (e.g. like editing … whatever). Today I realize that it will not freeze … software is running but content of the DaVinci window is „frozen”. For example when it “freezes” and I click anywhere nothing happens (for example play video). But when I minimalize window and then maximize I see DaVinci playing the clip. I have tried several version 12.1, 12.5 beta and 12.5 always with the same result. On old laptop it works well (Windows 8.1). New MSI laptop is completely updated (windows, graphic driver etc.) and here is specification: MSI GT72S 6QE DOMINATOR PRO G, Windows 10 Home (64bit, version 1511, build 10586.420), Intel i7-6820HK, 16GB RAM, GeForce GTX980M (driver version 368.39) and the latest Davinci 12.5.0.052.

Any suggestion?

Output of oclBandwidthTest:

Code: Select all: [oclBandwidthTest.exe] starting... C:\Program Files\Blackmagic Design\DaVinci Resolve\oclBandwidthTest.exe Starting... Running on... GeForce GTX 980M Quick Mode Host to Device Bandwidth, 1 Device(s), Paged memory, direct access Transfer Size (Bytes) Bandwidth(MB/s) 33554432 5336.0 Device to Host Bandwidth, 1 Device(s), Paged memory, direct access Transfer Size (Bytes) Bandwidth(MB/s) 33554432 5293.3 Device to Device Bandwidth, 1 Device(s) Transfer Size (Bytes) Bandwidth(MB/s) 33554432 119082.9 [oclBandwidthTest.exe] test results... PASSED > exiting in 3 seconds: 3...

Output of oclDeviceQuery:

Code: Select all: [oclDeviceQuery.exe] starting... C:\Program Files\Blackmagic Design\DaVinci Resolve\oclDeviceQuery.exe Starting... OpenCL SW Info: CL_PLATFORM_NAME: NVIDIA CUDA CL_PLATFORM_VERSION: OpenCL 1.2 CUDA 8.0.0 OpenCL SDK Revision: 7027912 OpenCL Device Info: 1 devices found supporting OpenCL: --------------------------------- Device GeForce GTX 980M --------------------------------- CL_DEVICE_NAME: GeForce GTX 980M CL_DEVICE_VENDOR: NVIDIA Corporation CL_DRIVER_VERSION: 368.39 CL_DEVICE_VERSION: OpenCL 1.2 CUDA CL_DEVICE_OPENCL_C_VERSION: OpenCL C 1.2 CL_DEVICE_TYPE: CL_DEVICE_TYPE_GPU CL_DEVICE_MAX_COMPUTE_UNITS: 12 CL_DEVICE_MAX_WORK_ITEM_DIMENSIONS: 3 CL_DEVICE_MAX_WORK_ITEM_SIZES: 1024 / 1024 / 64 CL_DEVICE_MAX_WORK_GROUP_SIZE: 1024 CL_DEVICE_MAX_CLOCK_FREQUENCY: 1126 MHz CL_DEVICE_ADDRESS_BITS: 64 CL_DEVICE_MAX_MEM_ALLOC_SIZE: 2048 MByte CL_DEVICE_GLOBAL_MEM_SIZE: 8192 MByte CL_DEVICE_ERROR_CORRECTION_SUPPORT: no CL_DEVICE_LOCAL_MEM_TYPE: local CL_DEVICE_LOCAL_MEM_SIZE: 48 KByte CL_DEVICE_MAX_CONSTANT_BUFFER_SIZE: 64 KByte CL_DEVICE_QUEUE_PROPERTIES: CL_QUEUE_OUT_OF_ORDER_EXEC_MODE_ENABLE CL_DEVICE_QUEUE_PROPERTIES: CL_QUEUE_PROFILING_ENABLE CL_DEVICE_IMAGE_SUPPORT: 1 CL_DEVICE_MAX_READ_IMAGE_ARGS: 256 CL_DEVICE_MAX_WRITE_IMAGE_ARGS: 16 CL_DEVICE_SINGLE_FP_CONFIG: denorms INF-quietNaNs round-to-nearest round-to-zero round-to-inf fma CL_DEVICE_IMAGE <dim> 2D_MAX_WIDTH 16384 2D_MAX_HEIGHT 16384 3D_MAX_WIDTH 4096 3D_MAX_HEIGHT 4096 3D_MAX_DEPTH 4096 CL_DEVICE_EXTENSIONS: cl_khr_global_int32_base_atomics cl_khr_global_int32_extended_atomics cl_khr_local_int32_base_atomics cl_khr_local_int32_extended_atomics cl_khr_fp64 cl_khr_byte_addressable_store cl_khr_icd cl_khr_gl_sharing cl_nv_compiler_options cl_nv_device_attribute_query cl_nv_pragma_unroll cl_nv_d3d10_sharing cl_khr_d3d10_sharing cl_nv_d3d11_sharing CL_DEVICE_COMPUTE_CAPABILITY_NV: 5.2 NUMBER OF MULTIPROCESSORS: 12 MapSMtoCores SM 5.2 is undefined (please update to the latest SDK)! NUMBER OF CUDA CORES: 4294967284 CL_DEVICE_REGISTERS_PER_BLOCK_NV: 65536 CL_DEVICE_WARP_SIZE_NV: 32 CL_DEVICE_GPU_OVERLAP_NV: CL_TRUE CL_DEVICE_KERNEL_EXEC_TIMEOUT_NV: CL_TRUE CL_DEVICE_INTEGRATED_MEMORY_NV: CL_FALSE CL_DEVICE_PREFERRED_VECTOR_WIDTH_<t> CHAR 1, SHORT 1, INT 1, LONG 1, FLOAT 1, DOUBLE 1 --------------------------------- 2D Image Formats Supported (75) --------------------------------- # Channel Order Channel Type 1 CL_R CL_FLOAT 2 CL_R CL_HALF_FLOAT 3 CL_R CL_UNORM_INT8 4 CL_R CL_UNORM_INT16 5 CL_R CL_SNORM_INT16 6 CL_R CL_SIGNED_INT8 7 CL_R CL_SIGNED_INT16 8 CL_R CL_SIGNED_INT32 9 CL_R CL_UNSIGNED_INT8 10 CL_R CL_UNSIGNED_INT16 11 CL_R CL_UNSIGNED_INT32 12 CL_A CL_FLOAT 13 CL_A CL_HALF_FLOAT 14 CL_A CL_UNORM_INT8 15 CL_A CL_UNORM_INT16 16 CL_A CL_SNORM_INT16 17 CL_A CL_SIGNED_INT8 18 CL_A CL_SIGNED_INT16 19 CL_A CL_SIGNED_INT32 20 CL_A CL_UNSIGNED_INT8 21 CL_A CL_UNSIGNED_INT16 22 CL_A CL_UNSIGNED_INT32 23 CL_RG CL_FLOAT 24 CL_RG CL_HALF_FLOAT 25 CL_RG CL_UNORM_INT8 26 CL_RG CL_UNORM_INT16 27 CL_RG CL_SNORM_INT16 28 CL_RG CL_SIGNED_INT8 29 CL_RG CL_SIGNED_INT16 30 CL_RG CL_SIGNED_INT32 31 CL_RG CL_UNSIGNED_INT8 32 CL_RG CL_UNSIGNED_INT16 33 CL_RG CL_UNSIGNED_INT32 34 CL_RA CL_FLOAT 35 CL_RA CL_HALF_FLOAT 36 CL_RA CL_UNORM_INT8 37 CL_RA CL_UNORM_INT16 38 CL_RA CL_SNORM_INT16 39 CL_RA CL_SIGNED_INT8 40 CL_RA CL_SIGNED_INT16 41 CL_RA CL_SIGNED_INT32 42 CL_RA CL_UNSIGNED_INT8 43 CL_RA CL_UNSIGNED_INT16 44 CL_RA CL_UNSIGNED_INT32 45 CL_RGBA CL_FLOAT 46 CL_RGBA CL_HALF_FLOAT 47 CL_RGBA CL_UNORM_INT8 48 CL_RGBA CL_UNORM_INT16 49 CL_RGBA CL_SNORM_INT16 50 CL_RGBA CL_SIGNED_INT8 51 CL_RGBA CL_SIGNED_INT16 52 CL_RGBA CL_SIGNED_INT32 53 CL_RGBA CL_UNSIGNED_INT8 54 CL_RGBA CL_UNSIGNED_INT16 55 CL_RGBA CL_UNSIGNED_INT32 56 CL_BGRA CL_UNORM_INT8 57 CL_BGRA CL_SIGNED_INT8 58 CL_BGRA CL_UNSIGNED_INT8 59 CL_ARGB CL_UNORM_INT8 60 CL_ARGB CL_SIGNED_INT8 61 CL_ARGB CL_UNSIGNED_INT8 62 CL_INTENSITY CL_FLOAT 63 CL_INTENSITY CL_HALF_FLOAT 64 CL_INTENSITY CL_UNORM_INT8 65 CL_INTENSITY CL_UNORM_INT16 66 CL_INTENSITY CL_SNORM_INT16 67 CL_LUMINANCE CL_FLOAT 68 CL_LUMINANCE CL_HALF_FLOAT 69 CL_LUMINANCE CL_UNORM_INT8 70 CL_LUMINANCE CL_UNORM_INT16 71 CL_LUMINANCE CL_SNORM_INT16 72 CL_BGRA CL_SNORM_INT8 73 CL_BGRA CL_SNORM_INT16 74 CL_ARGB CL_SNORM_INT8 75 CL_ARGB CL_SNORM_INT16 --------------------------------- 3D Image Formats Supported (75) --------------------------------- # Channel Order Channel Type 1 CL_R CL_FLOAT 2 CL_R CL_HALF_FLOAT 3 CL_R CL_UNORM_INT8 4 CL_R CL_UNORM_INT16 5 CL_R CL_SNORM_INT16 6 CL_R CL_SIGNED_INT8 7 CL_R CL_SIGNED_INT16 8 CL_R CL_SIGNED_INT32 9 CL_R CL_UNSIGNED_INT8 10 CL_R CL_UNSIGNED_INT16 11 CL_R CL_UNSIGNED_INT32 12 CL_A CL_FLOAT 13 CL_A CL_HALF_FLOAT 14 CL_A CL_UNORM_INT8 15 CL_A CL_UNORM_INT16 16 CL_A CL_SNORM_INT16 17 CL_A CL_SIGNED_INT8 18 CL_A CL_SIGNED_INT16 19 CL_A CL_SIGNED_INT32 20 CL_A CL_UNSIGNED_INT8 21 CL_A CL_UNSIGNED_INT16 22 CL_A CL_UNSIGNED_INT32 23 CL_RG CL_FLOAT 24 CL_RG CL_HALF_FLOAT 25 CL_RG CL_UNORM_INT8 26 CL_RG CL_UNORM_INT16 27 CL_RG CL_SNORM_INT16 28 CL_RG CL_SIGNED_INT8 29 CL_RG CL_SIGNED_INT16 30 CL_RG CL_SIGNED_INT32 31 CL_RG CL_UNSIGNED_INT8 32 CL_RG CL_UNSIGNED_INT16 33 CL_RG CL_UNSIGNED_INT32 34 CL_RA CL_FLOAT 35 CL_RA CL_HALF_FLOAT 36 CL_RA CL_UNORM_INT8 37 CL_RA CL_UNORM_INT16 38 CL_RA CL_SNORM_INT16 39 CL_RA CL_SIGNED_INT8 40 CL_RA CL_SIGNED_INT16 41 CL_RA CL_SIGNED_INT32 42 CL_RA CL_UNSIGNED_INT8 43 CL_RA CL_UNSIGNED_INT16 44 CL_RA CL_UNSIGNED_INT32 45 CL_RGBA CL_FLOAT 46 CL_RGBA CL_HALF_FLOAT 47 CL_RGBA CL_UNORM_INT8 48 CL_RGBA CL_UNORM_INT16 49 CL_RGBA CL_SNORM_INT16 50 CL_RGBA CL_SIGNED_INT8 51 CL_RGBA CL_SIGNED_INT16 52 CL_RGBA CL_SIGNED_INT32 53 CL_RGBA CL_UNSIGNED_INT8 54 CL_RGBA CL_UNSIGNED_INT16 55 CL_RGBA CL_UNSIGNED_INT32 56 CL_BGRA CL_UNORM_INT8 57 CL_BGRA CL_SIGNED_INT8 58 CL_BGRA CL_UNSIGNED_INT8 59 CL_ARGB CL_UNORM_INT8 60 CL_ARGB CL_SIGNED_INT8 61 CL_ARGB CL_UNSIGNED_INT8 62 CL_INTENSITY CL_FLOAT 63 CL_INTENSITY CL_HALF_FLOAT 64 CL_INTENSITY CL_UNORM_INT8 65 CL_INTENSITY CL_UNORM_INT16 66 CL_INTENSITY CL_SNORM_INT16 67 CL_LUMINANCE CL_FLOAT 68 CL_LUMINANCE CL_HALF_FLOAT 69 CL_LUMINANCE CL_UNORM_INT8 70 CL_LUMINANCE CL_UNORM_INT16 71 CL_LUMINANCE CL_SNORM_INT16 72 CL_BGRA CL_SNORM_INT8 73 CL_BGRA CL_SNORM_INT16 74 CL_ARGB CL_SNORM_INT8 75 CL_ARGB CL_SNORM_INT16 oclDeviceQuery, Platform Name = NVIDIA CUDA, Platform Version = OpenCL 1.2 CUDA 8.0.0, SDK Revision = 7027912, NumDevs = 1, Device = GeForce GTX 980M System Info: Local Time/Date = 9:52:17, 6/16/2016 CPU Arch: 9 CPU Level: 6 # of CPU processors: 8 Windows Build: 9200 Windows Ver: 6.2 (Windows Vista / Windows 7) [oclDeviceQuery.exe] test results... PASSED > exiting in 3 seconds: 3...

Thanks Jan

Mon Sep 19, 2016 7:53 pm

I have exactly the same problem.

Have a solution been found?

Fri Sep 23, 2016 5:09 pm

I have this problem on a similar spec new MSI GT72 dominator. GTX970M GPU instead of 1080. Program locks up on virtually any menu item action. Resolve 12.5.2 Windows 10 Home.

Fri Sep 23, 2016 6:46 pm

Have you tried updating to the Win 10 Anniversary edition?

Tue Oct 04, 2016 12:27 pm

Hello,
I've purchased the same MSI G72 with Nvidia 970m.
I have the same problem: Davinci freeze !!!
I'm desperate with this: any solution ?
All apps Adobe works very well.
Thanks in advance.

Tue Oct 04, 2016 4:26 pm

Same question, are you on the anniversary version of Win 10?

Thu Feb 09, 2017 9:14 pm

Mine is happening too. The later versions have gotten better early versions of 12 would freeze at the Project Manager.

With the latest version, I can load a project, but after a few seconds, it freezes. As above if I minimize and maximize the window, Resolve will register the click event I performed after it freezes, but then it freezes again.

Interesting, it seems to occur once i start parsing the menu system, not sure if this helps. Also, I am using a gtx970 as someone above. Perhaps it is specific to only a few graphics cards.

Sun Dec 10, 2017 6:32 pm

David Rasberry wrote:I have this problem on a similar spec new MSI GT72 dominator. GTX970M GPU instead of 1080. Program locks up on virtually any menu item action. Resolve 12.5.2 Windows 10 Home.

Same computer same problem.

Sun Dec 10, 2017 6:33 pm

I'm reading da vinci's manual and it only recommends video cards with 12gb+ of video memory. 970m has either 2gb or 3gb. But can this be the reason that even MENUS don't open on start and davinci freezes right away?

Wed Dec 20, 2017 12:05 am

I'm having a horrible Resolve freezing/crashing problem as well, since the non-beta v.14 install (beta was much more stable). The app crashes particularly when scrubbing through clips in the edit timeline but not so much when scrubbing the preview over the thumbnail or when scrubbing in the Color module. But it will also crash when doing other miscellaneous operations. But it's worst when scrubbing or playing video in the Edit module. It's so bad that I have to be sure to save after every step because if I play or scrub for more than a few seconds it's going to crash.

I'm working mostly in XDCAM MXF files shot on a Sony FS7. The problem is even worse when there are .MTS files in the timeline, I'm assuming because of the extra math it takes to work on them.

System:

Intel 6900K 8-core
Asus Turbo GTX-1080 8GB
32GB DDR4
Windows 10 Pro (latest update)

DaVinci "Freezing" on Windows 10

DaVinci "Freezing" on Windows 10

Re: DaVinci "Freezing" on Windows 10

Re: DaVinci "Freezing" on Windows 10

Re: DaVinci "Freezing" on Windows 10

Re: DaVinci "Freezing" on Windows 10

Re: DaVinci "Freezing" on Windows 10

Re: DaVinci "Freezing" on Windows 10

Re: DaVinci "Freezing" on Windows 10

Re: DaVinci "Freezing" on Windows 10

Re: DaVinci "Freezing" on Windows 10

Who is online