Dell XPS15 Audio doesn't work

Get answers to your questions about color grading, editing and finishing with DaVinci Resolve.
  • Author
  • Message
Offline

Nick Kurucsev

  • Posts: 112
  • Joined: Mon Feb 27, 2017 7:26 am

Dell XPS15 Audio doesn't work

PostTue Oct 17, 2017 4:54 am

Hi,

I just bought a Dell XPS15 with
16G Ram
512G NVMe SSD
GTX1050 4G mem

I didn't expect it to perform as well as my workstation in the office, but surprised at how well the video plays and renders. It's exceptionally good.
The problem is as soon as I try and play a video clip with audio embedded or even a straight audio .wav, it just stops. All I hear is a stuttering noise and and the clip doesn't move, as soon as I turn the audio of, all is as right as rain, clips play full frame rate, I can colour correct, and it all renders.
Can anyone help because it is totally unusable, especially since most of the work I do is interviews?
Thanks,
Nick
DR 15 Studio
Dell T7910 Dual 2678v3 Xeon 128Gig Ram Windows 10 Dual GTX1080TI
Offline

Nick Kurucsev

  • Posts: 112
  • Joined: Mon Feb 27, 2017 7:26 am

Re: Dell XPS15 Audio doesn't work

PostTue Oct 17, 2017 5:55 am

Problems Solved!!
Dell include an extra form of audio software called Waves Maxxaudio, you can't uninstall it but I was able to disable it and stop it from the startup menu....
and, now Resolve is running great, except , it's pretty hard to get used to 15 inches of rea lestate after running on 2x24" monitors.
So of you're looking for a laptop for resolve, I can recommend the Dell XPS15 pretty highly
Thanks,
Nick
DR 15 Studio
Dell T7910 Dual 2678v3 Xeon 128Gig Ram Windows 10 Dual GTX1080TI
Offline
User avatar

Gary Coombs

  • Posts: 81
  • Joined: Mon Jan 16, 2017 5:26 am
  • Location: Atlanta, Georgia, USA

Re: Dell XPS15 Audio doesn't work

PostTue Oct 17, 2017 6:21 am

Nick, I have the Dell XPS 15 9560 listed below.

I didn't disable the Maxxaudio and my audio works the way it should with DaVinci Resolve Studio 14.
One of the things you want to be sure to do is run "Dell Support Assist". This utility is included on your XPS 15 and looks at all your drivers and makes sure everything is up-to-date. If anything needs updating, it does it. I make it a habit to run it every time I get a Windows 10 update. Your initial audio problem might have been an outdated driver problem.

I sold a desktop system with a 24" monitor as I never used it after getting my XPS 15. For me this laptop is powerful enough to do everything I want and the 4K screen is absolutely stunning. Anyway, I found that the comfort level of the smaller screen size of the Dell had everything to do with how close I was to the screen when working. I find that if I sit between 1 to 1.5 feet from the screen everything is good. If I try to sit at arms length several feet away from the screen then it is way too small to see comfortably.

I agree with your recommendation. My XPS 15 edits 4K H.264 with Studio 14 natively without having to first optimize and never drops a single frame.
Dell XPS 15 9560 Microsoft Signature Edition
i7-7700HQ Quad Core Processor
32GB dual-channel 2400MHz DDR4
NVIDIA GTX 1050 4GB DDR5
1 Terabyte PCIe NVMe SSD
15.6" 3840 x 2160 4K UHD Infinity Edge Screen
Windows 10 Pro
Resolve Studio 15.0.0B.032

Return to DaVinci Resolve

Who is online

Users browsing this forum: danbrazda, frantisek_t, Jim Jordan, niwesa, ritch1337, triviatus and 61 guests