Danvici resolve 14 crashed,please help me! thanks!!!

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Pengzhou Li

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Danvici resolve 14 crashed,please help me! thanks!!!

PostSun May 21, 2017 7:30 am

My system is windows 7 sp1 , today I update the davinci resolve to davinci rosolve 14 public beta 2 version, when I use the software, it is crashed. I try to open it again, it`s still crashed...
This is crash report:
Signature:
   Problem Event Name: APPCRASH
   Application name: Resolve.exe
   Application version: 14.0.0.23
   Application timestamp: 590ea8f6
   Fault module name: MSVCR120.dll
   Fault module version: 12.0.21005.1
   Fault module timestamp: 524f83ff
   Exceptional code: 40000015
   Exceptional offset: 0000000000074a46
   OS version: 6.1.7601.2.1.0.256.1
   Region ID: 2052
   Other information 1: 9f9a
   Other information 2: 9f9a09a31b7c3bdece31e913f5bfa76d
   Other information 3: 047c
   Other information 4: 047c6bdba9b9c7804492030c71e282af

Online Read Privacy Statement:
   Http://go.microsoft.com/fwlink/?linkid= ... cid=0x0804

If you are unable to obtain an online privacy statement, please read our privacy statement offline:
   C: \ Windows \ system32 \ en \ erofflps.txt

Please help me to solve it, thank a lot !!!
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Pengzhou Li

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Re: Danvici resolve 14 crashed,please help me! thanks!!!

PostMon May 22, 2017 1:10 am

Anybody know that ?
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Peter Chamberlain

Blackmagic Design

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Re: Danvici resolve 14 crashed,please help me! thanks!!!

PostMon May 22, 2017 2:08 am

Please review this post and also moving to w10 as w7 is not formally supported.
DaVinci Resolve Product Manager
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Pengzhou Li

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Re: Danvici resolve 14 crashed,please help me! thanks!!!

PostMon May 22, 2017 6:39 am

Peter Chamberlain wrote:Please review this post and also moving to w10 as w7 is not formally supported.

I also have Macintosh system, when I open the project on Macbook pro, davinci also crashed...
I think there are some question in new version...
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Pengzhou Li

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Re: Danvici resolve 14 crashed,please help me! thanks!!!

PostWed May 24, 2017 9:05 am

Anybody online can help me??
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Steve Alexander

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Re: Danvici resolve 14 crashed,please help me! thanks!!!

PostWed May 24, 2017 9:57 am

I guess no one can help.
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Resolve Studio 19.0b1 | Fusion Studio 19.0b1 | Win 11 Pro (22H2) | i9-7940x, P4000 (536.96, 8GB VRAM), 64GB RAM, M.2 boot, SSD scratch, RAID10 data | (laptop) 16" MacBook Pro M1 MAX, 32 GPU cores, 64 GB RAM, 2 TB SSD, Sonoma 14.4
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Dwaine Maggart

Blackmagic Design

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Re: Danvici resolve 14 crashed,please help me! thanks!!!

PostWed May 24, 2017 6:25 pm

Dwaine Maggart
Blackmagic Design DaVinci Support
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Pengzhou Li

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Re: Danvici resolve 14 crashed,please help me! thanks!!!

PostThu May 25, 2017 7:33 am

Dwaine Maggart wrote:https://forum.blackmagicdesign.com/viewtopic.php?f=21&t=54509

First thank you for answering my question !
Now I upload some files you need in my Google Drive, include Resolve logs .zip file, Windows System Information, A XML File to import Davinci, And export a .drp file that will cause a repeatable crash
Please download and check them help me solve my trouble, thanks a lot again!!!

https://drive.google.com/file/d/0B6YDgw ... sp=sharing
https://drive.google.com/file/d/0B6YDgw ... sp=sharing
https://drive.google.com/file/d/0B6YDgw ... sp=sharing
https://drive.google.com/file/d/0B6YDgw ... sp=sharing
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Pengzhou Li

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Re: Danvici resolve 14 crashed,please help me! thanks!!!

PostThu May 25, 2017 8:24 am

Dwaine Maggart wrote:https://forum.blackmagicdesign.com/viewtopic.php?f=21&t=54509

The picture is davinci version

1M_0X}@%ADRA~VTRX])ZN80.png
1M_0X}@%ADRA~VTRX])ZN80.png (95.93 KiB) Viewed 2228 times


Software crash happened in my press Ctrl “+” or “-” to zoom the timeline
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Dwaine Maggart

Blackmagic Design

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Re: Danvici resolve 14 crashed,please help me! thanks!!!

PostThu May 25, 2017 3:40 pm

Please try the new Resolve 14 beta 3 release that went up today.
Dwaine Maggart
Blackmagic Design DaVinci Support
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Pengzhou Li

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Re: Danvici resolve 14 crashed,please help me! thanks!!!

PostFri May 26, 2017 3:41 am

Dwaine Maggart wrote:Please try the new Resolve 14 beta 3 release that went up today.

I'm sorry to tell you about the new resolve 14 beta 3 release still crashes on my computer, The same is when I press ctrl "+" or "-" to zoom the timeline and davinci will be crashed
This is crash report that you may need I have uploaded to Google Drive, please download and check them to help me, thanks a lot again.

https://drive.google.com/open?id=0B6YDg ... UxhYlBmbEk
https://drive.google.com/open?id=0B6YDg ... UpXbWtvZmM
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Pengzhou Li

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Re: Danvici resolve 14 crashed,please help me! thanks!!!

PostFri May 26, 2017 11:01 am

Dwaine Maggart wrote:Please try the new Resolve 14 beta 3 release that went up today.

Hi, today I try to download davinci for mac beta 3 version , and open the same project, At first davinci was working fine, Just a little more, software suddenly closed, and then system reminds me to send Apple error report
This is detailed error report link, please check it , thanks!

https://drive.google.com/file/d/0B6YDgw ... sp=sharing
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Pengzhou Li

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Re: Danvici resolve 14 crashed,please help me! thanks!!!

PostMon May 29, 2017 3:43 am

Dwaine Maggart wrote:Please try the new Resolve 14 beta 3 release that went up today.

Hello, now I update my system from win7 to win10, and try to use davinci, but it's still crash, I guess maybe my media cause the crash, davinci doesn't support h.264 format video fine?
The link is windows 10 crash report, please check it, thanks!!

https://drive.google.com/open?id=0B6YDg ... jBra3RnRTg

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