- Posts: 6
- Joined: Sun Jun 25, 2017 1:59 pm
Hello,
After installing the final version of Resolve 14 (14.0.0.078 according to the installer), the application no longer starts, and crashes at the splash screen. After a clean install (uninstalling the application and deleting "ProgramData") the application will start the tour and initial setup, but will crash at "Looking for Control Surface" on the splash screen. Subsequent runs will not even show the splash screen.
In Resource Monitor, Resolve.exe is listed as "Suspended" and cannot be closed ("Access is Denied") even when runnning ResMon as admin.
The logs can be found below. If you need the dmp file too let me know, but it is ~100mb There are a lot of references to "Failed to load user preferences" and "socket failed to connect to server, error: 10061" in the logs.
hxxxx://xxx.dropbox.com/s/bt62cp4j2tc9moj/logs.zip?dl=0
I have been using the Beta versions up to b7 without this particular issue, however reinstalling b7 now gives me the exact same crash.
Win10x64
Geforce GTX 970
After installing the final version of Resolve 14 (14.0.0.078 according to the installer), the application no longer starts, and crashes at the splash screen. After a clean install (uninstalling the application and deleting "ProgramData") the application will start the tour and initial setup, but will crash at "Looking for Control Surface" on the splash screen. Subsequent runs will not even show the splash screen.
In Resource Monitor, Resolve.exe is listed as "Suspended" and cannot be closed ("Access is Denied") even when runnning ResMon as admin.
The logs can be found below. If you need the dmp file too let me know, but it is ~100mb There are a lot of references to "Failed to load user preferences" and "socket failed to connect to server, error: 10061" in the logs.
hxxxx://xxx.dropbox.com/s/bt62cp4j2tc9moj/logs.zip?dl=0
I have been using the Beta versions up to b7 without this particular issue, however reinstalling b7 now gives me the exact same crash.
Win10x64
Geforce GTX 970
Last edited by Euan Robertson on Tue Sep 19, 2017 8:43 pm, edited 1 time in total.