Davinci Resolve 14.1.1.005 crash playing clip

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Dean Slawson

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Davinci Resolve 14.1.1.005 crash playing clip

PostThu Nov 30, 2017 2:47 am

I'm getting 100% reproducible hangs (program freezes up, not responding, or sometimes crashes) on the edit page after a few minutes or even a few seconds of use, just playing a DNG file with accompanying audio, or otherwise navigating the edit timeline. Sometimes playback performance degrades right before the crash/hang. After this the Decklink card is no longer detected and the monitor is no longer displaying output, requiring a reboot of Windows. Basically it stopped working. I've tried setting to Manual CUDA and tried moving my project from file based to postgres database, as well as reinstalling desktop video, gpu drivers and Davinci. I've also tried with only one GPU. GPUs are not SLI bridged.

Can anyone suggest what I might be doing wrong?
Thank you

Windows 10.0.16299 Build 16299
Desktop Video 10.9.7
Resolve 14.1.1.005
NVidia driver 388.31

Davinci log: https://drive.google.com/open?id=1pyOM2M-GZERmCdMdChBi_Thsl_vrhxgm

Windows system: https://drive.google.com/open?id=1gu3nYj70q6tiFUdN4FXjTzM8cceedwXI
ASUS x299 Mark I, Intel Core i9-7900x, 64GB, 2x NVIDIA GeForce GTX 1080 Ti, Samsung SSD 960 PRO 1TB M.2, WD HDD 12TB RAID 0, DeckLink Mini Monitor 4k
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Peter Chamberlain

Blackmagic Design

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Re: Davinci Resolve 14.1.1.005 crash playing clip

PostThu Nov 30, 2017 3:06 am

Dean, can you also link to a sample DNG if its not made by a BMD camera?
DaVinci Resolve Product Manager
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Dean Slawson

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Re: Davinci Resolve 14.1.1.005 crash playing clip

PostThu Nov 30, 2017 3:33 am

It’s from BMCC so nothing unusual.
ASUS x299 Mark I, Intel Core i9-7900x, 64GB, 2x NVIDIA GeForce GTX 1080 Ti, Samsung SSD 960 PRO 1TB M.2, WD HDD 12TB RAID 0, DeckLink Mini Monitor 4k
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Dwaine Maggart

Blackmagic Design

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Re: Davinci Resolve 14.1.1.005 crash playing clip

PostThu Nov 30, 2017 3:40 am

@Dean: Your log file came through without many of the logs, and some other weird errors.

Please use the Resolve Help menu, "Create Diagnostic Logs On Desktop" selection and link to the file that creates.
Dwaine Maggart
Blackmagic Design DaVinci Support
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Dean Slawson

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Re: Davinci Resolve 14.1.1.005 crash playing clip

PostThu Nov 30, 2017 5:01 am

ASUS x299 Mark I, Intel Core i9-7900x, 64GB, 2x NVIDIA GeForce GTX 1080 Ti, Samsung SSD 960 PRO 1TB M.2, WD HDD 12TB RAID 0, DeckLink Mini Monitor 4k
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Dean Slawson

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Re: Davinci Resolve 14.1.1.005 crash playing clip

PostSat Dec 02, 2017 3:45 am

@Dwaine did that one look OK? Any other info that would be helpful?
ASUS x299 Mark I, Intel Core i9-7900x, 64GB, 2x NVIDIA GeForce GTX 1080 Ti, Samsung SSD 960 PRO 1TB M.2, WD HDD 12TB RAID 0, DeckLink Mini Monitor 4k
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Dean Slawson

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Re: Davinci Resolve 14.1.1.005 crash playing clip

PostTue Dec 05, 2017 7:53 am

Didn't hear back from Blackmagic, but in case anyone is running into a similar issue, I discovered the following:

1) by looking at Windows crash logs (System Information, Windows Error Reporting), it was apparent the crash was happening in the Resolve module called "fairlightpage.dll".

12/5/2017 7:31 AM Application Error Faulting application name: Resolve.exe, version: 14.1.1.5, time stamp: 0x5a15c588
Faulting module name: FairlightPage.dll_unloaded, version: 1.0.0.0, time stamp: 0x5a13c002
Exception code: 0xc0000005
Fault offset: 0x00000000008c3ac9
Faulting process id: 0x30fc
Faulting application start time: 0x01d36d9aee94a74d
Faulting application path: C:\Program Files\Blackmagic Design\DaVinci Resolve\Resolve.exe
Faulting module path: FairlightPage.dll
Report Id: 7e076c75-9564-4e6d-9309-c7742bd4febc
Faulting package full name: 
Faulting package-relative application ID:

With Fairlight in Resolve being fairly new, this made me immediately suspicious of plug ins, so...

2) removed some VSTs that had been installed on this machine which were apparently not authorized for use with Davinci: Izotope RX 6 Elements

Since then I have not run into stability issues.

As a feature suggestion I would like to see better plug in support, and a mitigation might be to have Resolve check against a list of certified plug ins upon load, disable any not listed and/or warn the user, but the stability problem looks like it was a user error, not a Resolve bug.
ASUS x299 Mark I, Intel Core i9-7900x, 64GB, 2x NVIDIA GeForce GTX 1080 Ti, Samsung SSD 960 PRO 1TB M.2, WD HDD 12TB RAID 0, DeckLink Mini Monitor 4k

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