resolve 14 0b6 crash while loading

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Rick van den Berg

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resolve 14 0b6 crash while loading

PostWed Aug 09, 2017 12:27 pm

when i try to start resolve, it just gets to the splash screen, following by a message saying ''davinci resolve has stopped working'' i tried reinstalling and deleting/renaming the current database. Im on a windows 10 machine.

...
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Daz Wood

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Re: resolve 14 0b6 crash while loading

PostWed Aug 09, 2017 3:23 pm

have previous beta versions worked ok?
Thank you

Daz
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ASUS Strix GL702ZC 17" laptop. AMD Ryzen 7 1700 (Desktop CPU), 32GB DDR4, Storage 256GB M.2 SSD, 2TB SSD, 4GB RX 580, Win10
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Jean Claude

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Re: resolve 14 0b6 crash while loading

PostWed Aug 09, 2017 3:33 pm

Hi,

It seems to me that is already said in the forum: viewtopic.php?f=21&t=62001#p352325

Note for DiskDB users: DaVinci Resolve 14.0b6 requires DiskDB upgrade from any previous version. We recommend that you backup your existing database before performing an upgrade. Once you upgrade the database, you will be able to access the projects from older versions.

The best solution: go back to the old version and export its projects one by one.

Then install the V14B6: create a new database and then import its .drp one by one.

(This is what I do and no issue.) In addition, I can go back to an old version of DR V14.x when I want and I leave from my backup.
"Saying it is good, but doing it is better! "
Win10-1809 | Resolve Studio V16.1 | Fusion Studio V16.1 | Decklink 4K Extreme 6G | RTX 2080Ti 431.86 NSD driver! |
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Rick van den Berg

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Re: resolve 14 0b6 crash while loading

PostThu Aug 10, 2017 9:22 am

how exactly should i upgrade the database? i deleted everything completely, like a fresh install.

@Daz Woood: previous beta versions worked fine (apart from some bugs)
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Rick van den Berg

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Re: resolve 14 0b6 crash while loading

PostMon Aug 21, 2017 3:29 pm

still got this, even with 0b7 now.

before installing, i deleted everything resolve-related. including hidden folders, projects etc.
i even watched the welcome tour for karma sake.
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Dwaine Maggart

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Re: resolve 14 0b6 crash while loading

PostMon Aug 21, 2017 10:53 pm

You deleted: C:\ProgramData\Blackmagic Design\DaVinci Resolve and C:\Program Files\Blackmagic Design\DaVinci Resolve?

Run C:\Program Files\Blackmagic Design\DaVinci Resolve\CaptureLogs, post the log file to a file sharing site and provide a link to the file here.
Dwaine Maggart
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Rick van den Berg

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Re: resolve 14 0b6 crash while loading

PostTue Aug 22, 2017 7:03 am

i used the uninstaller to delete the most files, then i deleted the project files in //programdata manually.

here's a link to the log files:

https://drive.google.com/open?id=0B_Y9D ... VBiVmg5QU0

(this is after i re-installed it)
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Dwaine Maggart

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Re: resolve 14 0b6 crash while loading

PostTue Aug 22, 2017 5:40 pm

If you don't have any project data you care about, then use the Windows Uninstaller, to remove Resolve.

Then delete:

C:\ProgramData\Blackmagic Design\DaVinci Resolve

C:\Program Files\Blackmagic Design\DaVinci Resolve

Then reinstall.
Dwaine Maggart
Blackmagic Design DaVinci Support
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Rick van den Berg

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Re: resolve 14 0b6 crash while loading

PostWed Aug 23, 2017 8:46 am

thanks, still not working though..

i noticed it always crashes at the message ''looking for control surface'' I do not have one currently (yeah, a keyboard and a mouse)
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Dwaine Maggart

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Re: resolve 14 0b6 crash while loading

PostWed Aug 23, 2017 4:25 pm

Can you provide an new log?
Dwaine Maggart
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Rick van den Berg

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Re: resolve 14 0b6 crash while loading

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Dwaine Maggart

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Re: resolve 14 0b6 crash while loading

PostThu Aug 24, 2017 6:34 pm

Try beta 8 and send a log from that if it still crashes.
Dwaine Maggart
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Rick van den Berg

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Re: resolve 14 0b6 crash while loading

PostMon Aug 28, 2017 7:55 am

the new beta version still crashes, here is the log:

https://drive.google.com/open?id=0B_Y9D ... mo3R2liRGs
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Rick van den Berg

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Re: resolve 14 0b6 crash while loading

PostFri Sep 01, 2017 10:26 am

b9 still the same.. both on the studio and public version.

how is this possible? its not like im on an old/bad computer/os
other people seem to use it..
Last edited by Rick van den Berg on Fri Sep 01, 2017 12:10 pm, edited 3 times in total.
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Jean Claude

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Re: resolve 14 0b6 crash while loading

PostFri Sep 01, 2017 12:08 pm

Hi Rick,

I do not know if it matters:
- have you tried by disabling the firewall (s)?
- when DR stops, in windows 10 logs, there is one or more events recorded at the same time (+ - 2 minutes) about V14B9 or security messages?
"Saying it is good, but doing it is better! "
Win10-1809 | Resolve Studio V16.1 | Fusion Studio V16.1 | Decklink 4K Extreme 6G | RTX 2080Ti 431.86 NSD driver! |
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Rick van den Berg

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Re: resolve 14 0b6 crash while loading

PostFri Sep 01, 2017 12:16 pm

Jean Claude wrote:Hi Rick,

I do not know if it matters:
- have you tried by disabling the firewall (s)?
- when DR stops, in windows 10 logs, there is one or more events recorded at the same time (+ - 2 minutes) about V14B9 or security messages?


i disabled the firewall, but no result.
Im not sure how i should check the logs, but i found the event viewer, i just dont see anything relevant.

It still crashes after the message ''looking for control surface''

I just borrowed a control surface (tangent wave), just to check if it helped, but still nothing.
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Jean Claude

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Re: resolve 14 0b6 crash while loading

PostFri Sep 01, 2017 12:23 pm

OK. It is better to wait for the result of BMD.
"Saying it is good, but doing it is better! "
Win10-1809 | Resolve Studio V16.1 | Fusion Studio V16.1 | Decklink 4K Extreme 6G | RTX 2080Ti 431.86 NSD driver! |
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Rick van den Berg

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Re: resolve 14 0b6 crash while loading

PostFri Sep 01, 2017 12:47 pm

yeah, i can't wait though.. the features look so promising its almost painful to see how everyone is using it. i contacted the bmd technical support about 2 weeks ago, and they sent it to the development team.

Im pinning my hopes on the final release
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Rick van den Berg

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Re: resolve 14 0b6 crash while loading

PostThu Sep 07, 2017 7:21 am

update: still no luck on the final release
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Niels Larsen

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Re: resolve 14 0b6 crash while loading

PostThu Sep 07, 2017 9:33 am

Hi Rick

I finally found the root cause of my problems with Resolve crashing on "Looking for control surface":

My Lenovo laptop by default uses a Conexant audio driver, and whenever that was in use Resolve would hang, while Resolve would start up perfectly when the laptop was connected to a docking station using a separate audio driver. I know from previous times that Conexant audio drivers can cause problems but simply didn't make the link for Resolve before now.

My solution was to uninstall the Conexant driver and use the standard Microsoft "High Definition Audio Device" driver instead; Resolve now starts stably under all the conditions I have tested. This works under Windows 8.1, but may not work reliably under Windows 10 set for automatic driver update/replacement.

You are probably using another set of device drivers, but it might be worthwhile trying to disable them one at a time to see if there is a conflict.

Good luck,
Niels
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Rick van den Berg

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Re: resolve 14 0b6 crash while loading

PostThu Sep 07, 2017 1:19 pm

im monitoring trough the blackmagic decklink, so my windows settings are all set to ''blackmagic audio''.
i disabled it but no luck. i also uninstalled blackmagic desktop video, installed an older version, etc.

did resolve 12 work for you when 14 didn't? when i install resolve 12 it works fine, but i want 14 :geek:
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Niels Larsen

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Re: resolve 14 0b6 crash while loading

PostThu Sep 07, 2017 4:45 pm

Sorry to hear it didn't help.

Yes, Resolve 12 always worked for me; the problem only arose with Resolve 14.
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Rick van den Berg

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Re: resolve 14 0b6 crash while loading

PostFri Sep 22, 2017 10:08 am

Again a few weeks later now and i still do not have any lead..

I did a clean windows installation as last effort.

A lot of people on this forum and some of the blackmagic staff tried to help me with tips and tricks (which i want to thank), but it seems like its not going to work.

I'm not really a technician, although i know my way around in the pc/windows (10) world. The pc im working on is a stable workstation. no weird/illegal software installed, just the relevant tools for my needs.

Every other program works propery, from premiere/avid/protools to nuke/blender/3dsmax, and pretty much anything else i come across. I know it's not really fair to compare the rest vs resolve, but it still gives me some kind of lead where the problem lies.

I've come to the point where i'm willing to hire someone to fix the problem. Can anyone point me to an expert in these situations?
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Dwaine Maggart

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Re: resolve 14 0b6 crash while loading

PostMon Sep 25, 2017 9:17 pm

Can you provide another log with the release version installed?

You did a clean windows reinstall. Did you then do a clean Resolve install on that? Without trying to copy any existing Resolve projects or databases onto the clean system?
Dwaine Maggart
Blackmagic Design DaVinci Support

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