Install problems

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Mark Davies

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Install problems

PostWed Aug 16, 2017 2:12 pm

I get an unrecoverable error in windows command prompt as it installs This lists a few errors but only for a split second. This is in all versions of Resolve The latest version though does open the Project screen If I then click on a project nothing happens as the program is no longer running.
On version 12 I get cuda is missing.
I have turned off Norton security and windows firewall isn't to blame I've tried running as administrator and used windows file compatibility For some reason the install just wont work and that includes my old install.
The program runs fine on a really cheap laptop that isn't good enough to work with!.

System specs for my MSI GT70
windows 8
Intel (R) Core (TM) i7-4700MQ CPM @ 2.40GHz
Ram 24 GB

TIA

Mark
Mark Davies
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Mark Davies

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Re: Install problems

PostWed Aug 16, 2017 2:37 pm

Just tried to install 12.54 and the same unrecoverable error and this

This program cant start because cudart64_80.dll is missing from your computer Try reinstalling the program to fix this problem
Mark Davies
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Peter Chamberlain

Blackmagic Design

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Re: Install problems

PostWed Aug 16, 2017 3:16 pm

What GPU do you have?
Please review for logs.
viewtopic.php?f=21&t=54509
DaVinci Resolve Product Manager
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Mark Davies

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Re: Install problems

PostWed Aug 16, 2017 3:45 pm

Thanks Peter

Intel HD Graphics 4600
I tried pressing control shift on my laptop (Windows) when I got to the projects start screen in resolve but couldn't bring up a report file?

Best

Mark
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Dwaine Maggart

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Re: Install problems

PostWed Aug 16, 2017 5:19 pm

In a File Explorer window, go to this path:

C:\Program Files\Blackmagic Design\DaVinci Resolve

And run CaptureLogs.

That will create a log file that you can post to a file sharing site and provide a link to here.
Dwaine Maggart
Blackmagic Design DaVinci Support
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Mark Davies

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Re: Install problems

PostWed Aug 16, 2017 5:58 pm

Mark Davies
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Dwaine Maggart

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Re: Install problems

PostWed Aug 16, 2017 7:07 pm

It looks like it's generally not crashing until you attempt to load a project.

What NVIDIA driver do you have installed?
Dwaine Maggart
Blackmagic Design DaVinci Support
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Mark Davies

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Re: Install problems

PostWed Aug 16, 2017 8:45 pm

Thanks Dwayne

Problem solved I updated the Nvidia drivers Bit of a performance but got there and now I got my new Resolve Brilliant :)

Thanks for the help

Best

Mark
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Cedric Akins

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Re: Install problems

PostFri Aug 18, 2017 1:42 am

Hello Dwaine, I seem to be having a similar problem. I try to open the program and I get the error message: "Davinci Resolve has stopped working A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

I have tried to uninstall the program and it is no longer listed in my uninstall programs. But the icon is still on my desktop and in the programs directory. I also tried reinstalling the update but it will not reinstall. Can you help me out please? I have attached the link to the log file.

https://www.dropbox.com/s/5wr7i3ohcol65 ... 9.zip?dl=0
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Dwaine Maggart

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Re: Install problems

PostFri Aug 18, 2017 5:39 pm

What NVIDIA driver are you using?

What exactly happens when you try to reinstall?

You might try this Microsoft Fixit to see if that fixes the install issue:

https://support.microsoft.com/en-us/mat ... _uninstall
Dwaine Maggart
Blackmagic Design DaVinci Support
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Cedric Akins

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Re: Install problems

PostSat Aug 19, 2017 3:05 am

I'm using this driver 21.21.13.7653
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Dwaine Maggart

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Re: Install problems

PostMon Aug 21, 2017 9:50 pm

376.53 does not seem to be a currently available driver in the Old/Beta list for GEForce or Quadro cards.

I would advise getting the current driver for your 760 card from the NVIDIA Driver Download site:

http://www.nvidia.com/download/driverRe ... 2551/en-us
Dwaine Maggart
Blackmagic Design DaVinci Support

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