Gallery Stills Bug - Resolve 14

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Ryan McNeal

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Gallery Stills Bug - Resolve 14

PostFri Sep 15, 2017 1:25 am

Hello, I've been having some issues with Res14 gallery stills going black after autosaves. If i play the still, it is black, the thumbnail is black, but if i export the still, it exports fine.

I've tried moving the Gallery location to different disks to no avail. If i turn off autosave, stills I grab and import do not go black, no matter how long the project is open.

Really frustrating!

Mac Resolve, High-Sierra. Studio Ver.
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Ryan McNeal

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Re: Gallery Stills Bug - Resolve 14

PostFri Sep 15, 2017 5:28 pm

Anyone else experiencing this?
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Marc Wielage

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Re: Gallery Stills Bug - Resolve 14

PostSat Sep 16, 2017 7:50 am

Since High Sierra is still in Beta, I would guess that Resolve 14 is not yet approved for that OS. I think it's very unwise to use extremely cutting-edge operating systems with any mission-critical program; it's not a bad idea to stay one version behind (like with regular OSX 10.12.6) just to make absolutely sure it's going to work with all current software.
marc wielage, csi • VP/color & workflow • chroma | hollywood
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Ryan McNeal

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Re: Gallery Stills Bug - Resolve 14

PostMon Sep 18, 2017 6:02 pm

Marc Wielage wrote:Since High Sierra is still in Beta, I would guess that Resolve 14 is not yet approved for that OS. I think it's very unwise to use extremely cutting-edge operating systems with any mission-critical program; it's not a bad idea to stay one version behind (like with regular OSX 10.12.6) just to make absolutely sure it's going to work with all current software.


Oh my bad, I am in Sierra. Slip of the fingers.
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Rene Gilvert

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Re: Gallery Stills Bug - Resolve 14

PostMon Sep 25, 2017 8:55 pm

I have the same issue...on Sierra, has been there since B2 and now also on final release...
It just randomly happens and I have not figured out what triggers the gallery to come back with black stills.

Very very annoying.
Rene Gilvert
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Robert James

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Re: Gallery Stills Bug - Resolve 14

PostTue Sep 26, 2017 1:50 am

Well I'm running Win 10 with the same problem. Sent logs twice on the issue.


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Resolve Studio 14.1
Windows 10 Fall Creator Update
ROG CROSSHAIR VI HERO MB
AMD 1800x 4Ghz 32GB RAM
M.2 System Drive, M.2 Media Drive (All other drives SSDs)
ASUS ROG-STRIX-RX580-O8G VC
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waltervolpatto

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Re: Gallery Stills Bug - Resolve 14

PostTue Sep 26, 2017 4:26 am

did you try to move the gallery to a different drive?
W10-19043.1645- Supermicro MB C9X299-PGF - RAM 128GB CPU i9-10980XE 16c 4.3GHz (Oc) Water cooled
Decklink Studio 4K (12.3)
Resolve 18.5.1 / fusion studio 18
GPU 3090ti drivers 512.59 studio
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Robert James

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Re: Gallery Stills Bug - Resolve 14

PostTue Sep 26, 2017 10:38 am

waltervolpatto wrote:did you try to move the gallery to a different drive?


For me, the first time it happened I indeed did move to another drive. That said, It's happened several times since without me moving anything.
Resolve Studio 14.1
Windows 10 Fall Creator Update
ROG CROSSHAIR VI HERO MB
AMD 1800x 4Ghz 32GB RAM
M.2 System Drive, M.2 Media Drive (All other drives SSDs)
ASUS ROG-STRIX-RX580-O8G VC
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Roberts Brezgis

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Re: Gallery Stills Bug - Resolve 14

PostFri Sep 29, 2017 12:43 pm

I have the same issue. I'm on macOS 10.12.5 using Resolve studio 14.
Happens to me if I reopen project, that has been autosaved the last time I opened it.
If I open project, make some stills, save and close it before autosave has occurred, then on the next opening all stills are ok.

UPDATE

I changed autosave form "To backup project" to "On" and I no longer have this issue.
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Chuck Brown

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Re: Gallery Stills Bug - Resolve 14

PostTue Oct 31, 2017 10:33 pm

I've changed my to live save and see if it's better. How are you recovering the gallery stills? I have quite a few and not wanting to go back manually. Applying them once gone black does not work.
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Yerlan Tanayev

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Re: Gallery Stills Bug - Resolve 14

PostFri Nov 17, 2017 8:16 am

Roberts Brezgis wrote:I have the same issue. I'm on macOS 10.12.5 using Resolve studio 14.
Happens to me if I reopen project, that has been autosaved the last time I opened it.
If I open project, make some stills, save and close it before autosave has occurred, then on the next opening all stills are ok.

UPDATE

I changed autosave form "To backup project" to "On" and I no longer have this issue.
I should try. Thanks! This is very annoying issue!

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