Meh - updated to Desktop Video 10.9.7 and no image

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Frank Glencairn

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Meh - updated to Desktop Video 10.9.7 and no image

PostMon Nov 13, 2017 3:54 pm

Just updated to Desktop Video 10.9.7 (Win), because of the new Resolve version, and now all I see is a black monitor.

Resolve doesn't see the card, and the panel also says no card found. Windows says it's all fine and working, and that the driver is up to date.

:cry:
http://frankglencairn.wordpress.com/

Set your zebras to 100%, ETTR and you're golden - and NO, you can't use TB as output for an external monitor, and you can't download the footy via TB ether.
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Francois Dompierre

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Re: Meh - updated to Desktop Video 10.9.7 and no image

PostMon Nov 13, 2017 8:08 pm

Did you shut down your computer after the firmware update? The installer told me to do that at the end of the install on Mac. Not sure if that applies to Windows too...
François Dompierre
Finishing Editor / Senior Colorist
Montréal, Canada

2012 MacPro 12-core 3.46GHz 32GB RAM
Titan X 12GB Maxwell
Tangent Element control panels
Sierra 10.12.6 Resolve Studio 14.1
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Dwaine Maggart

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Re: Meh - updated to Desktop Video 10.9.7 and no image

PostMon Nov 13, 2017 9:28 pm

If you run the Blackmagic Desktop Video Setup app, that looks happy?
Dwaine Maggart
Blackmagic Design DaVinci Support
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Frank Glencairn

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Re: Meh - updated to Desktop Video 10.9.7 and no image

PostTue Nov 14, 2017 9:38 am

I always get like 8 popp-ups with unsigned driver messages, I always klick "install anyway" but that didn't help ether.

Tried to shut down the whole driver signing thing with some command prompt lines (which I googled), but still no luck.

The app says, no card found. Windows device manager says unsigned drivers.
http://frankglencairn.wordpress.com/

Set your zebras to 100%, ETTR and you're golden - and NO, you can't use TB as output for an external monitor, and you can't download the footy via TB ether.
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Erik Wittbusch

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Re: Meh - updated to Desktop Video 10.9.7 and no image

PostTue Nov 14, 2017 8:48 pm

Card may be corrupted during the firmware uodate.
This happened to my Decklink two weeks ago.
Send the card to BMD UK and they fixed it quickly. Give them a call!

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