Davinci 14 Studio - Crashing Randomly

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Adam Herz

  • Posts: 26
  • Joined: Wed Mar 01, 2017 3:00 pm

Davinci 14 Studio - Crashing Randomly

PostFri Nov 24, 2017 10:59 am

Dear Community!

..keeps me need to save after every step i do just to not lose it :(

i am having this issue since the beta of 14 already. Now with the full Version it didn't change ...

Resolve just completely quits/shuts down. without any warning/message...even after it quit there is no message! It can run for hours and then suddenly it quits.

so no hang up/beachball anything its just not open anymore and i have to reopen it.

Any clue what it can be?

sincerely
Adam

here the last crash report:


#TIME Fri Nov 24 11:52:29 2017 - Uptime 00:06:04 (hh:mm:ss)
#FROM_EMAIL
#TO_EMAIL
#VERSION 14.1 (#018)
#SMTP_SERVER
#PROGRAM_NAME (64-bit)

0 Resolve 0x00000001031f68a8 _ZN7DaVinci9Converter5Video5dpx10INS1_12dpx10conv_LEEE18VectorConvertTo16uEPKciPciii + 247544
1 libsystem_platform.dylib 0x00007fffa0740b3a _sigtramp + 26
2 ??? 0x0000000000000012 0x0 + 18
3 libsystem_c.dylib 0x00007fffa05c5420 abort + 129
4 libsystem_malloc.dylib 0x00007fffa06b4fe7 szone_size + 0
5 libFairlightPage.dylib 0x00000001788ad7b9 GetDLLUIInterface + 2919161
6 libFairlightPage.dylib 0x00000001788a9b58 GetDLLUIInterface + 2903704
7 libFairlightPage.dylib 0x000000017888ecc1 GetDLLUIInterface + 2793473
8 libFairlightPage.dylib 0x00000001788fe4ab GetDLLUIInterface + 3250155
9 libFairlightPage.dylib 0x0000000178912296 GetDLLUIInterface + 3331542
10 libFairlightPage.dylib 0x000000017878fd50 GetDLLUIInterface + 1749136
11 libFairlightPage.dylib 0x000000017891cf79 GetDLLUIInterface + 3375801
12 libFairlightPage.dylib 0x000000017891114d GetDLLUIInterface + 3327117
13 libFairlightPage.dylib 0x000000017878fd50 GetDLLUIInterface + 1749136
14 libFairlightPage.dylib 0x00000001785b32b4 GetDLLInterface + 4420
15 libFairlightPage.dylib 0x0000000178900c4c GetDLLUIInterface + 3260300
16 libFairlightPage.dylib 0x0000000178900877 GetDLLUIInterface + 3259319
17 libFairlightPage.dylib 0x0000000178900f55 GetDLLUIInterface + 3261077
18 libFairlightPage.dylib 0x00000001788b738e GetDLLUIInterface + 2959054
19 libsystem_c.dylib 0x00007fffa05c6178 __cxa_finalize_ranges + 332
20 libsystem_c.dylib 0x00007fffa05c64b2 exit + 55
21 Resolve 0x00000001031f6cae _ZN7DaVinci9Converter5Video5dpx10INS1_12dpx10conv_LEEE18VectorConvertTo16uEPKciPciii + 248574
22 libsystem_platform.dylib 0x00007fffa0740b3a _sigtramp + 26
23 ??? 0x0000000000000000 0x0 + 0
24 libsystem_c.dylib 0x00007fffa05c5420 abort + 129
25 libGPUSupportMercury.dylib 0x00007fff989f4fbf gpumCreateComputeContext + 0
26 AMDRadeonX4000GLDriver 0x000000017103543a gldCreateDevice + 926
27 libGPUSupportMercury.dylib 0x00007fff989f5983 gpusQueueSubmitDataBuffers + 168
28 AMDRadeonX4000GLDriver 0x0000000171060d90 gldClearFramebufferData + 6096
29 AMDRadeonX4000GLDriver 0x0000000171060c76 gldClearFramebufferData + 5814
30 AMDRadeonX4000GLDriver 0x0000000171061038 gldFlushQueue + 37
31 libGPUSupportMercury.dylib 0x00007fff989f6e55 gldFinishFenceOnQueue + 64
32 OpenCL 0x00007fff8ef1e5ea OpenCL + 13802
33 OpenCL 0x00007fff8ef38c8f clWaitForEvents + 536
34 OpenCL 0x00007fff8ef38b36 clWaitForEvents + 191
35 Resolve 0x000000010352b1fc _ZN10ReactorGPU14PitchConverterIL7APIType1EE7ConvertERNS_12MemoryBufferERKS3_NS_14MemoryDataTypeES7_mmPNS_18MemoryCacheManagerE + 276188
36 Resolve 0x0000000103526f37 _ZN10ReactorGPU14PitchConverterIL7APIType1EE7ConvertERNS_12MemoryBufferERKS3_NS_14MemoryDataTypeES7_mmPNS_18MemoryCacheManagerE + 259095
37 libsystem_pthread.dylib 0x00007fffa074a93b _pthread_body + 180
38 libsystem_pthread.dylib 0x00007fffa074a887 _pthread_body + 0
39 libsystem_pthread.dylib 0x00007fffa074a08d thread_start + 13


btw i am on a MAC:

OS: Sierra 10.12.6
Processor: 3,5 Ghz 6-core Intel Xeon E5
GFX: 2x AMD Firepro D500 3072MB

Resolve Version: 14.1.0018


**EDIT:
thanks @PETER

LINK TO CRASHLOG:
https://www.dropbox.com/s/uo6xpc9gollj27z/DaVinci-Resolve-logs-20171124-143644.zip?dl=0
Last edited by Adam Herz on Fri Nov 24, 2017 1:40 pm, edited 2 times in total.
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Peter Chamberlain

Blackmagic Design

  • Posts: 3212
  • Joined: Wed Aug 22, 2012 7:08 am

Re: Davinci 14 Studio - Crashing Randomly

PostFri Nov 24, 2017 1:26 pm

Please review this for crash log info
viewtopic.php?f=21&t=54509
DaVinci Resolve Product Manager
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Adam Herz

  • Posts: 26
  • Joined: Wed Mar 01, 2017 3:00 pm

Re: Davinci 14 Studio - Crashing Randomly

PostWed Nov 29, 2017 9:46 am

anyone? :(
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Peter Chamberlain

Blackmagic Design

  • Posts: 3212
  • Joined: Wed Aug 22, 2012 7:08 am

Re: Davinci 14 Studio - Crashing Randomly

PostSun Dec 03, 2017 3:13 am

I see you edited so didn’t realize there was an update to your post with logs.

We will take a look.
DaVinci Resolve Product Manager
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courtneyrbirk

  • Posts: 4
  • Joined: Fri Jun 02, 2017 7:32 am

Re: Davinci 14 Studio - Crashing Randomly

PostThu Dec 07, 2017 8:51 pm

I am also having this issue!!

I was just working on a project in DaVinci today a 2k project that I wanted to recolor. It opened just fine and I started working on it. After about an hour when i was trying to adjust something for noise reduction it would start crashing every time. Now when I try to open it, it crashes and won't even open the project. I have tried to open other projects and they all open just fine. It is only that one. I even tried updating my mac to the newest, and also updated davinci 14 studio to 14.1.1 and nothing changed. I went to navigate to library/application support/blackmagic desing/ davinci to run a diagnostic log for you guys but there is no folder with black magic design which is strange. So I just opened an empty project and got the diagnostics from there. Any help would be much appreciated!
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