Audio playback issues in V14

Hi,
I recently upgraded to V14 fro 12.5. Now when to move the cursor to a new point in the timeline the video plays instantly but there is no audio for a second or so. This did not happen to me in V 12.5

My set up:
Mid 2010 Mac Pro 5,1
OS 10.12.6 Sierra
Processor 2X 2.4 GHz Quad Core Xeon
Memory 56 GB 1066 DDR3
Graphics Nvidia GeForce GTX 980 TI 6144 MB
OWC Mercury Elite Pro GX2 .. Raid 5
Decklink Studio 2

Could there Decklink studio be outdated? Or is there something else I should look for?

thanks Alan Dater

followup
My timeline is ProRes HQ 1920 X1080.

alan

No solution here, but same problem.
As described above, often audio takes a second or so to kick in, and sometimes even drops out during playback. Sometimes only one channel for a short time, or one track missing for a second or two.

Tech data: Win10 64, Ryzen 5 1600, 32 G RAM, GTX980ti, Intensity Pro, DVR 14 Studio (soundcard info will be added when I am back home)
Media: Transcoded to DNxHD 10bit, audio 48 KHz

Same here on a current iMac. Strange thing: if I use JKL instead, the audio is there immediately.

[Rohit Gupta]

Which page are you on when you are seeing this issue? Edit or Color or Fairlight?

It's edit here, although not tested on fairlight, and not sure about color.

Edit here too.

On edit page. JKL does not correct the problem for me. I downloaded the new version of "desktop Video" and it did not change the issue.
thanks,
Alan

This isn't new -- same occurred in 12 on Windows. Restarting playback is the only way to fix it. It's worse with compressed audio, but you see it with .wav as well. Decklink or system audio makes no difference, it's a playback issue.

To follow up on my original post on this subject.
The audio lag does not happen on the Color page or the Fairlight page...only on the Edit page.
I have tried everything I can think of to fix the problem but nothing has helped.
It is going to make editing in Resolve a non starter for me unfortunately.
Anybody from BM know how to fix it?

thanks...I know you are dealing with a lot now.

[Peter Chamberlain]

Alan, is it really a second or two delay?
If so, please provide a diagnostic log from help menu, a export of your project and a phone video showing the delay.

I see a fractionally longer delay on edit compared to fairlight but nothing like a second or two.

Hi,
To follow up. The audio is delayed almost a second...noticeable. The delay only happens on the edit page. On the color and Fairlight page playback of audio is normal with no delay. I noticed on another thread in this forum someone with a similar mac setup as mine (mid 2010) is having issues with audio delay that seem to be related to waveform display.. There have been issues with waveform display on my machine also. But once a new project is up and running after a few edits the waveforms displays have been consistent.

thanks,
alan

Follow up.
I have returned to Resolve 12.5 and audio lag is no longer a problem. I will hold off on upgrading to 14 for now.

Thanks
Alan

[Peter Chamberlain]

By default the top drive on your storage list is used for cache. If that drive is slow, or CPU busy, that can cause waveform issues and audio delay. Can you detail what you have this set to? What type of drive is it? SSD?

HI Peter
My top drive is an OWC Mercury Elite 12TB raid 5 connected by E-sata The drive speed results from the BM speed test are: 176MBs write & 228MBs read.

It is fast enough for editing ProRes HQ in Resolve 12.5 . Not sure if it is fast enough to edit ProRes HQ in V14?

Thanks for looking into this issue.

Alan

As I posted in another thread, I had this lag on audio in Edit when I was using iZotope RX VST plugins on 14.0.0.078 (no problem in 12.5.6). I removed the plugins and audio plays from the start of the clip.


Sent from my iPhone using Tapatalk

[Peter Chamberlain]

HI Peter
My top drive is an OWC Mercury Elite 12TB raid 5 connected by E-sata The drive speed results from the BM speed test are: 176MBs write & 228MBs read.

It is fast enough for editing ProRes HQ in Resolve 12.5 . Not sure if it is fast enough to edit ProRes HQ in V14?

Thanks for looking into this issue.

Alan

Assuming you are not using a plugin that causes this issue, without knowing the resolution you are trying to use this speed detail is not so helpful. For HD is probably ok. Can you use the v14 'create diagnostic log' operation in the help menu and post link to the zip.
Also try 14.0.1 that was just released.

I am running into the same issues. Audio playback on the Edit page is significantly out of sync but on the Color page there is no problem.

One second delay on Edit page: https://photos.app.goo.gl/TftdED5RcuIZGuIz1
In sync Audio and Video on Color page: https://photos.app.goo.gl/5Btwwq05Ey1VoVxC3

I am using Davinci 14.0.1.008. DNG and WAV are on a 10 TB Pegasus2 raid 5 connected with Thunderbolt 2. All grading is bypassed for this test. Here is some information from the logs:

[0x7fff9948a3c0] | Main | INFO | 2017-11-07 18:59:16,014 | Detected model 'MacPro6,1'
[0x7fff9948a3c0] | Main | INFO | 2017-11-07 18:59:16,014 | Detected OS 'macOS 10.12.6 (16G29)'
[0x7fff9948a3c0] | Main | INFO | 2017-11-07 18:59:16,014 | Detected uptime 1895870s
[0x7fff9948a3c0] | Main | INFO | 2017-11-07 18:59:16,014 | Single GPU machine = No
[0x7fff9948a3c0] | Main | INFO | 2017-11-07 18:59:16,014 | GPU Name = 'AMD FirePro D700', Main display = 0
[0x7fff9948a3c0] | Main | INFO | 2017-11-07 18:59:16,014 | GPU Name = 'AMD FirePro D700', Main display = 1
[0x7fff9948a3c0] | Main | INFO | 2017-11-07 18:59:16,026 | 2 ATI GPUs (including display GPU) found. Using OPENCL for processing.
[0x7fff9948a3c0] | Main | INFO | 2017-11-07 18:59:16,026 | Setting LsManager.3.NumGPUs = 2
[0x7fff9948a3c0] | Main | INFO | 2017-11-07 18:59:16,026 | Setting LsManager.3.GPUMapping = 0 1
[0x7fff9948a3c0] | Main | INFO | 2017-11-07 18:59:16,026 | Setting LsManager.3.GPUMappingEnable = 1
[...]
[0x7fff9948a3c0] | Main | INFO | 2017-11-07 18:59:16,104 | Decklink model name: 'UltraStudio Express', version: '10.4.2'
[...]
[0x7fff9948a3c0] | BtCommon | INFO | 2017-11-07 18:59:20,657 | Memory config: reserved=4000M pinned=3000M log=0
[...]
[0x7fff9948a3c0] | SyManager | INFO | 2017-11-07 18:59:20,762 | Lookaheads -> playback = 20, record = 20, stop = 3

Any ideas? Any other information that would be useful?

[Peter Chamberlain]

We are only able to see whats happenings with logs created by Resolve from help menu,

Same problem here on Resolve 14.2

This is a card issue. This started happening to me in Resolve and Premiere at the same time both using my Intensity Pro 4k for output.

DR14 worked fine until I installed 15B

Audio got choppy only in timeline - as seems to be the case with everyone - converting file formats/ frame rates did not make any difference

Tech data:
Win 10 Pro 64 bit, version 1803
OS Build 17134.48
i7 2600K 3.4 GHz
16GB RAM
GeoForce GTX 1080
Solidstate drives

Isolated logs and sharing here - in case they could be useful:


Under Administrative Events:

The Energy Server Service queencreek service terminated with the following error:
The timer resolution was not previously set by the current process.

/
/


The description for Event ID 2 from source ESRV_SVC_QUEENCREEK cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

Error [1]: [Unable To Open A Registry Key.][0x0].
Occurred: [Fri May 25 19:36:00 2018].
In file: [driver.c].
At line: [25875].

The specified resource type cannot be found in the image file

\
\

The description for Event ID 2 from source ESRV_SVC_QUEENCREEK cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

Error [0]: [Unable To Check The List Of Granted vs. Required Consents.][0x0].
Problem: [system\currentcontrolset\services\esrv_queencreek].
Solution: [Please Check Your Start Key / Values Specifications.].
Occurred: [Fri May 25 19:36:00 2018].
In file: [driver.c].
At line: [25868].

The specified resource type cannot be found in the image file

/
/

Faulting application name: Resolve.exe, version: 15.0.0.32, time stamp: 0x5aced68d
Faulting module name: Resolve.exe, version: 15.0.0.32, time stamp: 0x5aced68d
Exception code: 0xc0000005
Fault offset: 0x0000000002db6935
Faulting process id: 0x34e4
Faulting application start time: 0x01d3f480bea4da80
Faulting application path: C:\Program Files\Blackmagic Design\DaVinci Resolve\Resolve.exe
Faulting module path: C:\Program Files\Blackmagic Design\DaVinci Resolve\Resolve.exe
Report Id: 11ff9108-d328-4897-80a6-48cef2cac7f9
Faulting package full name:
Faulting package-relative application ID:



Under Windows Logs
-> Application

DllHost (4428,G,98) The beta feature EseDiskFlushConsistency is enabled in ESENT due to the beta site mode settings 0x800000.



/
/


Fault bucket 1451960560919097495, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: Resolve.exe
P2: 15.0.0.32
P3: 5aced68d
P4: Resolve.exe
P5: 15.0.0.32
P6: 5aced68d
P7: c0000005
P8: 0000000002db6935
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8BCC.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER90EE.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER90FE.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER90FC.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER912C.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Resolve.exe_64ff76ccd163ae70a2e6668bf25fd390cb19f927_90f18b02_39159d7f

Analysis symbol:
Rechecking for solution: 0
Report Id: 11ff9108-d328-4897-80a6-48cef2cac7f9
Report Status: 268435456
Hashed bucket: ffa97d2f25849ed8f426666ff575b097
Cab Guid: 0


Let me know if this helps in any manner and if I could help further

[Peter Chamberlain]

can you capture resolves diagnostic logs..and post a link.. see
viewtopic.php?f=21&t=69837

Cannot upload to a new thread for some reason . . . may I upload the attachment here in this thread?

[Peter Chamberlain]

You need to put a space in the path to a dropbox link, or similar, so the forum does not see it as a path

dropbox.com
/s/tzrbubrfn9cpvd4/DaVinci-Resolve-logs-20180601_161826.zip?dl=0