Back-up Database Problem Windows 10/Resolve 14.0.1

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Scott Stacy

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Back-up Database Problem Windows 10/Resolve 14.0.1

PostSun Nov 12, 2017 4:49 am

I am on new Windows 10 machine (latest OS update) and Resolve 14.0.1. When trying to run a disk database back-up, (with only 4 projects), I get the following message after 10 minute and the database screen goes gray. Everything else is working fine and the problem occurs regardless of whatever drive I use for back-up.

Message:

DaVinci Resolve is not responding

If you close the program, you might lose information.
>Close program
>Wait for the program to respond

Thoughts?
Last edited by Scott Stacy on Mon Nov 13, 2017 3:30 am, edited 2 times in total.
Scott Stacy, C.S.I.
scott@hppictures.com
Windows 10
HP Z8
128 RAM 16 HP 8GB DDR4-2666 ECC Registered Memory
2x Intel Xeon Gold 18 Core 6154
2x Gigabyte RTX 2080Ti
4x 2TB NVME M.2 Samsung 970 (RAID10)
Decklink Pro 4K
Areca 1883 48TB RAID6
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Dermot Shane

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Re: Back-up Database Problem Windows 10/Resolve 14.1

PostSun Nov 12, 2017 6:49 am

make DRP's and ignore Database backups?
(works for me)
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Jean Claude

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Re: Back-up Database Problem Windows 10/Resolve 14.1

PostSun Nov 12, 2017 9:54 am

Scott Stacy wrote:I am on new Windows 10 machine (latest OS update) and Resolve 14.1. When trying to run a disk database back-up, (with only 4 projects), I get the following message after 10 minute and the database screen goes gray. Everything else is working fine and the problem occurs regardless of whatever drive I use for back-up.

Message:

DaVinci Resolve is not responding

If you close the program, you might lose information.
>Close program
>Wait for the program to respond

Thoughts?



Do you have permissions to write where you want to save your backup?
Is there enough free space?
Have you tried to do the backup by launching DR in administrator mode?

I just did the test with 26 projects (HD & UHD) and it took only ~15 seconds (writing on a SSD).
"Saying it is good, but doing it is better! "
Win10-1809 | Resolve Studio V16.1 | Fusion Studio V16.1 | Decklink 4K Extreme 6G | RTX 2080Ti 431.86 NSD driver! |
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Scott Stacy

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Re: Back-up Database Problem Windows 10/Resolve 14.1

PostMon Nov 13, 2017 12:21 am

Jean Claude wrote:
Scott Stacy wrote:I am on new Windows 10 machine (latest OS update) and Resolve 14.1. When trying to run a disk database back-up, (with only 4 projects), I get the following message after 10 minute and the database screen goes gray. Everything else is working fine and the problem occurs regardless of whatever drive I use for back-up.

Message:

DaVinci Resolve is not responding

If you close the program, you might lose information.
>Close program
>Wait for the program to respond

Thoughts?



Do you have permissions to write where you want to save your backup?
Is there enough free space?
Have you tried to do the backup by launching DR in administrator mode?

I just did the test with 26 projects (HD & UHD) and it took only ~15 seconds (writing on a SSD).


Yep ... I have permissions and have tried my SAS RAID and various other internal storage drives
68TB seems enough for 4 short films on a new system :)
I am in administrator mode.

I've tried every combo with no luck after letting it go for 8 hours. I created a diagnostic log. So, I'll call BMD Monday.
Last edited by Scott Stacy on Mon Nov 13, 2017 3:30 am, edited 1 time in total.
Scott Stacy, C.S.I.
scott@hppictures.com
Windows 10
HP Z8
128 RAM 16 HP 8GB DDR4-2666 ECC Registered Memory
2x Intel Xeon Gold 18 Core 6154
2x Gigabyte RTX 2080Ti
4x 2TB NVME M.2 Samsung 970 (RAID10)
Decklink Pro 4K
Areca 1883 48TB RAID6
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Peter Chamberlain

Blackmagic Design

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Re: Back-up Database Problem Windows 10/Resolve 14.1

PostMon Nov 13, 2017 1:19 am

Scott, was this on 14.0.1?
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Scott Stacy

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Re: Back-up Database Problem Windows 10/Resolve 14.1

PostMon Nov 13, 2017 3:25 am

Peter Chamberlain wrote:Scott, was this on 14.0.1?


Yes, Peter. Sorry about the typo.
Scott Stacy, C.S.I.
scott@hppictures.com
Windows 10
HP Z8
128 RAM 16 HP 8GB DDR4-2666 ECC Registered Memory
2x Intel Xeon Gold 18 Core 6154
2x Gigabyte RTX 2080Ti
4x 2TB NVME M.2 Samsung 970 (RAID10)
Decklink Pro 4K
Areca 1883 48TB RAID6
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Scott Stacy

  • Posts: 937
  • Joined: Sun Apr 28, 2013 4:02 pm
  • Location: Kansas City

Re: Back-up Database Problem Windows 10/Resolve 14.0.1

PostTue Nov 14, 2017 2:20 pm

Fixed with a new Database.
Scott Stacy, C.S.I.
scott@hppictures.com
Windows 10
HP Z8
128 RAM 16 HP 8GB DDR4-2666 ECC Registered Memory
2x Intel Xeon Gold 18 Core 6154
2x Gigabyte RTX 2080Ti
4x 2TB NVME M.2 Samsung 970 (RAID10)
Decklink Pro 4K
Areca 1883 48TB RAID6

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