Can't save project while using Collaboration Mode

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Eric Tsuei

  • Posts: 16
  • Joined: Fri May 12, 2017 9:53 am

Can't save project while using Collaboration Mode

PostFri Sep 22, 2017 10:18 am

Hi
I have a problem with saving the project.
We are currently using Collaboration Mode in Resolve 14 (not the beta version)
Both runs on windows 7 and windows 10
We have 3 people, one in edit mode, the other in color mode.
After some editing, and press save. an error window appears.
After we try to save as another project with another name. The original project is gone, can't appear in the project window. Which cause other 2 in color mode crash.

Please see the png file I have attached.
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resolve_save_error.png
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Eric Tsuei

  • Posts: 16
  • Joined: Fri May 12, 2017 9:53 am

Re: Can't save project while using Collaboration Mode

PostMon Sep 25, 2017 5:50 am

Can any one help me with this error or bug?
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Peter Chamberlain

Blackmagic Design

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  • Joined: Wed Aug 22, 2012 7:08 am

Re: Can't save project while using Collaboration Mode

PostMon Sep 25, 2017 9:32 am

Can you please review this Eric and provide a crash log

viewtopic.php?f=21&t=54509
DaVinci Resolve Product Manager
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Eric Tsuei

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  • Joined: Fri May 12, 2017 9:53 am

Re: Can't save project while using Collaboration Mode

PostWed Sep 27, 2017 6:05 am

ok, I have encounter this error again.
this time I save a log, please download it at this link:
https://www.dropbox.com/s/bjw77xrmbogei ... 8.zip?dl=0
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Rohit Gupta

Blackmagic Design

  • Posts: 1628
  • Joined: Wed Aug 22, 2012 5:00 am

Re: Can't save project while using Collaboration Mode

PostWed Sep 27, 2017 6:49 am

We found this in your logs:

[0x000017a8] | DbCommon2 | INFO | 2017-09-27 11:10:00,881 | UPDATE “Sm2TiItem” SET “Start”=‘118785|0000000000000000' WHERE “Sm2TiItem_id” = ‘745d0d8f-16c7-4ec6-9ad7-697a593da8db’ -- ERROR: index “Sm2TiItem_Sm2TiTrack_id_idx” contains unexpected zero page at block 83
HINT: Please REINDEX it.

Could you please run "Optimize" on your database from the Project Manager, and this should fix the issue. Right-click on the DB name and choose Optimize.
Rohit Gupta

DaVinci Resolve Software Development
Blackmagic Design
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Eric Tsuei

  • Posts: 16
  • Joined: Fri May 12, 2017 9:53 am

Re: Can't save project while using Collaboration Mode

PostThu Sep 28, 2017 3:24 am

But,If I already encounter this error while we are using Collaboration mode,
I can't save as file , other user might crash~, What can I do?
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Rohit Gupta

Blackmagic Design

  • Posts: 1628
  • Joined: Wed Aug 22, 2012 5:00 am

Re: Can't save project while using Collaboration Mode

PostThu Sep 28, 2017 4:09 am

You can't do much. You have to ask others to logout of the project and database and optimise it.
Rohit Gupta

DaVinci Resolve Software Development
Blackmagic Design

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