i've have had them show up with parts in hand in under two hours, maybe Vancouver has a tighter service department? There's alot of CGI and VFX houses here that use HP, so maybe they are on top of the game here?
They knew what the issue was suspected to be, in once case it was thought that a proc was overheating on an 8600, they brought out not only a pair of mathcing proc's so they could replace both so they stayed a matching pair, but also a repacement mb, and they changed all three major parts, basicly a new but identical machine that was at that point nearly three years old and that gen of proc's were not avb anymore. i put the service call in early morning, had a repaired machine before close of the working day
Another case i had a the power button fail on a DreamColor, on the very last day of the three year contract, within two hours i had a brand new screen delivered, powered up and checked for linearity, then imedatly replaced with a second screen that was better, he carried two screens in his truck for this call
Well worth the expence of getting the coverage if you need to trust the machine in my books.. getting a replacement proc for the overheating one in the 2.5 year old 8600 would have been challengeing at best, geting a matching pair plus a new mb in two hours? Just not possiable without an HP service contract, and and every bit as impossiable with a homemade machine that's 2.5 years old
prolly does not hurt that my suit is downtown in a upscale, super touristy area that folks like to visit with great shops and a market on offer to grab some cool things before heading home, as a palce to go to a service cal in Vancouver, Granville Island is one of the better one's