How to provide the most helpful feedback
Posted: Wed Apr 26, 2017 9:30 amHi
This new release is what I have been waiting for a long time.
How can we submit the most helpful feedback as beta testers?
If I know what what is helpful I will do what I can.
Does my signature contain enough system info? Is more detail required?
How often and when should we report crashes?
What description is helpful? (e.g. what page, what we were doing, how it crashed etc.)
Do we send in the same crash logs as for 12.5?
Do we post or send emails?
If email is there a dedicated feedback email?
Maybe the developers can give us a crash report template of form to fill in with what they need to progress in the best way.
I am so excited about this release. Lets make an extra effort and work closely with Blackmagic to take it to the finishing line.
Kind regards,
Mack
This new release is what I have been waiting for a long time.
How can we submit the most helpful feedback as beta testers?
If I know what what is helpful I will do what I can.
Does my signature contain enough system info? Is more detail required?
How often and when should we report crashes?
What description is helpful? (e.g. what page, what we were doing, how it crashed etc.)
Do we send in the same crash logs as for 12.5?
Do we post or send emails?
If email is there a dedicated feedback email?
Maybe the developers can give us a crash report template of form to fill in with what they need to progress in the best way.
I am so excited about this release. Lets make an extra effort and work closely with Blackmagic to take it to the finishing line.
Kind regards,
Mack