RED files are all black clips

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Pat Doyle

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  • Joined: Fri Dec 08, 2017 12:11 pm

RED files are all black clips

PostFri Dec 08, 2017 12:34 pm

Howdy,
I've got a couple projects I'm working on that are using RED footage, and as of yesterday all of the clips are just rendering black. I do get audio playing from a separate WAV file, as well as audio from the RED footage itself. There's no file path problems, I triple checked. This is only happening to my projects with RED files, my other projects shot on a BMPC are doing fine. One of the effected projects is stored on a G-Tech Studio RAID Thunderbolt drive, the other on a Seagate desktop drive. I did some searching and found people had similar issues in the past but not within the last couple years, and it always seemed to be fixed with an update. I've scoured through all the menus and settings, and frankly just gave up yesterday. The only change to my system that I think may have effected it would be that I updated macOS to 10.13.2, and it hasn't been working since.
PLEASE ADVISE! We've got deadlines next week, we can't miss anymore work days.

Machine specs:
Resolve Studio 14.1.1.005
Mac Pro (Late 2013)
3GHz 8-Core
32GB RAM
Dual AMD D500 3GB

Thanks
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Laurie Meade

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  • Joined: Fri Jul 07, 2017 12:47 am

Re: RED files are all black clips

PostSat Dec 09, 2017 12:26 am

Following as I have a similar issue occurring on one workstation - all other formats are fine, Red is just all black. Resolve 14.1.1 on Mac Pro (2011) OS 10.12
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PeterMoretti

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Re: RED files are all black clips

PostSat Dec 09, 2017 4:45 am

Pat, I think you are right that it's the upgrade that killed things.

viewtopic.php?f=21&t=67710

P.S. Have you tried changing the GPU mode to something else, like Metal?
Resolve 14.3 Studio. GTX 970 with GeForce 390.77 driver. Desktop Video 10.9.10. Intensity Shuttle USB 3.0. Windows 10 Pro.
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WilliamHowell

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Re: RED files are all black clips

PostSat Dec 09, 2017 1:03 pm

I alerted Apple Customer Support to the problem in an online chat, then filed a complaint on their hardware support page... However, I think it's going alot of complaints for them to address this asap.

You should alert Apple to the problem you're having. Give them links to the threads on this forum where people are talking about it... including this thread...

For what it's worth, our system admin is downgrading my operating system today.
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Dave Green

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Re: RED files are all black clips

PostWed Dec 13, 2017 8:42 pm

I had this happen to me yesterday. On one machine Adobe updated their camera raw software. On the other, I stopped the update. The one with the updated Adobe camera raw shows all red footage as black clips with audio.
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Corrado Magalotti

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  • Location: Cesena - Italy

Re: RED files are all black clips

PostWed Dec 20, 2017 11:44 pm

a very really nice effect with metal..
from totally black to..
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Corrado Magalotti
Tam Tam Studio Rec. / soundchess.tv
Italy
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Dwaine Maggart

Blackmagic Design

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Re: RED files are all black clips

PostWed Dec 20, 2017 11:51 pm

If you choose to use Metal GPU processing to get around the 10.13.2 OpenCL issue with Red files, make sure that in Camera Raw - Red, you have Bit Depth set to 10. Using 8 or 16 will get you the posterized effect in youe screen shot.
Dwaine Maggart
Blackmagic Design DaVinci Support
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Corrado Magalotti

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Re: RED files are all black clips

PostThu Dec 21, 2017 3:52 pm

Thank you, now it's work perfect!
Corrado Magalotti
Tam Tam Studio Rec. / soundchess.tv
Italy
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Michael_J_Brown

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Re: RED files are all black clips

PostSat Dec 30, 2017 6:13 am

I'm new to Resolve as of tonight 12/30/2017. I am having the exact same issue, my RED footage is black but I can hear audio. My PC does not have the Metal option, only CUDA and OpenCL. What Do I do?
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LukeCypert

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Re: RED files are all black clips

PostMon Mar 05, 2018 10:50 pm

It's March of 2018. Is there a fix to this yet? Metal is too slow for our workflow.
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Dwaine Maggart

Blackmagic Design

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Re: RED files are all black clips

PostMon Mar 05, 2018 10:53 pm

Resolve 14.3 fixes a bit of it.

macOS High Sierra 10.13.4 is the real fix, so whenever that gets released.
Dwaine Maggart
Blackmagic Design DaVinci Support
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LukeCypert

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Re: RED files are all black clips

PostMon Mar 05, 2018 10:58 pm

Dwaine Maggart wrote:Resolve 14.3 fixes a bit of it.

macOS High Sierra 10.13.4 is the real fix, so whenever that gets released.


I have the latest Resolve. I'll hope for the new OS update when it arrives.

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